A robust latent CUSUM chart for monitoring customer attrition.

Wu, Chunjie; Wang, Zhijun; MacEachern, Steven; Schneider, Jingjing

Wu, Chunjie; Wang, Zhijun; MacEachern, Steven; Schneider, Jingjing.

Afiliación

Wu C; School of Statistics and Management, Shanghai University of Finance and Economics, Shanghai, People's Republic of China.
Wang Z; School of Statistics and Management, Shanghai University of Finance and Economics, Shanghai, People's Republic of China.
MacEachern S; Department of Statistics, The Ohio State University, Columbus, OH, USA.
Schneider J; BeiGene, San Mateo, CA, USA.

J Appl Stat ; 50(7): 1477-1495, 2023.

Article en En | MEDLINE | ID: mdl-37197761

Palabras clave

Average run length; Statistical process control; customer attrition; latent CUSUM; 'Business months'

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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Idioma: En Revista: J Appl Stat Año: 2023 Tipo del documento: Article Pais de publicación: Reino Unido

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