Challenging the courtesy bias interpretation of favorable clients' perceptions of family planning delivery.
Eval Rev
; 31(1): 24-42, 2007 Feb.
Article
em En
| MEDLINE
| ID: mdl-17259574
Favorable client perceptions of provider's interpersonal behavior in contraceptive delivery, documented in clinic exit questionnaires, appear to contradict results from qualitative evaluations and are attributed to clients' courtesy bias. In this study, trained simulated clients requested services from Ministry of Health providers in three countries. Providers excelled in courteousness/respect in Peru and Rwanda; in India, providers were less courteous and respectful when the simulated clients chose the pill. Privacy and two-way communication were less prevalent in all three countries. The findings challenge the courtesy bias interpretation. Global results from qualitative studies may have expressed the views of the minority of clients who are not treated well by providers.
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Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Relações Profissional-Paciente
/
Viés
/
Simulação de Paciente
/
Anticoncepcionais Femininos
/
Serviços de Planejamento Familiar
Tipo de estudo:
Qualitative_research
Limite:
Female
/
Humans
/
Pregnancy
País/Região como assunto:
Africa
/
America do sul
/
Asia
/
Peru
Idioma:
En
Revista:
Eval Rev
Ano de publicação:
2007
Tipo de documento:
Article
País de afiliação:
Estados Unidos
País de publicação:
Estados Unidos