[Consumer satisfaction study in philanthropic hospital health plans]. / Estudo de satisfação dos beneficiários de planos de saúde de hospitais filantrópicos.
Cien Saude Colet
; 12(2): 487-500, 2007.
Article
em Pt
| MEDLINE
| ID: mdl-17680103
This paper presents the findings of research aimed at identifying and analyzing the argumentation and rationale that justify the satisfaction of consumers with their health plans. The qualitative method applied used the focus group technique, for which the following aspects were defined: the criteria for choosing the health plans which were considered, the composition of the group and its distribution, recruitment strategy, and infrastructure and dynamics of the meetings. The health plan beneficiaries were classified into groups according to their social class, the place where they lived, mainly, the relationship that they established with the health plan operators which enabled us to develop a typology for the plan beneficiaries. Initially, we indicated how the health plan beneficiaries assess and use the Brazilian Unified Health System (SUS), and, then, considering the types of plans defined, we evaluated their degree of satisfaction with the different aspects of health care, and identified which aspects mostly contributed explain their satisfaction.
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Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Comportamento do Consumidor
/
Planejamento em Saúde
/
Hospitais
Tipo de estudo:
Prognostic_studies
/
Qualitative_research
País/Região como assunto:
America do sul
/
Brasil
Idioma:
Pt
Revista:
Cien Saude Colet
Ano de publicação:
2007
Tipo de documento:
Article
País de publicação:
Brasil