A Telephone Communication Skills Exercise for Veterinary Students: Experiences, Challenges, and Opportunities.
J Vet Med Educ
; 43(2): 126-34, 2016.
Article
em En
| MEDLINE
| ID: mdl-27111006
Evidence from human medicine shows a rise in telephone communication in support of after-hours services and in providing medical advice, follow-up information, etc. While specific training programs are continuously being developed for human medical education, limited publications are available on training veterinary students in telephone communication. Presented is our method of introducing a telephone communication skills exercise to third-year veterinary students. The exercise progressed over three phases and currently follows the principles of the Calgary-Cambridge Guide. Challenges and improvements on implementing a telephone communication exercise are discussed. Within veterinary communication curricula, attention should be given to the specific communication skills required for successful telephone consultations. In the absence of visual nonverbal cues and prompts during a telephone interaction, communication skills must be applied with greater intent and attention to achieve an effective consultation outcome.
Palavras-chave
Texto completo:
1
Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Estudantes
/
Telefone
/
Comunicação
/
Educação em Veterinária
Limite:
Humans
País/Região como assunto:
America do norte
/
Caribe ingles
/
Oceania
/
San kitts y nevis
Idioma:
En
Revista:
J Vet Med Educ
Ano de publicação:
2016
Tipo de documento:
Article
País de publicação:
Canadá