'Barely keeping the wheels on the trolley': A qualitative study of the New Zealand COVID Tracer App.
Soc Sci Med
; 356: 117147, 2024 Sep.
Article
en En
| MEDLINE
| ID: mdl-39067376
ABSTRACT
Digital contact tracing apps were developed to help control the spread of COVID-19 but research exploring these apps has underrepresented both 'at-risk' communities and contact tracers. Our study examines perspectives of the New Zealand COVID Tracer app among 53 participants, comprising policy advisors, contact tracers, and Maori, Pacific, and disability stakeholders, underpinned by the theory of social construction of which positions technology within the social context in which it evolves, operates, and is negotiated. Although community stakeholders believed the app helped safeguard communities from COVID-19, the health officials' views on the app's usefulness in contact tracing varied. Participants who oversaw the app's technical development generally perceived it as being more useful, particularly regarding Bluetooth proximity detection, in contrast with contact tracers' perceptions. The findings highlight a disconnection between public sentiment and operational reality in the use of the app and the need for improved collaboration and consultation in future contact tracing responses.
Palabras clave
Texto completo:
1
Colección:
01-internacional
Base de datos:
MEDLINE
Asunto principal:
Trazado de Contacto
/
Investigación Cualitativa
/
Aplicaciones Móviles
/
COVID-19
Límite:
Female
/
Humans
/
Male
País/Región como asunto:
Oceania
Idioma:
En
Revista:
Soc Sci Med
Año:
2024
Tipo del documento:
Article
Pais de publicación:
Reino Unido