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Impact of improved primary care on patient satisfaction: Results of a pilot study in the University of the Philippines.
De Mesa, Regine Ynez H; Galingana, Cara Lois T; Marfori, Jose Rafael A; Rey, Mia P; Sundiang, Nannette B; Celeste, Jayson T; Dans, Leonila F; Dans, Antonio Miguel L; Catabui, Jesusa T.
Afiliación
  • De Mesa RYH; Philippine Primary Care Studies, UP Health Service, University of the Philippines Diliman, Quezon City, Philippines.
  • Galingana CLT; Philippine Primary Care Studies, UP Health Service, University of the Philippines Diliman, Quezon City, Philippines.
  • Marfori JRA; Philippine Primary Care Studies, UP Health Service, University of the Philippines Diliman, Quezon City, Philippines.
  • Rey MP; Department of Accounting and Finance, Cesar E.A. Virata School of Business, University of the Philippines Diliman, Quezon City, Philippines.
  • Sundiang NB; Philippine Primary Care Studies, UP Health Service, University of the Philippines Diliman, Quezon City, Philippines.
  • Celeste JT; Philippine Primary Care Studies, UP Health Service, University of the Philippines Diliman, Quezon City, Philippines.
  • Dans LF; Department of Pediatrics, College of Medicine, University of the Philippines Manila, Manila, Philippines.
  • Dans AML; Department of Internal Medicine, College of Medicine, University of the Philippines Manila, Manila, Philippines.
  • Catabui JT; University of the Philippines Diliman, Quezon City, Philippines.
Int J Health Plann Manage ; 34(4): e1651-e1660, 2019 Oct.
Article en En | MEDLINE | ID: mdl-31359486
Primary care is generally perceived by the public as an inefficient, low-quality source of health care in the Philippines. Taking a toll on local health policies, the repercussions of these views warrant a more holistic approach in understanding patient experience. This paper evaluates the impact of strengthening primary care services on patient satisfaction at the University of the Philippines Health Service (UPHS). A prevalidated 16-item, 5-scale questionnaire was distributed to 200 eligible patients at the start of the study in 2016 and then again in 2017. A significant increase of highly satisfied patients in 13 of 16 questionnaire items was recorded after primary care services in the facility were strengthened. The highest satisfaction scores were reported for overall wait times, coordination of care, and health advice. Our findings suggest that improvements in primary care services through digitalizing health records, financing laboratory and pharmaceutical services, and retraining staff accounts for significant improvements in patient satisfaction. This ultimately bears potential for better clinical outcomes in form of patient retention and long-term care.
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Atención Primaria de Salud / Satisfacción del Paciente / Mejoramiento de la Calidad Aspecto: Equity_inequality Límite: Adult / Female / Humans / Male País/Región como asunto: Asia Idioma: En Revista: Int J Health Plann Manage Asunto de la revista: PESQUISA EM SERVICOS DE SAUDE / SERVICOS DE SAUDE Año: 2019 Tipo del documento: Article País de afiliación: Filipinas Pais de publicación: Reino Unido
Texto completo
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Atención Primaria de Salud / Satisfacción del Paciente / Mejoramiento de la Calidad Aspecto: Equity_inequality Límite: Adult / Female / Humans / Male País/Región como asunto: Asia Idioma: En Revista: Int J Health Plann Manage Asunto de la revista: PESQUISA EM SERVICOS DE SAUDE / SERVICOS DE SAUDE Año: 2019 Tipo del documento: Article País de afiliación: Filipinas Pais de publicación: Reino Unido