Use of Balanced Indicators as a Management Tool in Nursing.
Rev Lat Am Enfermagem
; 23(6): 1049-56, 2015.
Article
em En, Pt, Es
| MEDLINE
| ID: mdl-26625995
OBJECTIVE: To develop a proposal for a nursing panel of indicators based on the guiding principles of Balanced Scorecard. METHOD: A single case study that ranked 200 medical records of patients, management reports and protocols, which are capable of generating indicators. RESULTS: We identified 163 variables that resulted in 72 indicators; of these, 32 nursing-related: two financial indicators (patient's average revenue per day and patient's revenue per day by product used); two client indicators (overall satisfaction rate of patient with nursing care and adherence rate to the patient satisfaction survey); 23 process indicators, and five learning and growth indicators (average total hours of training, total of approved nursing professionals in the internal selection process, absenteeism rate, turnover rate and index of performance evaluation). CONCLUSION: Although there is a limit related to the amount of data generated, the methodology of Balanced Scorecard has proved to be flexible and adaptable to incorporate nursing services. It was possible to identify indicators with adherence to more than one area. Internal processes was the area with the higher number of indicators.
Texto completo:
1
Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Satisfação do Paciente
/
Indicadores de Qualidade em Assistência à Saúde
/
Unidades de Terapia Intensiva
/
Cuidados de Enfermagem
Tipo de estudo:
Prognostic_studies
Limite:
Humans
País/Região como assunto:
America do sul
/
Brasil
Idioma:
En
/
Es
/
Pt
Revista:
Rev Lat Am Enfermagem
Assunto da revista:
ENFERMAGEM
Ano de publicação:
2015
Tipo de documento:
Article
País de afiliação:
Brasil
País de publicação:
Brasil