RESUMO
ABSTRACT Objective: To determine the effect of the quality of dental health services based on dimensions of empathy and responsiveness to patient satisfaction in urban and rural areas in Bone District, Indonesia. Material and Methods: This survey used an analytical observational method with a pilot pathfinder survey design. The total of participants included in this survey was 442, with 223 in the urban area and 219 in the rural area. This survey was held on 25 February - 1 March 2019. The Mann-Whitney test was applied, adopting a significance level of 5%. Results: Empathy and responsive dimensions in urban (3.58 ± 0.94 and 3.50 ± 0.94) and rural (3.43 ± 0.99 and 3.63 ± 0.86) areas were in the moderate category. The administration staff was able to complete administrative procedures, and the Dental assistant responded promptly to the patient's request and needs. Conclusion: The quality of empathy and responsiveness dimensions in dental treatment fall in the moderate category for urban and rural areas; this means that empathy and responsiveness dimensions in dental service in hospital/public health need to be improved.
Assuntos
Humanos , Masculino , Feminino , Adolescente , Adulto , Pessoa de Meia-Idade , Idoso , Satisfação Pessoal , Qualidade da Assistência à Saúde , Satisfação do Paciente , Assistentes de Odontologia/estatística & dados numéricos , Necessidades e Demandas de Serviços de Saúde/estatística & dados numéricos , Zona Rural , Inquéritos e Questionários , Estatísticas não Paramétricas , Área Urbana , Serviços de Saúde Bucal , Empatia , Indonésia/epidemiologiaRESUMO
AIM: This study aims to investigate the reliability of examinations performed by teachers and by a dental assistant in detection of cavitated surfaces. METHODS: A sample of 168 students, aged 5-14 years, attending a public school in Duque de Caxias, Rio de Janeiro, was examined by persons with three different training backgrounds: a dentist, a dental assistant, and schoolteachers. Examinations were performed in the school with the aid of a tongue blade under natural light. Kappa statistics were estimated to assess agreement between the observers. Sensitivity, specificity, and positive and negative predictive value tests helped validate observations performed by the group of laypersons. RESULTS: The findings suggest satisfactory agreement with the dentist, with kappa values of 0.730 and 0.781 for the teachers and the dental assistant, respectively. The absence of cavities was easily detected (specificity = 96%). More caution is required in positive results indicated by the teachers or the dental assistant because these were not always confirmed subsequently (sensitivity = 76%) by the dentist. CONCLUSION: The aid of untrained personnel in dental epidemiology was shown to be a valid alternative for a signposting role.
Assuntos
Assistentes de Odontologia/estatística & dados numéricos , Cárie Dentária/diagnóstico , Cárie Dentária/epidemiologia , Docentes/estatística & dados numéricos , Serviços de Odontologia Escolar , Adolescente , Criança , Pré-Escolar , Odontólogos , Métodos Epidemiológicos , Reações Falso-Negativas , Reações Falso-Positivas , Feminino , Humanos , Masculino , Programas de Rastreamento/métodos , Variações Dependentes do Observador , Reprodutibilidade dos Testes , Sensibilidade e Especificidade , Ensino , Recursos HumanosRESUMO
Este estudio de carácter descriptivo, se realizó acerca del desempeño de auxiliares de odontología certificadas por la Universidad del Valle, en los años 1991, 1992 y 1993 de las categorias auxiliar de consultorio dental y auxiliar de higiene oral. Constituyeron la muestra cincuenta y dos auxiliares de un total de noventa egresadas. Para el análisis de la información, se tomó en cuenta, el concepto emitido sobre estas auxiliares por los odontólogos y directivos de las entidades públicas y privadas ubicadas en Cali. Se aplicaron dos instrumentos, uno fue autodiligenciado por los odontólogos y el otro se aplicó a directivos mediante una entrevista personal. Los resultados muestran que el concepto sobre conocimientos, destrezas y calidad humana de las auxiliares en la mayoria de los casos fué favorable. Estos resultados permitirán proponer cambios en los programas vigentes de auxiliares de la Escuela de Odontología y para programar cursos de educación permanente.
This descriptive study is about the achievement of the dental auxiliaries who graduated from the University of Valley of Cali. These dental assistants studied to be either auxiliaries in dental clinics and auxiliaries of oral hygiene in 1991, 1992 and 119. The sample consisted of the information about 52 dental assistants. To analyze the data, two facts were taken into account: the regard expressed by the dentists about their assistants and the regard expressed by the administrators on the same assistants. These assistants, the dentist and the administrators work in public institutions and private dental clinics in Cali. Two kinds of instruments were used to get the information. These first one consisted of a written questionnaire which was filled out by the dentists and the second was an oral questionnaire answered by the administrators. The results showed favorable approbation which involved good knowledge, skills and human quality. The results will help to propose changes to improve the present programs for dental assistants. Moreover, they will contribute in the design of new courses for the current and continous training.
Assuntos
Assistentes de Odontologia/estatística & dados numéricos , Auxiliares de Odontologia/estatística & dados numéricos , Avaliação de Recursos Humanos em Saúde , Higienistas Dentários/estatística & dados numéricos , Análise e Desempenho de TarefasAssuntos
Odontologia em Saúde Pública , Atenção à Saúde , Assistentes de Odontologia/educação , Assistentes de Odontologia/estatística & dados numéricos , Auxiliares de Odontologia/educação , Auxiliares de Odontologia/estatística & dados numéricos , Assistência Odontológica , Educação em Saúde Bucal , Humanos , Fatores SocioeconômicosRESUMO
A program for training dental nurses in Suriname is described. The objective of the program is to alleviate the serious manpower shortage in a country with 16 dentists for a population of 400,000. The program is compared with others in the world to demonstrate unique characteristics. This program is one more indicator of the growing trend in developing countries toward using the dental nurse model for alleviating the high rate of oral diseases found in children and young adults.