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Patients' Expectations in Emergency Department at King Abdulaziz University Hospital: A Cross-Sectional Survey-Based Study.
Bakhribah, Ahmad H; Eissa, Ghaida A; Alsulami, Dania W; Alotaibi, Marah A; Abdulmannan, Htoun M; Khojah, Imad M.
Afiliación
  • Bakhribah AH; Emergency Medicine, King Abdulaziz University Hospital, Jeddah, SAU.
  • Eissa GA; Medical School, King Abdulaziz University Faculty of Medicine, Jeddah, SAU.
  • Alsulami DW; Medical School, King Abdulaziz University Faculty of Medicine, Jeddah, SAU.
  • Alotaibi MA; Miscellaneous, King Abdulaziz University Hospital, Jeddah, SAU.
  • Abdulmannan HM; Medical School, King Abdulaziz University Faculty of Medicine, Jeddah, SAU.
  • Khojah IM; Emergency Medicine, King Abdulaziz University Faculty of Medicine, Jeddah, SAU.
Cureus ; 16(2): e54211, 2024 Feb.
Article en En | MEDLINE | ID: mdl-38496167
ABSTRACT

BACKGROUND:

Emergency departments (EDs) are vital to the timely and necessary care that a significant percentage of patients get. Emergency medicine places a high priority on quality, and to deliver patient-centered care, it is crucial to first investigate patient expectations from ER visits.

METHODOLOGY:

This is a cross-sectional study of all visits to the King Abdulaziz University Hospital Emergency Department in Jeddah. The study included adult patients who visited the emergency department and were willing to complete a survey and participate in an interview. Data was collected through face-to-face questionnaires. Patient's expectations during their visit to the emergency department were correlated to different parameters using univariate and bivariate analysis.

RESULTS:

The study included 291 patients. The majority of patients believed that their medical condition required admission to the hospital and agreed that it would be easier to receive treatment if admitted to the hospital. Results showed that 65.6% (n=191) of patients reported that the most serious patients should be seen first, and 65.3% (n=190) reported that a doctor should determine the seriousness of their health problem upon arrival. There was no significant difference found between age groups in relation to other items of expectations.

CONCLUSION:

It is clear that a sizable percentage of patients place a high value on seeing the most urgent cases first and having a doctor assess each patient's condition when they arrive. Our results show that, in order to guarantee the best patient happiness and care, healthcare practitioners must meet patients' expectations and modify their strategies accordingly.
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Idioma: En Revista: Cureus Año: 2024 Tipo del documento: Article Pais de publicación: Estados Unidos
Texto completo
Añadir a Mi BVS
Imprimir
XML
PubMed Links
Buscar en Google

Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Idioma: En Revista: Cureus Año: 2024 Tipo del documento: Article Pais de publicación: Estados Unidos