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Physician Courtesy and Patient Satisfaction in a Pediatric Plastic and Oral Surgery Department.
Daniels, Kimberly M; Yorlets, Rachel R; Flath-Sporn, Susan J; Labow, Brian I; Heald, Ronald R; Taghinia, Amir H.
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  • Daniels KM; Kimberly M. Daniels, research data manager, Boston Children's Hospital, Massachusetts; Rachel R. Yorlets, clinical research specialist II, Boston Children's Hospital; Susan J. Flath-Sporn, senior quality improvement consultant, Boston Children's Hospital; Brian I. Labow, MD, associate professor of surgery, Harvard Medical School, Boston, Massachusetts, and director, Adolescent Breast Clinic, Plastic and Oral Surgery Department, Boston Children's Hospital; Ronald R. Heald, executive director, Bos
J Healthc Manag ; 62(3): 211-219, 2017.
Article en En | MEDLINE | ID: mdl-28471859
EXECUTIVE SUMMARY: Hospitals in the United States have started collecting information related to the patient experience with the objective of improving overall patient satisfaction. Between 2012 and 2015, the authors collected data from 2,875 patient satisfaction surveys. The purpose of this study was to analyze the effects of several variables-wait time, physician courtesy, administrative staff courtesy, patients' opportunity to ask questions, and patients' understanding of the answers-on a patient satisfaction score. A linear regression model was used to analyze the effects of these variables on patient satisfaction. All variables but one were significantly associated with patient satisfaction in the multivariable model. Healthcare provider courtesy was the strongest predictor of patient satisfaction; a score of "excellent" was associated with a 2.63-point (95% confidence interval [2.36, 2.90]) increase on a 5-point scale for patient satisfaction compared with a courtesy score of "poor." These findings suggest that patients had a positive experience when physicians and staff members were courteous.
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Cirugía Bucal / Cirugía Plástica / Satisfacción del Paciente Tipo de estudio: Prognostic_studies Límite: Child / Humans País/Región como asunto: America do norte Idioma: En Revista: J Healthc Manag Asunto de la revista: HOSPITAIS / SERVICOS DE SAUDE Año: 2017 Tipo del documento: Article Pais de publicación: Estados Unidos
Texto completo
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XML
PubMed Links
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Cirugía Bucal / Cirugía Plástica / Satisfacción del Paciente Tipo de estudio: Prognostic_studies Límite: Child / Humans País/Región como asunto: America do norte Idioma: En Revista: J Healthc Manag Asunto de la revista: HOSPITAIS / SERVICOS DE SAUDE Año: 2017 Tipo del documento: Article Pais de publicación: Estados Unidos