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Implementing an Experiential Telehealth Training and Needs Assessment for Residents and Faculty at a Veterans Affairs Primary Care Clinic.
Phillips, Zoe; Wong, Laura; Crotty, Kelly; Horlick, Margaret; Johnston, Rhonda; Altshuler, Lisa; Zabar, Sondra; Jay, Melanie; Dembitzer, Anne.
Afiliación
  • Phillips Z; is Research Data Associate, New York University Grossman School of Medicine.
  • Wong L; is Program Manager, New York Harbor Veterans Health Affairs, and New York University Grossman School of Medicine.
  • Crotty K; is Assistant Professor of Medicine, New York Harbor Veterans Health Affairs and New York University Grossman School of Medicine.
  • Horlick M; is Associate Professor of Medicine, New York Harbor Veterans Health Affairs and New York University Grossman School of Medicine.
  • Johnston R; is Director, Veterans Health Administration Office of Connected Care.
  • Altshuler L; is Assistant Professor, New York University Grossman School of Medicine.
  • Zabar S; is Professor of Medicine, New York University Grossman School of Medicine.
  • Jay M; is Clinician Investigator and Staff Physician, New York Harbor Veterans Health Affairs, and Associate Professor of Medicine and Population Health, New York University Grossman School of Medicine; and.
  • Dembitzer A; is Staff Physician, New York Harbor Veterans Health Affairs, and Assistant Professor, New York University Grossman School of Medicine.
J Grad Med Educ ; 15(4): 456-462, 2023 Aug.
Article en En | MEDLINE | ID: mdl-37637347
Background: The transition to telehealth during the COVID-19 pandemic revealed a lack of preexisting telehealth training for clinicians. As a workplace-based simulation methodology designed to improve virtual clinical skills, announced standardized patients (ASPs) may help meet evolving educational needs to sustain quality telehealth care. Objective: We describe the development and implementation of an ASP program to assess and provide feedback to resident and faculty clinicians in virtual practice, and report on performance, feasibility, and acceptability. Methods: From June 2021 to April 2022, resident and faculty clinicians at a VA primary care clinic participated in a video visit in which an ASP portrayed either a 70-year-old man with hearing loss and hypertension or a 60-year-old man with hypertension and financial stress. Following the visit, ASPs provided verbal feedback and completed a behaviorally anchored checklist to rate telehealth and communication skills, chronic disease management, and use of resources. Domain summary scores were calculated as the mean percentage of "well done" items. Participants completed a feedback survey on their experience. Results: Seventy-six televisits (60 primary care residents [postgraduate year 1-3], 16 internal medicine faculty) were conducted from August 2021 to April 2022. Clinicians performed well in communication skills: information gathering (79%, 60 of 76, well done), relationship development (67%, 51 of 76), education and counseling (71%, 54 of 76), and patient satisfaction (86%, 65 of 76). They performed less well in telemedicine skills (38%, 29 of 76). Participants agreed that the experience was a good use of their time (88%, 67 of 76). Conclusions: An ASP-facilitated training for resident and faculty clinicians assessed telehealth skills and clinical practice and identified areas for intervention. Clinicians responded well to the training and feedback.
Asunto(s)

Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Veteranos / Telemedicina / COVID-19 / Hipertensión / Internado y Residencia Tipo de estudio: Prognostic_studies Límite: Aged / Humans / Male / Middle aged Idioma: En Revista: J Grad Med Educ Año: 2023 Tipo del documento: Article Pais de publicación: Estados Unidos

Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Veteranos / Telemedicina / COVID-19 / Hipertensión / Internado y Residencia Tipo de estudio: Prognostic_studies Límite: Aged / Humans / Male / Middle aged Idioma: En Revista: J Grad Med Educ Año: 2023 Tipo del documento: Article Pais de publicación: Estados Unidos