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User satisfaction with psychosocial healthcare services, Southern Brazil.
Kantorski, Luciane Prado; Jardim, Vanda da Rosa; Wetzel, Christine; Olschowsky, Agnes; Schneider, Jacó Fernando; Heck, Rita Maria; Bielemann, Valquíria de Lourdes; Schwartz, Eda; Coimbra, Valéria Cristina Christello; Quevedo, André Luis Alves de; Saraiva, Suélen dos Santos.
Afiliação
  • Kantorski LP; Departamento de Enfermagem, Faculdade de Enfermagem e Obstetrícia, Universidade Federal de Pelotas, 96030-002 Pelotas, RS, Brasil. kantorski@uol.com.br
Rev Saude Publica ; 43 Suppl 1: 29-35, 2009 Aug.
Article em En | MEDLINE | ID: mdl-19669062
OBJECTIVE: To evaluate user satisfaction with psychosocial healthcare services. METHODS: Qualitative and quantitative study conducted in psychosocial healthcare services in the states of Paraná, Santa Catarina and Rio Grande do Sul, Southern Brazil, in 2006. The study combined quantitative and qualitative methods. Quantitative epidemiological data from a cross-sectional study including 1,162 users of 30 psychosocial healthcare services was used. The instrument used to evaluate users' satisfaction was the Brazilian version of the WHO Users' Satisfaction Scale (SATIS-BR), a 1 to 5-point scale. Qualitative data was collected from five case studies using a fourth generation approach. Information was obtained from field observations and interviews (between ten and 13 users in each field, totaling 57 users) and presented to users in validation and negotiation workshops. RESULTS: The SATIS-BR scale showed that users positively evaluated all items, overall mean 4.4 (SD=0.4). Communication and relationship with psychosocial healthcare services staff had mean 4.5 (SD=0.5), and access to information through staff had mean 4.8. Satisfaction with care service was the lowest, mean 4.1, and general service infrastructure had mean 3.9. The qualitative study revealed that, according to users, the quality of treatment provided was good and the outcome was satisfactory. Their new status, better access to services, ending of their physical and social isolation, response to their demands and helping them reorganize their lives - all contributed to users' satisfaction. CONCLUSIONS: The complementary results of both study approaches showed that users are satisfied with care provided at the psychosocial healthcare services studied.
Assuntos

Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Assunto principal: Satisfação do Paciente / Transtornos Mentais / Serviços de Saúde Mental Tipo de estudo: Clinical_trials / Diagnostic_studies / Observational_studies / Prevalence_studies / Qualitative_research / Risk_factors_studies Limite: Adult / Female / Humans / Male País/Região como assunto: America do sul / Brasil Idioma: En Revista: Rev Saude Publica Ano de publicação: 2009 Tipo de documento: Article País de afiliação: Brasil País de publicação: Brasil

Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Assunto principal: Satisfação do Paciente / Transtornos Mentais / Serviços de Saúde Mental Tipo de estudo: Clinical_trials / Diagnostic_studies / Observational_studies / Prevalence_studies / Qualitative_research / Risk_factors_studies Limite: Adult / Female / Humans / Male País/Região como assunto: America do sul / Brasil Idioma: En Revista: Rev Saude Publica Ano de publicação: 2009 Tipo de documento: Article País de afiliação: Brasil País de publicação: Brasil