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How organizational trust impacts organizational citizenship behavior: Organizational identification and employee loyalty as mediators.
Dai, Yuping; Tang, Yuk Ming; Chen, Weinian; Hou, Jie.
Afiliación
  • Dai Y; Faculty of Business, City University of Macau, Macau, Macao SAR, China.
  • Tang YM; Department of Industrial and Systems Engineering, the Hong Kong Polytechnic University, Kowloon, Hong Kong SAR, China.
  • Chen W; Faculty of Business, City University of Macau, Macau, Macao SAR, China.
  • Hou J; School of Foreign Languages, Huaibei Normal University, Huaibei, Anhui, China.
Front Psychol ; 13: 996962, 2022.
Article en En | MEDLINE | ID: mdl-36457918
Research on the influence of organizational trust (OT) on organizational citizenship behavior (OCB) of employees has been conducted for years, but the influence of internal mechanism for OT on OCB is not well studied. Based on social exchange theory and organizational identity theory, this paper explored the OT on the OCB and revealed the chain-mediating role of organizational identification (OI) and employee loyalty (EL) from both employees' cognitive and psychological perspectives. The research employed a two-wave and multi-source strategy to conduct hypothesis validation with 305 validated questionnaires of Chinese enterprises. The results of the empirical analysis show that: (1) OT has a significant effect on OCB; (2) OI plays a mediating role between OT and OCB; (3) EL plays a mediating role between OT and OCB; and (4) OI and EL have a significant chain-mediating role between OT and OCB. The results of this study have deepened the understanding of organizational trust and have important practical implications for improving organizational citizenship behavior, organizational identification, and employee loyalty.
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Tipo de estudio: Diagnostic_studies Idioma: En Revista: Front Psychol Año: 2022 Tipo del documento: Article País de afiliación: China Pais de publicación: Suiza
Texto completo
Añadir a Mi BVS
Imprimir
XML
PubMed Links
Buscar en Google

Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Tipo de estudio: Diagnostic_studies Idioma: En Revista: Front Psychol Año: 2022 Tipo del documento: Article País de afiliación: China Pais de publicación: Suiza