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Simulation of Appointment Scheduling Policies: a Study in a Bariatric Clinic.
Peres, Igor Tona; Hamacher, Sílvio; Cyrino Oliveira, Fernando Luiz; Barbosa, Simone Diniz Junqueira; Viegas, Fábio.
Afiliação
  • Peres IT; Department of Industrial Engineering, Pontifical Catholic University of Rio de Janeiro, Rua Marquês de São Vicente, 225 - Gávea, Rio de Janeiro, RJ, 22451-900, Brazil.
  • Hamacher S; Department of Industrial Engineering, Pontifical Catholic University of Rio de Janeiro, Rua Marquês de São Vicente, 225 - Gávea, Rio de Janeiro, RJ, 22451-900, Brazil.
  • Cyrino Oliveira FL; Department of Industrial Engineering, Pontifical Catholic University of Rio de Janeiro, Rua Marquês de São Vicente, 225 - Gávea, Rio de Janeiro, RJ, 22451-900, Brazil.
  • Barbosa SDJ; Department of Informatics, Pontifical Catholic University of Rio de Janeiro, Rua Marquês de São Vicente, 225 - Gávea, Rio de Janeiro, RJ, 22451-900, Brazil.
  • Viegas F; Institute of Gastro and Obesity Surgery, Rua Paulo Barreto, 73, Rio de Janeiro, RJ, 22280-010, Brazil. fabioviegas40@yahoo.com.br.
Obes Surg ; 29(9): 2824-2830, 2019 09.
Article em En | MEDLINE | ID: mdl-31037596
PURPOSE: Appointment scheduling systems traditionally book patients at fixed intervals, without taking into account the complexity factors of the health system. This paper analyzes several appointment scheduling policies of the literature and proposes the most suitable to a bariatric surgery clinic, considering the following complexity factors: (i) stochastic service times, (ii) patient unpunctuality, (iii) service interruptions, and (iv) patient no-shows. MATERIALS AND METHODS: We conducted the study using data collected in a bariatric surgery clinic located in Rio de Janeiro, Brazil. The dataset presented 1468 appointments from June 29, 2015, to June 29, 2016. We comparatively evaluate the main literature policies through a discrete event simulation (DES). RESULTS: The proposed policy (IICR) provides a 30% increase in attendance and allows a decrease in the total cost, maintaining the level of service in terms of average waiting time. CONCLUSION: IICR was successfully implemented, and the practical results were very close to the simulated ones.
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Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Assunto principal: Agendamento de Consultas / Cirurgia Bariátrica Limite: Humans País/Região como assunto: America do sul / Brasil Idioma: En Revista: Obes Surg Assunto da revista: METABOLISMO Ano de publicação: 2019 Tipo de documento: Article País de afiliação: Brasil País de publicação: Estados Unidos
Texto completo
Adicionar na Minha BVS
Imprimir
XML
PubMed Links
Buscar no Google

Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Assunto principal: Agendamento de Consultas / Cirurgia Bariátrica Limite: Humans País/Região como assunto: America do sul / Brasil Idioma: En Revista: Obes Surg Assunto da revista: METABOLISMO Ano de publicação: 2019 Tipo de documento: Article País de afiliação: Brasil País de publicação: Estados Unidos