Interruptions during general practice consultations: negative impact on physicians, and patients' indifference.
Fam Pract
; 2022 Nov 21.
Article
en En
| MEDLINE
| ID: mdl-36409278
Interruptions during consultations can impact their duration, doctors and patients' satisfaction, and the quality of care provided. This study aims to evaluate the number and duration of consultation interruptions, to compare physicians and patients' perceptions of their urgency and impact, as well as the overall satisfaction with the consultation. For that, 403 face-to-face general practice consultations were analysed through anonymous questionnaires given to doctors and patients after each consultation. Physicians were more critical regarding the consultation's interruptions, being more aware of their incidence and reporting more often a negative impact. This translated into a lower satisfaction with the consultation where an interruption occurred. Therefore, interruptions seemed to increase physicians stress and dissatisfaction, which may represent a risk factor for burnout and jeopardize patient safety. On the other hand, patients seemed not to be aware of the possible impact of interruptions during consultations. They not only devalued their occurrence, showing no concern about possible impact on their security or privacy, but also their satisfaction with the consultation was not affected by them.
Texto completo:
1
Colección:
01-internacional
Base de datos:
MEDLINE
Tipo de estudio:
Observational_studies
/
Qualitative_research
/
Risk_factors_studies
Idioma:
En
Revista:
Fam Pract
Año:
2022
Tipo del documento:
Article
País de afiliación:
Portugal
Pais de publicación:
Reino Unido