[Conflict situations experienced at hospital: the view of nursing technicians and auxiliaries]. / Situações de conflito vivenciadas no contexto hospitalar: a visão dos técnicos e auxiliares de enfermagem.
Rev Esc Enferm USP
; 44(3): 803-11, 2010 Sep.
Article
em Pt
| MEDLINE
| ID: mdl-20964061
This study was developed at the Federal University of Minas Gerais Hospital with the purpose to analyze how nurses deal with the conflicts that occur in the work environment. The research was developed in two data collection stages. Authors applied a questionnaire, followed by a semi-structured interview. Data was organized according to their thematic content. According to the interviewed workers, the term conflict has a negative denotation. Some subjects pointed out the following types of conflict: intrapersonal, interpersonal and intergroup. Some of them also reported that nurses are prepared to face conflict situations using dialogue and negotiation. However, others answered that nurses are not prepared, due to professional inexperience and the lack of interaction with the team. Authors considered that these results must encourage nurses towards reflecting about their management practice.
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Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Conflito Psicológico
/
Recursos Humanos de Enfermagem Hospitalar
Tipo de estudo:
Qualitative_research
Limite:
Adult
/
Female
/
Humans
/
Male
Idioma:
Pt
Revista:
Rev Esc Enferm USP
Ano de publicação:
2010
Tipo de documento:
Article
País de afiliação:
Brasil
País de publicação:
Brasil