5S management improves the service quality in the outpatient-emergency pharmacy: from management process optimisation to staff capacity enhancement.

Huang, Wen-Jing; Zhang, Meng-Wan; Li, Bei-Yi; Wang, Xiao-Hui; Zhang, Chu-Han; Yu, Jian-Guang

Huang, Wen-Jing; Zhang, Meng-Wan; Li, Bei-Yi; Wang, Xiao-Hui; Zhang, Chu-Han; Yu, Jian-Guang.

Afiliación

Huang WJ; Department of Pharmacy, Shanghai Chest Hospital, School of Medicine, Shanghai Jiao Tong University, Shanghai, Xuhui, China.
Zhang MW; Institute of Hospital Service Management, China Hospital Development Institute, Shanghai Jiao Tong University, Shanghai, Xuhui, China.
Li BY; Department of Pharmacy, Shanghai Chest Hospital, School of Medicine, Shanghai Jiao Tong University, Shanghai, Xuhui, China.
Wang XH; Institute of Hospital Service Management, China Hospital Development Institute, Shanghai Jiao Tong University, Shanghai, Xuhui, China.
Zhang CH; Department of Pharmacy, Shanghai Chest Hospital, School of Medicine, Shanghai Jiao Tong University, Shanghai, Xuhui, China.
Yu JG; Institute of Hospital Service Management, China Hospital Development Institute, Shanghai Jiao Tong University, Shanghai, Xuhui, China.

Eur J Hosp Pharm ; 2022 Nov 24.

Article en En | MEDLINE | ID: mdl-36424124

Palabras clave

PHARMACY SERVICE, HOSPITAL; Quality of Health Care; Safety; Staff Development; TOTAL QUALITY MANAGEMENT

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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Idioma: En Revista: Eur J Hosp Pharm Año: 2022 Tipo del documento: Article País de afiliación: China Pais de publicación: Reino Unido

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