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Introduction: The SERQUAL model is a model that measures quality by comparing the level of expectations and perceptions of service recipients to identify gaps. Since students are the main recipients of services in universities, this study was conducted with the aim of the measurement of educational services from the viewpoint of medical students of Semnan University of Medical Sciences based on the SERQUAL model. Materials and Methods: The present study was based on a cross-sectional study, and its statistical population included 180 medical students. The SERQUAL questionnaire has two parts; the first part has demographic information including gender and age, and the second part has 24 questions with two parts (including the performance part and the importance part) about the quality of educational services in the form of a 5-item Likert rating list. The obtained data were analyzed using SPSS-24 software. Results: In all five evaluated areas, the scores of the male group were significantly higher than the scores of the female group (P < 0.05). In all five evaluated areas, the scores of the age group less than 25 years old were significantly higher than the scores of the 25-30-year-old group (P < 0.05). Conclusion: The results of the present study showed that in general, according to the points of view of students of all different educational levels, there is a gap between the student's perception and their expectations of quality in all five dimensions of educational services. Based on this issue, it seems that educational services need to be revised and reviewed in all studied courses and in all dimensions.

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OBJECTIVE: Examine the association between sociodemographic factors and Individualized Education Program (IEP) establishment. DESIGN: Retrospective cohort study. SETTING: Tertiary referral center. METHODS: Participants included deaf or hard-of-hearing children who were eligible for an IEP with "deafness" or "hard of hearing" as a primary or secondary disability. Primary outcome measures were time intervals between initial referral for services and parental consent; parental consent to determination of eligibility; and initial referral to eligibility (the sum of the previous 2 intervals). Student's t tests and linear regression were used to examine the association between sociodemographic factors and the primary outcome variables. RESULTS: Of the 88 participants, 51 (58%) were male, 45 (51%) were from underrepresented minority (URM) groups, 35 (40%) spoke a primary language other than English, and 53 (60%) utilized public insurance. IEP establishment was significantly delayed in participants who required an English-language interpreter. Most of the delay occurred in the time between the initial referral and parental consent (mean: 115 vs 37 days, P = .02). There were also significant delays from the time of referral for services to eligibility in URM participants (mean: 159 vs 85 days, P = .04). Significant delays were also associated with Minority Status and Language within social vulnerability index percentile rankings. CONCLUSION: This study found that IEP establishment was delayed in both URM participants and those who required an English-language interpreter. These results highlight the importance of clear communication between the school system and caregivers in the IEP establishment process, particularly with families who require an English-language interpreter or identify as URM.

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Introducción: El comercio de servicios educativos se ha desarrollado a partir de la consideración de la educación como algo que se produce y se vende. Actualmente, las organizaciones de servicios, así como las educativas, solo perdurarán si compiten con éxito en los mercados nacionales e internacionales. Objetivo: Propiciar la concientización de la importancia de hacer competitivos los servicios educativos con que cuenta el Sistema Nacional de Salud en Cuba. Posicionamiento del autor: es criterio del autor, que en los servicios educativos que se ofrecen, debe primar el interés social, ya sea los que se ofertan con carácter público como los que se comercializan, pero sin dejar de tomar en cuenta la eficiencia, racionalidad y flexibilidad. Lograr un balance adecuado que permita la comercialización sin dejar atrás los objetivos sociales de la educación. Conclusiones: En el trabajo se demuestra que es posible comercializar los servicios educativos de ciencias de la salud, más allá de las fronteras nacionales, con una estrategia de marketing de calidad que los haga competitivos en el escenario internacional(AU)

Introduction: Trade in educational services has developed from the consideration of education as something that is produced and sold. Today, service organizations, as well as educational organizations, will only endure if they compete successfully in domestic and international markets. Objective: To raise awareness of the importance of making competitive the educational services available to the National Health System in Cuba. Positioning of the author: It is the author's discretion that in the educational services offered, the social interest must prevail, whether those offered publicly or those that are commercialized, but without neglecting to take into account efficiency, rationality and flexibility. Achieve an adequate balance that allows commercialization without leaving behind the social objectives of education. Conclusions: The work shows that it is possible to commercialize educational services of health sciences, beyond national borders, with a quality marketing strategy that makes them competitive in the international scenario(AU)

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Introducción: El Ministerio de Salud Pública de Cuba ofrece servicios educativos internacionales, mediante cursos de pregrado, entrenamientos, diplomados, maestrías y doctorados, dirigidos a extranjeros financiados de gobiernos o autofinanciados; estos últimos, como alternativa dirigida a potenciar su gestión exportadora. El llamado de organismos internacionales para incrementar la inversión destinada a la educación superior para mantener la calidad y la equidad, resulta una oportunidad para introducirse en el mercado, pero requiere disponer de servicios competitivos, por su calidad y diversidad, se aprovechan las potencialidades del Sistema Nacional de Salud y hacerlos valer por su calidad y humanismo. Objetivo: Exponer los métodos, técnicas y procedimientos empleados en la investigación realizada para diseñar una estrategia de comercialización de los servicios educativos en salud, en cada una de las etapas en que se transitó para llegar a los resultados parciales y final. Desarrollo: El diseño de estrategias para los servicios educativos a nivel internacional, requiere contar con herramientas metodológicas adecuadas para la investigación que permita obtener los insumos requeridos. Conclusiones: Los métodos, técnicas y procedimientos empleados en la investigación, permiten llegar al diseño de una estrategia de comercialización de los servicios educativos en salud cubanos con un abordaje pertinente, actualizado, científico, necesario y aplicable. Se obtuvo los insumos necesarios, constituyen argumentos a favor de considerar que se cuenta con una herramienta metodológica para el abordaje de este tipo de proyectos para Cuba y determinadas regiones y países(AU)

Introduction: The Ministry of Public Health of Cuba offers international educational services, through undergraduate courses, training, diplomas, master's degrees and doctorates, aimed at foreigners financed by governments or self-financed; the latter, as an alternative aimed at strengthening their export management. The call of international organizations to increase investment in higher education to maintain quality and equity, is an opportunity to enter the market, but it requires having competitive services, due to their quality and diversity, taking advantage of the potential of the System Nacional de Salud and make them stand out for their quality and humanism. Objective: To expose the methods, techniques and procedures used in the research carried out to design a marketing strategy for educational health services, in each of the stages in which it was passed to reach the partial and final results. Development: The design of strategies for educational services at the international level requires having adequate methodological tools for research that allow obtaining the required inputs. Conclusions: The methods, techniques and procedures used in the research allow the design of a marketing strategy for Cuban health educational services with a pertinent, updated, scientific, necessary and applicable approach. The necessary inputs were obtained, they constitute arguments in favor of considering that there is a methodological tool for addressing this type of project for Cuba and certain regions and countries(AU)

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Objectives: This study was aimed at evaluating the quality of educational services among dentistry and nursing students through use of the SERVQUAL model. Additionally, the effects of education sector, country, gender, and academic year on the quality of education services were studied. Methods: A convenience sampling technique was used in this cross-sectional study to recruit 528 dentistry and nursing students in governmental and private sectors from Egypt and KSA. Data were collected through two self-administered questionnaires. The first questionnaire included participants' demographic characteristics, whereas the second questionnaire collected data on educational service quality by using the five-dimension SERVQUAL tool. Results: The total mean score for quality of education was 3.65. The mean reliability score was highest among all quality dimensions (3.79). A significant positive linear association was observed between the quality of education and educational sector, field of study, country, and academic year. Conclusion: Students' perceptions of educational service quality were above average. Field of study had the largest main effect on the quality of educational services. Additionally, academic year, educational sectors, and country significantly influenced the quality of educational services.

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The purpose of the current study was to examine the influence of individuals' help-seeking preference (HSP) and their collective perception of the organizational climate in school on teachers' mental health. Previous studies demonstrated that HSP was negatively associated with risk of burnout, suggesting that teachers who hesitate to seek help from their colleagues are more likely to have mental health problems. Thus, the current study hypothesized that a collegial organizational climate would be negatively associated with burnout. To test this hypothesis, we developed a scale to measure schoolteachers' collective perception of their organizational climate (Study 1), and the newly developed scale was used to assess its relationship with HSP and teachers' burnout risk (Study 2). The results demonstrated that younger teachers, a low level of help-seeking, and a less collaborative climate increased the risk of burnout. The results also showed a significant interaction effect, indicating that HSP was less closely associated with teachers' burnout risk if their organization was perceived as having a collegial climate. These findings clearly show how the social environment of a school's organizational climate can affect schoolteachers' mental health in Japan.

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BACKGROUND: At present, the SERVQUAL model is one of the most significant tools for measuring customers' expectations and perceptions in organizations. Determination of expectations and perceptions of students who are the main university customers from educational services can provide valuable information to the programmers to improve the condition of educational services. Therefore, this study aims to measure the quality of education services from the viewpoint of postgraduate students at Kermanshah Medical Sciences University using the SERVQUAL model in 2019. MATERIALS AND METHODS: This was a descriptive cross-sectional study. The population under the study consisted of 162 students at the postgraduate education section (Master's degree and Ph.D.) studying in the second semester of the academic year of 2019 at Kermanshah Medical Sciences University. The standard SERVQUAL questionnaire was used for data collection, which included five dimensions of the quality of educational services, and the random-stratified sampling method was employed. The data were analyzed using the SPSS Statistics software (version 23.0, SPSS Inc., Chicago, IL, USA), and descriptive and other statistical tests, including the Pearson correlation coefficient, and paired and independent t-tests were performed. RESULTS: Based on the students' perspective in the provision of service there was quality gap existed in all services, and the largest gap was in the reliability dimension (-0.37), and after that, empathy (-0.37), guaranty (0.27), and responsiveness (-0.24) dimensions, respectively, and the lowest one was in the tangible dimension (0.15). There was a statistically significant observed difference between the quality gap in different educational dimensions (P > 0.001). CONCLUSION: Research findings showed that students were not meeting their expectations from the presented educational services. Hence, holding a training workshop is suggested in the field of how to serve and enhance communication skills for employees and teachers.

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OBJECTIVE: The purpose of this scoping review is to evaluate the extent of library or librarian involvement in informatics education in the health domain. METHODS: We searched eight databases from their inception to 2019 for reports of informatics educational activities for health professionals or health professions students that involved library staff or resources. Two reviewers independently screened all titles/abstracts (n=2,196) and resolved inclusion decisions by consensus. From the full text of the 36 papers that met the inclusion criteria, we extracted data on 41 educational activities. RESULTS: The most frequent coded purposes of activities were "teaching clinical tools" (n=19, 46.3%) and "technology" (n=17; 41.5%). Medical students were the most frequent primary audience (34.1%), though 41.5% of activities had multiple audiences. Evaluation was reported for 24 activities (58.5%), only a few of which assessed short or post-activity impact on attitudes, knowledge, or skills. The most common long-term outcome was applying skills in other courses or clinical experiences. Thematic analysis yielded three areas of outcomes and issues for the library and organizational partners: expanded opportunities, technology and resource issues, and value demonstration. CONCLUSIONS: Limited published examples of health informatics educational activities provide models for library roles in informatics education. More librarians should report on their informatics educational activities and provide sufficient details on the interventions and their evaluation. This would strengthen the evidence base about the potential impact of libraries within informatics education.

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OBJECTIVE: The purpose of this study is to estimate the prevalence of hearing loss among noise-exposed U.S. workers within the Services sector. METHODS: Audiograms for 1.9 million workers (158,436 within Services) from 2006 to 2015 were examined. Prevalence and adjusted risk for hearing loss as compared with a reference industry were estimated for the Services sector/sub-sectors, and all industries combined. RESULTS: The prevalence of hearing loss within Services was 17 compared to 16% for all industries combined. However, many sub-sectors greatly exceeded the overall prevalence (10-33% higher) and/or had adjusted risks significantly higher than the reference industry. Workers in Administration of Urban Planning and Community and Rural Development had the highest prevalence (50%), and workers in Solid Waste Combustors and Incinerators had more than double the risk, the highest of any sub-sector. Some sub-sectors traditionally viewed as 'low-risk' also had high prevalences and risks. CONCLUSIONS: Large numbers of workers within Services have an elevated risk of hearing loss and need immediate hearing conservation efforts. Additional research and surveillance are needed for sub-sectors for which there is low awareness of hearing hazards or a lack of hearing data.

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INTRODUCTION: Responsibility in the higher educational system requires the universities to be sensitive on students' needs and expectations. The purpose of the present study was to examine the educational service quality among health information technology (HIT) students in Isfahan University of Medical Science based on the SERVQUAL model. METHODS: This was a descriptive cross-sectional study and carried out at the Management and Medical Information Sciences faculty of IUMS in 2018. Sixty-eight undergraduate and postgraduate students of HIT participated in this study. For collecting data, the standard SERVQUAL questionnaire was used. The collected data were analyzed using SPSS version 20 software in descriptive level. RESULTS: Findings showed that there was a positive gap in overall dimensions of educational services quality (mean discrepancy of expectations and perceives). Most mean of service gap was contributed to responsiveness dimension 1.06 (0.98 standard deviation [SD]), following that empathy 1.04 (0.97 SD), assurance 1.00 (0.83 SD), reliability 0.83 (0.76 SD), and the least gap was seen intangibles 0.61 (1.02 SD). CONCLUSION: According to the current gaps in all quality dimensions, as well as high amount of expectations in comparison with students' perception, it is required to evaluate higher education quality through implementing students' knowledge skill and creative abilities. Therefore, to improve the quality of educational services at the Faculty of Management and Medical Information, all dimensions, especially the responsiveness dimension, should be considered.

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Este trabalho tem por objetivo conhecer aspectos do trabalho e formação do professor do Serviço de Atendimento Educacional Especializado (SAEDE) na Rede Estadual de Ensino em Joinville/SC. Os procedimentos metodológicos envolveram a aplicação de questionários junto a dezesseis professoras atuantes no SAEDE em Joinville, sendo suas respostas analisadas por meio da Análise de Conteúdo (FRANCO, 2012). Os resultados evidenciaram que a formação continuada em serviço parece não ser favorecida nos espaços escolares em função das atuais condições de trabalho das docentes, que estão quase totalmente voltadas a atender estudantes. Entendeu-se que, para compreender aspectos do trabalho e formação dos professores do SAEDE é preciso conhecer e discutir a estrutura organizativa das escolas, bem como o contexto político, ideológico e econômico que as envolvem atuam como seus determinantes.

This paper aims to know aspects of the work and education of teachers working at Specialized Education Service (SAEDE) in state schools of Joinville/SC. The methodological procedures involved the application of questionnaires to sixteen teachers working in SEAS in state schools of Joinville, and their answers were analyzed through Content Analysis (FRANCO, 2012). Results showed that in-service education doesn’t seem to be supported in the school context, due to the teachers’ current working conditions, which are almost entirely dedicated to attend studentes. It was understood that, in order to comprehend aspects of SAEDE’s teachers work and formation, it’s necessary to know and discuss the school’s organizational structure, as well as and the political, ideological and economic context that surround them and act as their determinants.

Este trabajo tiene como objetivo conocer los aspectos del trabajo y formación de profesores que trabajan en el Servicio Educativo Especializado (SAEDE) en escuelas públicas del estado de Santa Catarina en Joinville/SC. Los procedimientos metodológicos incluyeron el uso de cuestionarios a dieciséis maestros que trabajan en el SAEDE en Joinville, y sus respuestas fueron analizadas a través del análisis de contenido (FRANCO, 2012). Los resultados mostraron que la formación continuada formación en servicio no parece ser favorecida en los espacios de la escuela debido a las actuales condiciones de trabajo de los maestros, que están casi totalmente orientados a servir a los estudiantes. Se entendió que para comprender los aspectos del trabajo y formación de professores que trabajan em el SAEDE es necesario conocer y analizar la estructura organizativa de las escuelas, así como que el contexto político, ideológico y económico que rodea a estas escuelas y actúan como sus determinantes.

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This study follows 70 children determined to have Autism Spectrum Disorder (ASD) before age three (Time 1). Parents filled out questionnaires and standardized measures about their child when he/she was school-aged (Time 2), including information about their children's preschool, kindergarten, and grade school educational settings. At Time 2, the researchers placed children in three diagnostic groups of No ASD, ASD-Higher Functioning, and ASD-Lower Functioning. Retrospective results showed that most children were receiving intensive services at the preschool level. In kindergarten, there was some divergence among the three groups, with more intensive services continuing for the ASD groups. At school age, classroom placement and services reflected service patterns that were consistent with these three levels of disability.

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In this data article, hybrid fuzzy Analytic Hierarchy Process (AHP) and fuzzy Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) were used to prioritize the effective qualifications of teachers of medical courses at university from the viewpoint of students of allied medicine school in Tehran University of Medical Sciences in 2013-2014. To obtain data, 200 students of allied medicine school of Tehran University of Medical Sciences were selected using random sampling method, and surveyed according to Cochran׳s formula. Data collection tools were two research-based questionnaires divided to technical, professional and individual parts. Content validity was approved by the experts. Reliability was confirmed by calculating the Cronbach׳s alpha (α=0, 85) in order to measure the degree of internal cohesion.

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Este trabalho tem por objetivo conhecer aspectos do trabalho e formação do professor do Serviço de Atendimento Educacional Especializado (SAEDE) na Rede Estadual de Ensino em Joinville/SC. Os procedimentos metodológicos envolveram a aplicação de questionários junto a dezesseis professoras atuantes no SAEDE em Joinville, sendo suas respostas analisadas por meio da Análise de Conteúdo (FRANCO, 2012). Os resultados evidenciaram que a formação continuada em serviço parece não ser favorecida nos espaços escolares em função das atuais condições de trabalho das docentes, que estão quase totalmente voltadas a atender estudantes. Entendeu-se que, para compreender aspectos do trabalho e formação dos professores do SAEDE é preciso conhecer e discutir a estrutura organizativa das escolas, bem como o contexto político, ideológico e econômico que as envolvem atuam como seus determinantes.(AU)

This paper aims to know aspects of the work and education of teachers working at Specialized Education Service (SAEDE) in state schools of Joinville/SC. The methodological procedures involved the application of questionnaires to sixteen teachers working in SEAS in state schools of Joinville, and their answers were analyzed through Content Analysis (FRANCO, 2012). Results showed that in-service education doesn’t seem to be supported in the school context, due to the teachers’ current working conditions, which are almost entirely dedicated to attend studentes. It was understood that, in order to comprehend aspects of SAEDE’s teachers work and formation, it’s necessary to know and discuss the school’s organizational structure, as well as and the political, ideological and economic context that surround them and act as their determinants.(AU)

Este trabajo tiene como objetivo conocer los aspectos del trabajo y formación de profesores que trabajan en el Servicio Educativo Especializado (SAEDE) en escuelas públicas del estado de Santa Catarina en Joinville/SC. Los procedimientos metodológicos incluyeron el uso de cuestionarios a dieciséis maestros que trabajan en el SAEDE en Joinville, y sus respuestas fueron analizadas a través del análisis de contenido (FRANCO, 2012). Los resultados mostraron que la formación continuada formación en servicio no parece ser favorecida en los espacios de la escuela debido a las actuales condiciones de trabajo de los maestros, que están casi totalmente orientados a servir a los estudiantes. Se entendió que para comprender los aspectos del trabajo y formación de professores que trabajan em el SAEDE es necesario conocer y analizar la estructura organizativa de las escuelas, así como que el contexto político, ideológico y económico que rodea a estas escuelas y actúan como sus determinantes.(AU)

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RESUMO: Há uma série de legislações que regulamentam a política de inclusão escolar e o acesso dos alunos Público-alvo da Educação Especial (PAEE) à classe comum da rede de ensino público brasileiro. Além do acesso dos alunos PAEE às classes comuns, é fundamental garantir a sua permanência e seu sucesso na escolarização e sua integração. Objetivou-se, com este estudo, conhecer a opinião dos professores de Salas de Recursos Multifuncionais (SRM) sobre a organização do Atendimento Educacional Especializado (AEE). Foi aplicado um questionário on-line em larga escala, que coletou repostas de 1.202 professores de SRM das redes municipais de ensino de 20 estados e mais de 150 municípios. Os resultados apontam a) dificuldades no atendimento em horário contrário à sala de aula comum, b) número de SRM insuficiente em algumas regiões e c) necessidade de apoio de outros profissionais.

ABSTRACT: There is a number of regulations establishing a policy of educational inclusion and the access of 'target audience' student of special Brazilian education services to the common classroom of Brazilian public network teaching. In addition to the access of special students to the common classroom, it is important to ensure that this policy and therefore the educational service offered to the children needing special care are indeed effective the desired successful schooling. The main objective of this investigation was to assess the impressions of school teachers working in concerning the organization and operation of the specialized educational services. For this purpose, a large scale survey was carried out, collecting data from 1.202 teachers of multifunctional resource classes of the municipal school systems, with answers from 150 cities of 20 States of Brazil. Results point a) difficulties in attendance at times contrary to the common classroom, b) number of multifunctional resource classes is insufficient, and c) the assistance of another professionals is required.

RÉSUMÉ: Diverses lois régissant la politique de l'insertion scolaire pour public cible de l'accès des élèves de l'enseignement spécial dans une classe ordinaire brésilien. Est important de vérifier la qualité de l'enseignement pour assurer le succès dans ces études. Objectif de cette étude était de connaître la réalité sur l'organisation et le fonctionnement de l'enseignement spécialisé. Un questionnaire en ligne à grande échelle, a été répondu par 1.202 professeurs de classes d'éducation spéciale. Ces données incluent des participants de 20 provinces et plus de 100 municipalités. Les résultats ont révélé des problèmes dans contraturno, classes d'éducation spéciale est insuffisant et nécessite le soutien de professionnels de la santé et des soins que l'étudiant est, dans la plupart des cas, le service est deux fois par semaine individuellement.

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Social support is an important resource for reducing the risks of stress and burnout at work. It seems to be particularly helpful for educational and social professionals. The constant and intense relationships with users that characterize this kind of service can be very demanding, increasing stress and leading to burnout. While significant attention has been paid to supervisors and colleagues in the literature, users have rarely been considered as possible sources of social support. The only exception is the Zimmermann et al.'s (2011) research, focused on customer support as a resource for workers' well-being. This paper proposes the validation of the customer-initiated support scale developed by Zimmermann et al. (2011), translated into Italian and focused on educational services users (children's parents), to measure the user support perceived by workers: the User-Initiated Support Scale (UISS). In Study 1 (105 teachers), which specifically involved educators and kindergarten teachers, the items and scale properties were preliminarily examined using descriptive analyses and exploratory factor analysis (EFA). In Study 2 (304 teachers), the construct and criterion validity and scale dimensionality were analyzed using confirmatory factor analysis (CFA). In Study 3 (304 teachers from Study 2 and 296 educators), measurement invariance (MI) was tested. The EFA results from Study 1 showed a one-factor solution (explained variance, 67.2%). The scale showed good internal coherence (alpha = 0.88). The CFA in Study 2 validated the one-factor solution (comparative fit index = 0.987; standardized root mean square residual = 0.054). Bivariate correlations confirmed construct validity; the UISS was positively associated (convergent) with user gratitude, and not associated (divergent) with disproportionate customer expectations. Regarding the criterion validity test, the UISS was strongly correlated with burnout and job satisfaction. The analysis of MI performed on the Study 3 data confirmed the equality of the parameters of the covariance structure model between the two samples of kindergarten teachers and educators. This research study offers a useful version of a tool for measuring a crucial, but often ignored, protective resource for all professionals working directly with people (patients, students, and service users) that can represent important sources of well-being, directly or indirectly lessening the negative impacts of job demands.

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BACKGROUND: Websites as one of the initial steps towards an e-government adoption do facilitate delivery of online and customer-oriented services. In this study we intended to investigate the role of the websites of medical universities in providing educational and research services following the E-government maturity model in the Iranian universities. METHODS: This descriptive and cross- sectional study was conducted through content analysis and benchmarking the websites in 2012. The research population included the entire medical university website (37). Delivery of educational and research services through these university websites including information, interaction, transaction, and Integration were investigated using a checklist. The data were then analyzed by means of descriptive statistics and using SPSS software. RESULTS: Level of educational and research services by websites of the medical universities type I and II was evaluated medium as 1.99 and 1.89, respectively. All the universities gained a mean score of 1 out of 3 in terms of integration of educational and research services. CONCLUSIONS: Results of the study indicated that Iranian universities have passed information and interaction stages, but they have not made much progress in transaction and integration stages. Failure to adapt to e-government in Iranian medical universities in which limiting factors such as users' e-literacy, access to the internet and ICT infrastructure are not so crucial as in other organizations, suggest that e-government realization goes beyond technical challenges.

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A erradicação do trabalho infantil figura como prioridade na agenda do governo federal. O seu combate envolve políticas sociais realizadas por ações intersetoriais do MDS, do MTE e da OIT. Destacou-se a ação do MDS, que por meio de programas sociais tem por objetivo, combater, conscientizar e prevenir o trabalho infantil nas populações vulneráveis através do programa PETI – Programa de Erradicação ao Trabalho Infantil, atualmente integrado ao programa Bolsa Família. Neste estudo foi feita uma análise dos serviços socioeducativos ofertados para crianças e adolescentes na faixa etária de 06 (seis) a 15 (quinze) anos de idade, retiradas do trabalho infantil, oferecido no Serviço de Convivência e Fortalecimento de Vínculo – SCFV. Este serviço pertence a atenção básica do SUAS, e é realizado pelas unidades de atendimento do CRAS - Centro de Referência de Assistência Social. Dessa forma, pesquisamos o SCFV do Distrito Federal que é ofertado por 06 (seis) CRAS e 17 (dezessete) COSE – Centro de Orientação Socioeducativa, em jornada complementar à Escola da criança e do adolescente. Ressaltamos ainda que existe paralelamente o acompanhamento à família das crianças pelo programa PAIF – Programa de Atenção Integral à Família. A gestão e a avaliação dos programas citados são de responsabilidade do Ministério do Desenvolvimento Social e Combate à Fome – MDS...

The fight against child labor figures on the agenda of the federal government as a priority for its eradication. That is accomplished by social policies involving Intersectoral actions performed by MDS, MTE and OIT. Stood out the action of MDS, which through social programs aims, fight, raise awareness and prevent child labor in vulnerable populations through the PETI program - Program to Eradicate Child Labor, currently integrated into the Bolsa Familia program. In this paper, an analysis of the socio-educational services offered to children and adolescents between 06 and 15 years old, withdrawn from child labor, the service offered Coexistence and Strengthening the Link - SCFV. This service belongs to the primary SUAS, and it is performed by the service units of CRAS - Reference Centre for Social Welfare. Thus, we surveyed the SCFV of the Distrito Federal that is offered by 6 CRAS and 17 COSE - Socio Guidance Center in Complementary journey to school and adolescent children. We also emphasize that exists parallel monitoring of children by the Family program PAIF - Program full attention to family. The management and evaluation of programs cited are the responsibility of the Ministry of Social Development and Fight against Hunger - MDS...

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INTRODUCTION: Universities provide different facilities for talented students. The aim of this research was to comparatively examine the rate of satisfaction among the talented students with the services offered to them at different Iranian universities. METHODS: This was a survey study in which a researcher-made questionnaire was used to collect the data. The statistical population of this research consisted of all the talented students at four universities who had been admitted at these universities from 2003 to 2009. Using the formula, the total number of samples was estimated to be approximately 328. RESULTS: The research findings indicated that the talented students did not have satisfaction with the educational situation, and no statistically significant difference was observed among the different universities with regard to this issue. CONCLUSION: According to the findings it is suggested that universities offer more financial facilities for research, and attending conferences, and provide rich-content and valuable classes, and active and creative teaching methods. It is also proposed that educational workshops on detecting talented students and the manner of dealing with them be convened for faculty members.