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How good are doctors at introducing themselves? #hellomynameis.
Gillen, Peter; Sharifuddin, Sue Faye; O'Sullivan, Muireann; Gordon, Alison; Doherty, Eva M.
Afiliación
  • Gillen P; Department of Surgery, Professorial Unit, Our Lady of Lourdes Hospital, Drogheda, Ireland.
  • Sharifuddin SF; Department of Surgery, Professorial Unit, Our Lady of Lourdes Hospital, Drogheda, Ireland.
  • O'Sullivan M; Department of Surgery, Professorial Unit, Our Lady of Lourdes Hospital, Drogheda, Ireland.
  • Gordon A; Department of Surgery, Professorial Unit, Our Lady of Lourdes Hospital, Drogheda, Ireland.
  • Doherty EM; National Surgical Training Centre, Royal College of Surgeons in Ireland, Dublin, Ireland.
Postgrad Med J ; 94(1110): 204-206, 2018 Apr.
Article en En | MEDLINE | ID: mdl-29332000
BACKGROUND: This explorative study was triggered by the '#hellomynameis' campaign initiated by Dr Kate Granger in the UK. Our objectives were twofold: first, to measure rates of introduction in an Irish hospital setting by both consultant and non-consultant hospital doctors. Second to establish whether such practices were associated with patient perceptions of the doctor/patient interaction. METHOD: A patient 'exit' survey was undertaken following doctor-patient consultations in both acute (surgical and medical assessment units) and elective settings (outpatient clinics). The survey was carried out over a 5-month period by three trained clinical observers. RESULTS: A total of 353 patients were surveyed. There were 253 outpatients and 100 inpatients surveyed. There were 121 outpatients (47.8%) who attended a surgeon, 73 were medical (28.8%), while 59 (23.3%) were divided between obstetrics, gynaecology and ophthalmology. One hundred acute presentations were surveyed: 52% in the emergency department, 20% to the acute medical assessment unit, 21% attended the acute surgical assessment unit and 7% attended other specialties/departments. CONCLUSION: According to the returned forms, 79% of doctors (n=279) introduced themselves to patients. Eleven per cent (39) of doctors did not introduce themselves, and 8.5% of patients (30) were unsure whether the doctor had introduced themselves. Five patients left their response blank.Consultants were significantly more likely (P=0.02) to introduce themselves or shake hands than non-consultant hospital doctors. Gender had no bearing (P=0.43) on introductions or handshakes regardless of grade of doctor.Three hundred and seventeen patients (89.7%) felt that an introduction had made a positive difference to their healthcare visit. Thirty patients (8.5%) felt it did not make a difference and 8 patients (2.2%) were unsure or failed to answer.This study has highlighted the importance of introductions to patients. Definite evidence of an introduction was documented in 79% of patients with 14.5% either not receiving or could not recall whether an introduction had been made on repeat visits. 6.5% stated that they did not receive an introduction.
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Médicos / Derivación y Consulta / Conducta Social / Pautas de la Práctica en Medicina / Comunicación / Consultores / Nombres Tipo de estudio: Prognostic_studies Aspecto: Determinantes_sociais_saude Límite: Adolescent / Adult / Female / Humans / Male / Middle aged Idioma: En Revista: Postgrad Med J Año: 2018 Tipo del documento: Article País de afiliación: Irlanda Pais de publicación: Reino Unido

Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Médicos / Derivación y Consulta / Conducta Social / Pautas de la Práctica en Medicina / Comunicación / Consultores / Nombres Tipo de estudio: Prognostic_studies Aspecto: Determinantes_sociais_saude Límite: Adolescent / Adult / Female / Humans / Male / Middle aged Idioma: En Revista: Postgrad Med J Año: 2018 Tipo del documento: Article País de afiliación: Irlanda Pais de publicación: Reino Unido