RESUMO
Medication dispensing performed without the necessary information on proper use can result in harmful effects to the individual, and therefore providing this service with quality for the users is necessary to promote the rational use of medication; however, in a developing country this activity is performed largely by unqualified people and in an inappropriate way. This study aims to develop and validate a study instrument that measures the knowledge of medication dispensing for the professionals involved in this practice (pharmacist, pharmacy technician in the pharmacy, and clerk/assistant). The study has methodological design and is characterized by the development and validation of an instrument to measure the knowledge of dispensation. A questionnaire denominated CDM-51 was elaborated and divided in two parts: the first collects the socio-demographic characteristics of the participants, and the second has 51 questions to assess the knowledge construct regarding dispensation. The validity of content was realized through the evaluation by seven experts regarding the relevance and clarity of the items. A pretest and main validation study with 30 and 79 pharmacy professionals respectively, from the city of Ribeirão Preto in the Brazilian state of São Paulo were carried out, and questions presented to the respondents were corrected. The analysis of the internal consistency of the KR-20 (Kuder-Richardson) was 0.837, and validity construct evidence was found (p value: 0.001) that participants with formal education have greater knowledge of medication dispensing. This work contributes to increasing the quality of services provided by dispensing pharmacies and points out the importance of training for formal education to perform this service, thus promoting the rational use of medication.
Assuntos
Atitude do Pessoal de Saúde , Conhecimentos, Atitudes e Prática em Saúde , Farmacêuticos/normas , Técnicos em Farmácia/normas , Qualidade da Assistência à Saúde/normas , Adulto , Feminino , Humanos , Masculino , Assistência ao Paciente , Inquéritos e QuestionáriosRESUMO
PURPOSE: The creation of a clinical support role for a pharmacy technician within a primary care resource center is described. SUMMARY: In the Primary Care Resource Center (PCRC) Project, hospital-based care transition coordination hubs staffed by nurses and pharmacist teams were created in 6 independent community hospitals. At the largest site, patient volume for targeted diseases challenged the ability of the PCRC pharmacist to provide expected elements of care to targeted patients. Creation of a new pharmacy technician clinical support role was implemented as a cost-effective option to increase the pharmacist's efficiency. The pharmacist's work processes were reviewed and technical functions identified that could be assigned to a specially trained pharmacy technician under the direction of the PCRC pharmacist. Daily tasks performed by the pharmacy technician included maintenance of the patient roster and pending discharges, retrieval and documentation of pertinent laboratory and diagnostic test information from the patient's medical record, assembly of patient medication education materials, and identification of discrepancies between disparate systems' medication records. In the 6 months after establishing the PCRC pharmacy technician role, the pharmacist's completion of comprehensive medication reviews (CMRs) for target patients increased by 40.5% (p = 0.0223), driven largely by a 42.4% (p < 0.0001) decrease in the time to complete each chart review. CONCLUSION: The addition of a pharmacy technician to augment pharmacist care in a PCRC team extended the reach of the pharmacist and allowed more time for the pharmacist to engage patients. Technician support enabled the pharmacist to complete more CMRs and reduced the time required for chart reviews.
Assuntos
Recursos em Saúde , Farmacêuticos , Serviço de Farmácia Hospitalar/métodos , Técnicos em Farmácia , Atenção Primária à Saúde/métodos , Papel Profissional , Recursos em Saúde/normas , Hospitais Comunitários/métodos , Hospitais Comunitários/normas , Humanos , Transferência de Pacientes/métodos , Transferência de Pacientes/normas , Farmacêuticos/normas , Serviço de Farmácia Hospitalar/normas , Técnicos em Farmácia/normas , Atenção Primária à Saúde/normasRESUMO
Partindo do pressuposto de que a farmácia ocupa um lugar privilegiado no sistema de saúde, com base em pesquisa realizada entrevistando balconistas de farmácia em Recife, foi constatada uma série de práticas que certamente contribuem fortemente para o uso inadequado dos medicamentos, destacando-se as comissões sobre as vendas pagas aos balconistas, os produtos "bonificados" e a intensa atividade prescritora dos vendedores. Entre os produtos mais prescritos por esses profissionais ocuparam lugar privilegiado as vitaminas, os hepatoprotetores e os antibióticos. Alguns determinantes e conseqüências resultantes do uso irracional dessas categorias terapêuticas são examinados sob a óptica dos eventuais fundamentos farmacológicos a eles relacionados.