Delivering remote consultations: Talking the talk.
Musculoskelet Sci Pract
; 52: 102275, 2021 04.
Article
en En
| MEDLINE
| ID: mdl-33132068
INTRODUCTION: There is an increasing affinity for remote health consultations (including telephone and virtual platforms), enabling new models of accessing services to evolve. Whilst many key skills are transferable from traditional to remote consultations, there is even greater emphasis on verbal communication skills during these interactions. PURPOSE: This masterclass considers the communication skills required for delivering remote health care consultations, in particular focussing on: 12 interactional features in an opening sequence of a remote call; active listening; how to offer advice using the Ask-Offer-Ask framework; and subtleties in phrasing and prosody when closing a call that may indicate a level of satisfaction (or otherwise). IMPLICATIONS: In planning for digitally-enabled services to become mainstream, the differences in communication between remote and face-to-face consultations must be recognised and embraced.
Palabras clave
Texto completo:
1
Colección:
01-internacional
Base de datos:
MEDLINE
Asunto principal:
Consulta Remota
Límite:
Humans
Idioma:
En
Revista:
Musculoskelet Sci Pract
Año:
2021
Tipo del documento:
Article
Pais de publicación:
Países Bajos