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Measuring and benchmarking the quality of two different organizational ways in delivering infant vaccination.
Maurici, M; Paulon, L; Carlino, C; Campolongo, A; Catapano, R; Sgricia, S; Franco, E; Bagnato, B; Benigni, M; D'Anna, C; Di Marzio, L; Ferrante, M; Fraioli, A; Giordani, A; Laudati, F; Mangia, M L; Marchetti, C; Meleleo, C; Papa, R; Perrelli, F; Pozzato, S; Rabbiosi, S; Rossi, S; Seminara, L; Serino, L; Sinopoli, M T; Sorbara, D.
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  • Maurici M; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;; Department of Biomedicine and Prevention, Laboratory SOS-NHS, University of Rome Tor Vergata, Italy;
  • Paulon L; Department of Biomedicine and Prevention, Laboratory SOS-NHS, University of Rome Tor Vergata, Italy;
  • Carlino C; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Campolongo A; Service of Medical Statistics and Information Technology, Fatebenefratelli Foundation for Health Research and Education, AFaR Division, Rome, Italy;
  • Catapano R; Local Health Units (ASL) RMH, Lazio region, Italy;
  • Sgricia S; Local Health Units (ASL) RMF, Lazio region, Italy.
  • Franco E; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Bagnato B; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Benigni M; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • D'Anna C; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Di Marzio L; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Ferrante M; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Fraioli A; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Giordani A; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Laudati F; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Mangia ML; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Marchetti C; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Meleleo C; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Papa R; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Perrelli F; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Pozzato S; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Rabbiosi S; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Rossi S; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Seminara L; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Serino L; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Sinopoli MT; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
  • Sorbara D; Department of Biomedicine and Prevention, Specialization School in Hygiene and Preventive Medicine, University of Rome Tor Vergata, Italy;
J Prev Med Hyg ; 57(2): E75-80, 2016.
Article en En | MEDLINE | ID: mdl-27582632
The aim of this study was the quality of service evaluation of two different organizational ways in delivering infant vaccination according to a Regional Vaccination Plan. Eleven vaccination centres were selected in two Local Health Units (ASLs) belonging to the Regional Health Service of the Lazio Region, Italy. The services offering paediatric vaccinations for children under three years of age, delivered without an appointment (VACP) or with the need for an appointment (VACL), were investigated. The quality aspects under evaluation were communicational efficiency, organisational efficiency and comfort. Subjective data were collected from different stakeholders and involve the elicitation of best and worst feasible performance conditions for the ASLs when delivering VACP/VACL services. Objective data consists in the observation of current performances of the selected vaccination centres. Quality scorecards were obtained from the combination of all data. Benchmarking between VACP and VACL, i.e., two different organisational ways in delivering infant vaccination, can be performed as a result of the probabilistic meaning of the evaluated scores. An expert of vaccination services, i.e., a virtual combination of patients, doctors and nurses, claims the quality of service delivery of the ASLs under investigation with probability 78.03% and 69.67% for VACP and VACL, respectively. In other words, for short, the quality scores of the ASLs were 78.03% for VACP and 69.67% for VACL. Furthermore our results show how to practically improve the current service delivery. The QuaVaTAR approach can result in improvements of the quality of the ASLs for the two different ways of delivering paediatric vaccinations in a simple and intuitive way.
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Vacunación / Programas de Inmunización / Benchmarking Límite: Child, preschool / Humans / Infant País/Región como asunto: Europa Idioma: En Revista: J Prev Med Hyg Asunto de la revista: SAUDE PUBLICA Año: 2016 Tipo del documento: Article Pais de publicación: Italia
Texto completo
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Vacunación / Programas de Inmunización / Benchmarking Límite: Child, preschool / Humans / Infant País/Región como asunto: Europa Idioma: En Revista: J Prev Med Hyg Asunto de la revista: SAUDE PUBLICA Año: 2016 Tipo del documento: Article Pais de publicación: Italia