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The Lausanne Hospitality Model: a model integrating hospitality into supportive care.
Lê Van, Kim; Arditi, Chantal; Terrier, Lohyd; Ninane, Françoise; Savoie, Annie; Rochat, Sylvie; Peytremann-Bridevaux, Isabelle; Eicher, Manuela; Schaad, Béatrice.
Afiliación
  • Lê Van K; Lausanne University Hospital CHUV, Lausanne, Switzerland. kim.le-van@chuv.ch.
  • Arditi C; Center for Primary Care and Public Health (Unisanté), Department of Epidemiology and Health Systems, University of Lausanne, Lausanne, Switzerland.
  • Terrier L; EHL Hospitality Business School, HES-SO, University of Applied Sciences and Arts Western Switzerland, Lausanne, Switzerland.
  • Ninane F; Lausanne University Hospital CHUV, Lausanne, Switzerland.
  • Savoie A; Lausanne University Hospital CHUV, Lausanne, Switzerland.
  • Rochat S; Patient Representative, Neuchâtel, Switzerland.
  • Peytremann-Bridevaux I; Center for Primary Care and Public Health (Unisanté), Department of Epidemiology and Health Systems, University of Lausanne, Lausanne, Switzerland.
  • Eicher M; Lausanne University Hospital CHUV, Lausanne, Switzerland.
  • Schaad B; Institute of Higher Education and Research in Health Care - IUFRS, Faculty of Biology and Medicine, University of Lausanne, Lausanne, Switzerland.
Support Care Cancer ; 31(5): 270, 2023 Apr 15.
Article en En | MEDLINE | ID: mdl-37060384
PURPOSE: Cancer care is undergoing a conceptual shift with the introduction of the principles of patient-centered care to support patients' individual needs. These needs include those related to hospitality during cancer treatments. This paper aims to provide an extension of the supportive care framework by bringing in the hospitality approach inspired by the hotel industry. METHOD: The "Lausanne Hospitality Model," integrating hospitality into supportive care, was developed through an iterative process, combining expertise in supportive care and health services research, communication, and the hotel industry. RESULTS: This conceptual paper integrates hospitality and service sciences into the supportive care framework. The "Lausanne Hospitality Model" offers new insights into the notions of cancer journey, patient experience, services, and practices that may be involved when facilitating hospitality. While most concepts used in the model are based on prior research, they have not been combined previously. The model highlights the place of hospitality in the patient's experience within cancer services and, by extension, its role in professional practice. CONCLUSION: Practices involved in the delivery of cancer care need to reinforce the importance attributed to hospitality services, as they impact patients' experiences. By integrating the hospitality perspective into healthcare delivery and supportive care, this paper addresses previously theoretically overlooked aspects that impact patients' experiences during cancer care.
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Neoplasias Límite: Humans Idioma: En Revista: Support Care Cancer Asunto de la revista: NEOPLASIAS / SERVICOS DE SAUDE Año: 2023 Tipo del documento: Article País de afiliación: Suiza Pais de publicación: Alemania
Texto completo
Añadir a Mi BVS
Imprimir
XML
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Neoplasias Límite: Humans Idioma: En Revista: Support Care Cancer Asunto de la revista: NEOPLASIAS / SERVICOS DE SAUDE Año: 2023 Tipo del documento: Article País de afiliación: Suiza Pais de publicación: Alemania