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Language and Communication Barriers in Emergency Departments in Makkah: Physicians' Perspective.
Bakhsh, Noura M; Fatani, Omniyh A; Melybari, Rawya Zeed; Alabdullah, Raghd; Bahakeem, Reem F; Alsharif, Salman H; Alharbi, Jehad K; Fatani, Osamah A.
Afiliación
  • Bakhsh NM; Emergency Medicine, King Fahad General Hospital, Makkah, SAU.
  • Fatani OA; Medicine, Umm Al-Qura University, Makkah, SAU.
  • Melybari RZ; Medicine, Umm Al-Qura University, Makkah, SAU.
  • Alabdullah R; Medicine and Surgery, Umm Al-Qura University, Makkah, SAU.
  • Bahakeem RF; Medicine, Umm Al-Qura University, Makkah, SAU.
  • Alsharif SH; Urgent Care, Ibn Sena Hospital, Makkah, SAU.
  • Alharbi JK; Medicine, Umm Al-Qura University, Makkah, SAU.
  • Fatani OA; General Medicine, Umm Al-Qura University, Makkah, SAU.
Cureus ; 16(4): e58987, 2024 Apr.
Article en En | MEDLINE | ID: mdl-38800163
ABSTRACT
Background Communication is essential in the medical sector, particularly in the emergency departments (ED), to provide appropriate patient care. Lack of patient history and large patient numbers, cultural variations, inadequate health literacy, and language difficulties can impact effective communication. Aim This study aims to examine language and communication barriers experienced by ED physicians in Makkah, Saudi Arabia, as well as to determine the effect of language barriers on patient care and explore possible methods to deal with language and communication barriers. Methods This cross-sectional study was conducted from April 8 to June 6, 2023. A total of 136 responses were collected from ED physicians at the six Ministry of Health Hospitals (MOH) in Makkah through a validated online survey. The data analysis was implemented using RStudio (R version 4.1.1). Result In this study, 136 participants' data were examined. Of note, one-quarter of ED physicians (25%; n=34) under study stated that they always experienced language barriers, whereas 64.7% (n=88) of them sometimes experienced these difficulties. More than half of the ED physicians (54.4%; n=74) stated that their patients had poor outcomes because of poor communication. Among those who responded positively to poor outcomes, ED physicians' suggestions to improve communication with patients included providing labels of the common scientific terminologies in different languages (59.6%; n=81) and providing courses to communicate in foreign languages (48.5%; n=66). Conclusion Exposure to language barriers among ED physicians in Makkah was slightly high. This may impact the patient's outcomes. Therefore, strategies to improve patient-physician communication are needed.
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Idioma: En Revista: Cureus Año: 2024 Tipo del documento: Article Pais de publicación: Estados Unidos
Texto completo
Añadir a Mi BVS
Imprimir
XML
PubMed Links
Buscar en Google

Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Idioma: En Revista: Cureus Año: 2024 Tipo del documento: Article Pais de publicación: Estados Unidos