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Comparison of Primary Care Patients' and Unannounced Standardized Patients' Perceptions of Care.
Altshuler, Lisa; Fisher, Harriet; Wilhite, Jeffrey; Phillips, Zoe; Holmes, Isaac; Greene, Richard E; Wallach, Andrew B; Smith, Reina; Hanley, Kathleen; Schwartz, Mark D; Zabar, Sondra.
Afiliación
  • Altshuler L; Division of General Internal Medicine and Clinical Innovation, NYU Grossman School of Medicine, New York, NY, USA.
  • Fisher H; Division of General Internal Medicine and Clinical Innovation, NYU Grossman School of Medicine, New York, NY, USA.
  • Wilhite J; Division of General Internal Medicine and Clinical Innovation, NYU Grossman School of Medicine, New York, NY, USA.
  • Phillips Z; Division of General Internal Medicine and Clinical Innovation, NYU Grossman School of Medicine, New York, NY, USA.
  • Holmes I; Adult Primary Care Clinic, NYC Health + Hospitals, New York, NY, USA.
  • Greene RE; Division of General Internal Medicine and Clinical Innovation, NYU Grossman School of Medicine, New York, NY, USA.
  • Wallach AB; Adult Primary Care Clinic, NYC Health + Hospitals, New York, NY, USA.
  • Smith R; Division of General Internal Medicine and Clinical Innovation, NYU Grossman School of Medicine, New York, NY, USA.
  • Hanley K; Adult Primary Care Clinic, NYC Health + Hospitals, New York, NY, USA.
  • Schwartz MD; Adult Primary Care Clinic, NYC Health + Hospitals, New York, NY, USA.
  • Zabar S; Division of General Internal Medicine and Clinical Innovation, NYU Grossman School of Medicine, New York, NY, USA.
J Patient Exp ; 10: 23743735231158940, 2023.
Article en En | MEDLINE | ID: mdl-36865378
The objective of this study was to compare unannounced standardized patient (USP) and patient reports of care. Patient satisfaction surveys and USP checklist results collected at an urban, public hospital were compared to identify items included in both surveys. Qualitative commentary was reviewed to better understand USP and patient satisfaction survey data. Analyses included χ2 and Mann-Whitney U test. Patients provided significantly higher ratings on 10 of the 11 items when compared to USPs. USPs may provide a more objective perspective on a clinical encounter than a real patient, reinforcing the notion that real patients skew overly positive or negative.
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Tipo de estudio: Qualitative_research Idioma: En Revista: J Patient Exp Año: 2023 Tipo del documento: Article País de afiliación: Estados Unidos Pais de publicación: Estados Unidos
Texto completo
Añadir a Mi BVS
Imprimir
XML
PubMed Links
Buscar en Google

Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Tipo de estudio: Qualitative_research Idioma: En Revista: J Patient Exp Año: 2023 Tipo del documento: Article País de afiliación: Estados Unidos Pais de publicación: Estados Unidos