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Monitoring quality standards in the provision of non-prescription medicines from Australian Community Pharmacies: results of a national programme.
Benrimoj, S I; Werner, Joel B; Raffaele, Catherine; Roberts, Alison S; Costa, Filipa A.
Afiliación
  • Benrimoj SI; Quality Care Pharmacy Support Centre, University of Sydney, New South Wales 2006, Australia. benrimojc@usyd.edu.au
Qual Saf Health Care ; 16(5): 354-8, 2007 Oct.
Article en En | MEDLINE | ID: mdl-17913776
INTRODUCTION: Standards of practice have been developed by the pharmacy profession to address the provision of non-prescription medicines, using a consumer-focused and risk management approach. The application of these standards in Australian community pharmacies has been monitored since 2002 by the Quality Care Pharmacy Support Centre (QCPSC). METHODS: Between September 2002 and September 2005, 7785 standards maintenance assessment visits were conducted in 4282 pharmacies, using pseudo-patient methodology. 1909 were symptom-based requests (SBRs) and 5876 were direct product-based requests (DPRs), of which 2864 were for pharmacist-only medicines (POMs) and 3012 were for pharmacy medicines (PMs). 2756 pharmacies received two visits, and 747 received three visits. A pharmacy's performance was scored out of 10 at each visit (scores 0-3: "unsatisfactory"; 4-6: "satisfactory"; and 7-10: "excellent"). RESULTS: There was wide variation in performance at baseline, with 1453 (34%) of pharmacies scoring
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Farmacias / Evaluación de Procesos, Atención de Salud / Adhesión a Directriz / Indicadores de Calidad de la Atención de Salud / Medicamentos sin Prescripción Tipo de estudio: Guideline Límite: Humans País/Región como asunto: Oceania Idioma: En Revista: Qual Saf Health Care Asunto de la revista: PESQUISA EM SERVICOS DE SAUDE / SERVICOS DE SAUDE Año: 2007 Tipo del documento: Article País de afiliación: Australia Pais de publicación: Reino Unido
Texto completo
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Texto completo: 1 Colección: 01-internacional Base de datos: MEDLINE Asunto principal: Farmacias / Evaluación de Procesos, Atención de Salud / Adhesión a Directriz / Indicadores de Calidad de la Atención de Salud / Medicamentos sin Prescripción Tipo de estudio: Guideline Límite: Humans País/Región como asunto: Oceania Idioma: En Revista: Qual Saf Health Care Asunto de la revista: PESQUISA EM SERVICOS DE SAUDE / SERVICOS DE SAUDE Año: 2007 Tipo del documento: Article País de afiliación: Australia Pais de publicación: Reino Unido