[Focus on the customer: an essential tool in management competence in nursing]. / Foco no cliente: ferramenta essencial na gestão por competência em enfermagem.
Rev Bras Enferm
; 63(2): 317-21, 2010.
Article
em Pt
| MEDLINE
| ID: mdl-20521007
Reflection about a doctorate's thesis. It was carried through an abstraction of the described theory by specialist authors in thematic, a transposition for the practical of competency management in nursing. The essential competency shows attributes of knowledge, ability and attitude - called CHA, to add value to the organization of health with focus in the customer. It is essential to awake in all the team, the responsibility and real concern with the patient, family and visitors. The professional constitutes oneself as the inspired leader of its group. The management competency of the nurse can give change to the development of the human resources and promote the enchantment in the attendance of the customers, making the difference in the health organizations.
Texto completo:
1
Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Enfermagem
/
Competência Clínica
/
Assistência Centrada no Paciente
Idioma:
Pt
Revista:
Rev Bras Enferm
Ano de publicação:
2010
Tipo de documento:
Article
País de publicação:
Brasil