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Listening to Improve: Transforming Patient Relations Measurement and Reporting in Ontario.
Sullivan-Taylor, Patricia; Frohlich, Rachel; Singh, Anita; Greenberg, Anna.
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  • Sullivan-Taylor P; Strategic Advisor at Health Quality Ontario, where she directed the strategy, design and implementation of projects related to governance, patient relations, performance measurement and reporting. She is currently Executive Lead, Policy and Partner Engagement at Accreditation Canada.
  • Frohlich R; Project coordinator, Performance Measurement at Health Quality Ontario. She supports environmental scanning, project logistics and engagement for patient relations and patient experience projects.
  • Singh A; Measurement specialist, Health System Performance at Health Quality Ontario. Anita supports patient relations and patient safety measurement selection, implementation and reporting.
  • Greenberg A; Vice president, Health System Performance at Health Quality Ontario. Anna is responsible for designing and implementing a comprehensive strategy to improve performance monitoring and reporting in Ontario.
Healthc Q ; 20(1): 57-61, 2017.
Article en En | MEDLINE | ID: mdl-28550702
Effective patient relations are important to improve patient experience and deliver better care. Policy and legislative changes in Ontario have increased accountabilities for patient relations and expanded Health Quality Ontario (HQO)'s mandate. In response, HQO collaborated with patients, health sector organizations, associations and the Ministry of Health and Long-Term Care to co-design a patient relations measurement and reporting approach. Informed by an environmental scan, broad consultations, a multi-sector survey and a provincial advisory group, the approach includes standardized patient relations indicators to support measurement and public reporting across the hospital, home and long-term care sectors. Pilot testing with 29 sites across three sectors will inform province-wide implementation.
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Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Relaciones Profesional-Paciente / Satisfacción del Paciente / Mejoramiento de la Calidad Tipo de estudio: Prognostic_studies Límite: Humans País/Región como asunto: America do norte Idioma: En Revista: Healthc Q Asunto de la revista: HOSPITAIS / SERVICOS DE SAUDE Año: 2017 Tipo del documento: Article Pais de publicación: Canadá
Buscar en Google
Añadir a Mi BVS
Imprimir
XML
PubMed Links

Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Relaciones Profesional-Paciente / Satisfacción del Paciente / Mejoramiento de la Calidad Tipo de estudio: Prognostic_studies Límite: Humans País/Región como asunto: America do norte Idioma: En Revista: Healthc Q Asunto de la revista: HOSPITAIS / SERVICOS DE SAUDE Año: 2017 Tipo del documento: Article Pais de publicación: Canadá