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1.
BMC Health Serv Res ; 24(1): 939, 2024 Aug 16.
Artigo em Inglês | MEDLINE | ID: mdl-39152425

RESUMO

We conducted a cross-sectional study of hypertension care in public and private services, analyzing gender, color, and socioeconomic status. Using data from the 2013 (n = 60,202) and 2019 (n = 90,846) national health surveys, hypertension prevalence increased from 21.4 to 23.9%. Quality of care declined from 41.7 to 35.4%, particularly in public services, disproportionately affecting low-income Black women. Poisson regression estimated prevalence ratios (PRs), with the lowest adjusted PR for high-quality care among low-income Black women. These findings highlight persistent health inequalities and the urgent need for intersectoral policies to promote health equity.


Assuntos
Hipertensão , Qualidade da Assistência à Saúde , Humanos , Brasil , Hipertensão/terapia , Hipertensão/etnologia , Hipertensão/epidemiologia , Feminino , Estudos Transversais , Masculino , Pessoa de Meia-Idade , Adulto , Qualidade da Assistência à Saúde/estatística & dados numéricos , Fatores Socioeconômicos , Fatores Sexuais , Inquéritos Epidemiológicos , Setor Privado , Disparidades em Assistência à Saúde/estatística & dados numéricos , Disparidades em Assistência à Saúde/etnologia , Idoso , Setor Público , Grupos Raciais/estatística & dados numéricos , Prevalência , Adulto Jovem , Adolescente
2.
Enferm. actual Costa Rica (Online) ; (46): 58440, Jan.-Jun. 2024. tab
Artigo em Português | LILACS, BDENF - Enfermagem, SaludCR | ID: biblio-1550243

RESUMO

Resumo Introdução: A Cultura de Segurança do Paciente é considerada um importante componente estrutural dos serviços, que favorece a implantação de práticas seguras e a diminuição da ocorrência de eventos adversos. Objetivo: Identificar os fatores associados à cultura de segurança do paciente nas unidades de terapia intensiva adulto em hospitais de grande porte da região Sudeste do Brasil. Método: Estudo transversal do tipo survey e multicêntrico. Participaram 168 profissionais de saúde de quatro unidades (A, B, C e D) de terapia intensiva adulto. Foi utilizado o questionário "Hospital Survey on Patient Safety Culture". Considerou-se como variável dependente o nível de cultura de segurança do paciente e variáveis independentes aspectos sociodemográficos e laborais. Foram usadas estatísticas descritivas e para a análise dos fatores associados foi elaborado um modelo de regressão logística múltipla. Resultados: Identificou-se associação entre tipo de hospital com onze dimensões da cultura de segurança, quanto à função a categoria profissional médico, técnico de enfermagem e enfermeiro foram relacionadas com três dimensões; o gênero com duas dimensões e tempo de atuação no setor com uma dimensão. Conclusão: Evidenciou-se que o tipo de hospital, categoria profissional, tempo de atuação no setor e gênero foram associados às dimensões de cultura de segurança do paciente.


Resumen Introducción: La cultura de seguridad del paciente se considera un componente estructural importante de los servicios, que favorece la aplicación de prácticas seguras y la reducción de la aparición de acontecimientos adversos. Objetivo: Identificar los factores asociados a la cultura de seguridad del paciente en unidades de terapia intensiva adulto en hospitales de la región Sudeste del Brasil. Metodología: Estudio transversal de tipo encuesta y multicéntrico. Participaron 168 profesionales de salud de cuatro unidades (A, B, C y D) de terapia intensiva adulto. Se utilizó el cuestionario "Hospital Survey on Patient Safety Culture". Se consideró como variable dependiente el nivel de cultura de seguridad del paciente y variables independientes los aspectos sociodemográficos y laborales. Fueron usadas estadísticas descriptivas y, para analizar los factores asociados, fue elaborado un modelo de regresión logística múltiple. Resultados: Se identificó asociación entre tipo de hospital con once dimensiones de cultura de seguridad del paciente. En relación a la función, personal médico, técnicos de enfermería y personal de enfermería fueron asociados con tres dimensiones, el género con dos dimensiones y tiempo de actuación con una dimensión en el modelo de regresión. Conclusión: Se evidenció que el tipo de hospital, función, tiempo de actuación en el sector y género fueron asociados a las dimensiones de la cultura de seguridad del paciente.


Abstract Introduction: Patient safety culture is considered an important structural component of the services, which promotes the implementation of safe practices and the reduction of adverse events. Objective: To identify the factors associated with patient safety culture in adult intensive care units in large hospitals in Belo Horizonte. Method: Cross-sectional survey and multicenter study. A total of 168 health professionals from four units (A, B, C and D) of adult intensive care participated. The questionnaire "Hospital Survey on Patient Safety Culture" was used. The patient's level of safety culture was considered as a dependent variable, and sociodemographic and labor aspects were the independent variables. Descriptive statistics were used and a multiple logistic regression model was developed to analyze the associated factors. Results: An association was identified between the type of hospital and eleven dimensions of the safety culture. In terms of function, the doctors, nursing technicians, and nurse were related to three dimensions; gender with two dimensions, and time working in the sector with one dimension. Conclusion: It was evidenced that the type of hospital, function, time working in the sector, and gender were associated with the dimensions of patient safety culture.


Assuntos
Humanos , Masculino , Feminino , Segurança do Paciente , Unidades de Terapia Intensiva , Brasil , Indicadores de Qualidade em Assistência à Saúde/normas
3.
Estima (Online) ; 22: e1437, JAN - DEZ 2024. tab
Artigo em Inglês, Português | LILACS | ID: biblio-1556072

RESUMO

Objetivo: descrever fatores identificados pelos enfermeiros como desafios e potências no cuidado de enfermagem à pessoa com ferida na Atenção Primária à Saúde. Método: estudo exploratório, descritivo, de abordagem qualitativa, realizado de setembro a novembro de 2022, no Distrito Sanitário Centro de Florianópolis. Utilizou-se para a coleta de dados um questionário on-line, cujos resultados foram analisados com base na análise temática do conteúdo de Bardin. Resultados: o estudo contou com a participação de 29 enfermeiros, dos quais28 (97%) relataram enfrentar desafios, assim como identificaram potências no cotidiano de cuidado à pessoa com ferida. Com base na análise dos dados, emergiram três categorias: "Categoria 1 ­ Desafios e potências relacionadas ao processo de trabalho do enfermeiro"; "Categoria 2 ­ Desafios e potências relacionadas à pessoa com ferida"; e "Categoria 3 ­ Desafios e potências relacionados à infraestrutura e recursos tecnológicos e materiais disponíveis". Conclusão: Os fatores destacados pelos enfermeiros como potências e desafios estão relacionados ao trabalho do enfermeiro, ao indivíduo com ferida e à infraestrutura e recursos tecnológicos e materiais disponíveis. Conhecer esses fatores pode suscitar a implementação de ferramentas para superação dos desafios e promoção das potências, visando fomentar a qualidade dessa prática. (AU)


Objective: We aim to describe factors identified by nurses as challenges and strengths in nursing care for people with wounds in primary health care.Method: This is an exploratory, descriptive, qualitative study conducted from September to November 2022, in the Health District Center of the city of Florianópolis, state of Santa Catarina, Brazil. We used an online questionnaire for data collection, and the results were analyzed based on thematic content analysis according to Bardin. Results: A total of 29 nurses were included in the sample, of which 28 (97%) reported facing challenges as well as identifying strengths in the daily care of individuals with wounds. Based on data analysis, three categories emerged: "Category 1 ­ Challenges and strengths related to the nurse's work process"; "Category 2 ­ Challenges and strengths related to the individual with a wound"; and "Category 3 ­ Challenges and strengths related to available infrastructure, technological resources, and materials."Conclusions: The factors highlighted by nurses as strengths and challenges are related to nursing work focused on the person with a wound and to the available infrastructure, technological resources, and materials. Knowledge of these factors can lead to the implementation of tools to overcome challenges and promote strengths, with the aim of improving the quality of this practice. (AU)


Objetivo: Pretendemos describir los factores identificados por las enfermeras como desafíos y fortalezas en la atención de enfermería para personas con heridas en la atención primaria de salud.Método: Se trata de un estudio exploratorio, descriptivo y cualitativo realizado de septiembre a noviembre de 2022, en el Distrito de Salud Centro de la ciudad de Florianópolis, estado de Santa Catarina, Brasil. Utilizamos un cuestionario en línea para la recopilación de datos, y los resultados fueron analizados según el análisis de contenido temático de Bardin. Resultados: Un total de 29 enfermeras fueron incluidas en la muestra, de las cuales 28 (97%) informaron enfrentar desafíos y también identificar fortalezas en la atención diaria de individuos con heridas. Basándonos en el análisis de datos, surgieron tres categorías: "Categoría 1 ­ Desafíos y fortalezas relacionados con el proceso de trabajo de la enfermera"; "Categoría 2 ­ Desafíos y fortalezas relacionados con el individuo con una herida"; y "Categoría 3 ­ Desafíos y fortalezas relacionados con la infraestructura disponible, recursos tecnológicos y materiales".Conclusiones: Los factores destacados por las enfermeras como fortalezas y desafíos están relacionados con el trabajo de enfermería centrado en la persona con una herida y con la infraestructura disponible, recursos tecnológicos y materiales. El conocimiento de estos factores puede llevar a la implementación de herramientas para superar desafíos y promover fortalezas, con el objetivo de mejorar la calidad de esta práctica. (AU)


Assuntos
Humanos , Masculino , Feminino , Ferimentos e Lesões/enfermagem , Atenção Primária à Saúde , Cuidados de Enfermagem
4.
Estima (Online) ; 22: e1437, JAN - DEZ 2024. Tab
Artigo em Inglês, Português | BDENF - Enfermagem, LILACS | ID: biblio-1562557

RESUMO

Objetivo: descrever fatores identificados pelos enfermeiros como desafios e potências no cuidado de enfermagem à pessoa com ferida na Atenção Primária à Saúde. Método: estudo exploratório, descritivo, de abordagem qualitativa, realizado de setembro a novembro de 2022, no Distrito Sanitário Centro de Florianópolis. Utilizou-se para a coleta de dados um questionário on-line, cujos resultados foram analisados com base na análise temática do conteúdo de Bardin. Resultados: o estudo contou com a participação de 29 enfermeiros, dos quais28 (97%) relataram enfrentar desafios, assim como identificaram potências no cotidiano de cuidado à pessoa com ferida. Com base na análise dos dados, emergiram três categorias: "Categoria 1 ­ Desafios e potências relacionadas ao processo de trabalho do enfermeiro"; "Categoria 2 ­ Desafios e potências relacionadas à pessoa com ferida"; e "Categoria 3 ­ Desafios e potências relacionados à infraestrutura e recursos tecnológicos e materiais disponíveis". Conclusão: Os fatores destacados pelos enfermeiros como potências e desafios estão relacionados ao trabalho do enfermeiro, ao indivíduo com ferida e à infraestrutura e recursos tecnológicos e materiais disponíveis. Conhecer esses fatores pode suscitar a implementação de ferramentas para superação dos desafios e promoção das potências, visando fomentar a qualidade dessa prática. (AU)


Objective: We aim to describe factors identified by nurses as challenges and strengths in nursing care for people with wounds in primary health care.Method: This is an exploratory, descriptive, qualitative study conducted from September to November 2022, in the Health District Center of the city of Florianópolis, state of Santa Catarina, Brazil. We used an online questionnaire for data collection, and the results were analyzed based on thematic content analysis according to Bardin. Results: A total of 29 nurses were included in the sample, of which 28 (97%) reported facing challenges as well as identifying strengths in the daily care of individuals with wounds. Based on data analysis, three categories emerged: "Category 1 ­ Challenges and strengths related to the nurse's work process"; "Category 2 ­ Challenges and strengths related to the individual with a wound"; and "Category 3 ­ Challenges and strengths related to available infrastructure, technological resources, and materials."Conclusions: The factors highlighted by nurses as strengths and challenges are related to nursing work focused on the person with a wound and to the available infrastructure, technological resources, and materials. Knowledge of these factors can lead to the implementation of tools to overcome challenges and promote strengths, with the aim of improving the quality of this practice. (AU)


Objetivo: Pretendemos describir los factores identificados por las enfermeras como desafíos y fortalezas en la atención de enfermería para personas con heridas en la atención primaria de salud.Método: Se trata de un estudio exploratorio, descriptivo y cualitativo realizado de septiembre a noviembre de 2022, en el Distrito de Salud Centro de la ciudad de Florianópolis, estado de Santa Catarina, Brasil. Utilizamos un cuestionario en línea para la recopilación de datos, y los resultados fueron analizados según el análisis de contenido temático de Bardin. Resultados: Un total de 29 enfermeras fueron incluidas en la muestra, de las cuales 28 (97%) informaron enfrentar desafíos y también identificar fortalezas en la atención diaria de individuos con heridas. Basándonos en el análisis de datos, surgieron tres categorías: "Categoría 1 ­ Desafíos y fortalezas relacionados con el proceso de trabajo de la enfermera"; "Categoría 2 ­ Desafíos y fortalezas relacionados con el individuo con una herida"; y "Categoría 3 ­ Desafíos y fortalezas relacionados con la infraestructura disponible, recursos tecnológicos y materiales".Conclusiones: Los factores destacados por las enfermeras como fortalezas y desafíos están relacionados con el trabajo de enfermería centrado en la persona con una herida y con la infraestructura disponible, recursos tecnológicos y materiales. El conocimiento de estos factores puede llevar a la implementación de herramientas para superar desafíos y promover fortalezas, con el objetivo de mejorar la calidad de esta práctica. (AU)


Assuntos
Humanos , Ferimentos e Lesões , Cuidados de Enfermagem , Atenção Primária à Saúde , Estomaterapia
5.
Int J Clin Pharm ; 46(3): 602-613, 2024 Jun.
Artigo em Inglês | MEDLINE | ID: mdl-38570475

RESUMO

BACKGROUND: Key performance indicators (KPIs) are quantifiable measures used to monitor the quality of health services. Implementation guidelines for clinical pharmacy services (CPS) do not specify KPIs. AIM: To assess the quality of the studies that have developed KPIs for CPS in inpatient hospital settings. METHOD: A systematic review was conducted by searching in Web of Science, Scopus, and PubMed, supplemented with citation analyses and grey literature searches, to retrieve studies addressing the development of KPIs in CPS for hospital inpatients. Exclusions comprised drug- or disease-specific studies and those not written in English, French, Portuguese, or Spanish. The Appraisal of Indicators through Research and Evaluation (AIRE) instrument assessed methodological quality. Domain scores and an overall score were calculated using an equal-weight principle. KPIs were classified into structure, process, and outcome categories. The protocol is available at https://doi.org/10.17605/OSF.IO/KS2G3 . RESULTS: We included thirteen studies that collectively developed 225 KPIs. Merely five studies scored over 50% on the AIRE instrument, with domains #3 (scientific evidence) and #4 (formulation and usage) displaying low scores. Among the KPIs, 8.4% were classified as structure, 85.8% as process, and 5.8% as outcome indicators. The overall methodological quality did not exhibit a clear association with a major focus on outcomes. None of the studies provided benchmarking reference values. CONCLUSION: The KPIs formulated for evaluating CPS in hospital settings primarily comprised process measures, predominantly suggested by pharmacists, with inadequate evidence support, lacked piloting or validation, and consequently, were devoid of benchmarking reference values.


Assuntos
Pacientes Internados , Serviço de Farmácia Hospitalar , Indicadores de Qualidade em Assistência à Saúde , Serviço de Farmácia Hospitalar/normas , Humanos , Indicadores de Qualidade em Assistência à Saúde/normas
6.
BMC Health Serv Res ; 24(1): 486, 2024 Apr 19.
Artigo em Inglês | MEDLINE | ID: mdl-38641612

RESUMO

BACKGROUND: Burn treatments are complex, and for this reason, a specialised multidisciplinary approach is recommended. Evaluating the quality of care provided to acute burn patients through quality indicators makes it possible to develop and implement measures aiming at better results. There is a lack of information on which indicators to evaluate care in burn patients. The purpose of this scoping review was to identify a list of quality indicators used to evaluate the quality of hospital care provided to acute burn patients and indicate possible aspects of care that do not have specific indicators in the literature. METHOD: A comprehensive scoping review (PRISMA-ScR) was conducted in four databases (PubMed, Cochrane Library, Embase, and Lilacs/VHL) between July 25 and 30, 2022 and redone on October 6, 2022. Potentially relevant articles were evaluated for eligibility. General data and the identified quality indicators were collected for each included article. Each indicator was classified as a structure, process, or outcome indicator. RESULTS: A total of 1548 studies were identified, 82 were included, and their reference lists were searched, adding 19 more publications. Thus, data were collected from 101 studies. This review identified eight structure quality indicators, 72 process indicators, and 19 outcome indicators listed and subdivided according to their objectives. CONCLUSION: This study obtained a list of quality indicators already used to monitor and evaluate the hospital care of acute burn patients. These indicators may be useful for further research or implementation in quality improvement programs. TRIAL REGISTRATION: Protocol was registered on the Open Science Framework platform on June 27, 2022 ( https://doi.org/10.17605/OSF.IO/NAW85 ).


Assuntos
Queimaduras , Indicadores de Qualidade em Assistência à Saúde , Humanos , Queimaduras/terapia , Hospitais , Melhoria de Qualidade
7.
Ciênc. Saúde Colet. (Impr.) ; Ciênc. Saúde Colet. (Impr.);29(1): e09192022, 2024. tab
Artigo em Português | LILACS-Express | LILACS | ID: biblio-1528345

RESUMO

Resumo O objetivo deste estudo foi avaliar a tendência temporal da qualidade da atenção à saúde da criança na consulta da primeira semana de vida no nível da Atenção Primária à Saúde, segundo características dos municípios, do processo de trabalho das equipes e das usuárias responsáveis pelas crianças. Foram realizadas análises transversais com dados dos três ciclos do Programa Nacional de Melhoria do Acesso e da Qualidade (PMAQ) (2012, 2014 e 2018). Usuá­rias adultas com filhos de até dois anos foram entrevistadas. O desfecho foi a "boa qualidade da atenção à saúde na primeira semana de vida". Foram realizadas análises descritivas e de tendência temporal por meio de regressão de mínimos quadrados ponderados por variância. A frequên­cia de boa qualidade na consulta da primeira semana de vida foi 47,9% (IC95% 46,6-49,3) em 2012, 52,5% (IC95% 51,3-53,7) em 2014 e 53,3% (IC95% 52,2-54,4) em 2018, com um aumento anual de 0,73 ponto percentual (p<0,001). O aumento anual foi maior na região Nordeste (2,06 pp) e com IDH muito baixo/baixo (1,48 pp) e com 100% de cobertura de ESF (0,98 pp). Ao longo dos três ciclos do PMAQ-AB houve uma evolução favorável na frequência da boa qualidade na atenção à saúde na primeira semana de vida.


Abstract The aim of this study was to assess temporal trends in the quality of health care during the first-week child check-up in primary care services stratified by municipal, health team and maternal characteristics. We conducted a cross-sectional study using data from the three cycles of the National Program for the Improvement of Access and Quality (PMAQ) (2012, 2014 and 2018). Adult service users with children aged up to 2 were interviewed. The outcome was "good quality health care in the first week of life". Descriptive and time trend analyses were performed using variance-weighted least squares regression. The frequency of good quality care during the first-week check-up was 47.9% (95%CI 46.6-49.3) in 2012, 52.5% (95%CI 51.3-53.7) in 2014 and 53.3% (95%CI 52.2-54.4) in 2018, with an annual increase of 0.73 pp (p<0.001). The annual increase was greater in the Northeast (2.06 pp) and in municipalities with very low/low HDI (1.48 pp) and 100% family health strategy coverage (0.98 pp). Trends in the frequency of good quality health care during the first-week child check-up were favorable.

8.
Ciênc. Saúde Colet. (Impr.) ; Ciênc. Saúde Colet. (Impr.);29(7): e03202024, 2024. tab
Artigo em Português | LILACS-Express | LILACS | ID: biblio-1564279

RESUMO

Resumo Estudo descritivo que analisou o desempenho dos serviços de saúde de um grupo de 112 municípios denominado g100 caracterizado por mais de 80 mil habitantes, baixa receita pública e vulnerabilidade socioeconômica. Do Projeto de Avaliação de Desempenho do Sistema de Saúde, foram selecionados 31 indicadores de financiamento, recursos, acesso, efetividade, aceitabilidade e adequação, para o período 2017-2020, e comparadas variações de cada ano em relação ao anterior. Em 2020, houve aumento no aporte financeiro, especialmente por transferências SUS (31,6%). A disponibilidade de leitos vinha decaindo entre 2017 e 2019, aumentou em 2020 e a oferta de profissionais de saúde apresentou leve aumento. Houve redução nos exames de rastreamento de câncer de colo do útero e mama de quase 40% (2020), e reduções de internações cirúrgicas, como cataratas e angioplastias. O percentual de internações por condições sensíveis à atenção primária foi 15,8% em 2020, 14,1% menor do que em 2019. Houve aumento de 55,8% na mortalidade por diabetes e maior abandono do tratamento de tuberculose. O contexto pandêmico exige cautela na interpretação de resultados, que apontam para barreiras de acesso e postergação na prestação de cuidados.


Abstract This work was a descriptive study that analyzed the performance of health services in 112 municipalities (g100) characterized by more than 80,000 inhabitants, low public revenue, and socioeconomic vulnerability. Based on the Projeto de Avaliação de Desempenho do Sistema de Saúde, 31 indicators of funding, resources, access, effectiveness, acceptability, and appropriateness were selected for the period of 2017-2020, and were compared to the variations of each year's indicators year on year. In 2020, an increase in funding, especially SUS transfers (31.6%), was observed. The availability of hospital beds had been decreasing between 2017 and 2019, but began to increase again in 2020; likewise, the availability of health professionals also showed a slight increase. A decline was observed in cervical and breast cancer screening exams of nearly 40% (2020), as well as a decrease in surgical procedures, such as cataracts and angioplasties. The hospitalizations due to conditions manageable by primary care were 15.8% in 2020, 14.1% lower than in 2019. A 55.8% increase in mortality due to diabetes and greater tuberculosis treatment non-adherence was also observed. The pandemic context calls for caution when interpreting results, which highlight access barriers and postponements of proper health care.

9.
Cad. Saúde Pública (Online) ; 40(3): e00087723, 2024. tab
Artigo em Português | LILACS-Express | LILACS | ID: biblio-1534130

RESUMO

Resumo: O objetivo do estudo foi analisar a presença de infraestrutura e processo de trabalho adequados na atenção primária à saúde (APS) para o diagnóstico, o monitoramento e o tratamento da tuberculose (TB) no Brasil de 2012 a 2018. Estudo de tendência temporal realizado com dados das unidades básicas de saúde (UBS) avaliadas nos ciclos I (2012), II (2014) e III (2018) do Programa Nacional de Melhoria do Acesso e da Qualidade da Atenção Básica (PMAQ-AB). Foi empregada a regressão de mínimos quadrados ponderada por variância para estimar as mudanças anuais, em pontos percentuais da infraestrutura e processo de trabalho adequado da TB em relação à macrorregião, ao porte do município e ao Índice Municipal de Desenvolvimento Humano e cobertura da Estratégia Saúde da Família. A amostra foi composta por 13.842 UBS e 17.202 equipes de saúde no ciclo I, 24.055 UBS e 29.778 equipes no II e 28.939 UBS e 37.350 equipes no III. Observou-se melhora gradual na proporção de infraestrutura e processo de trabalho ao atendimento da TB ao longo dos três ciclos do PMAQ-AB; contudo, nenhum local está integralmente adequado. A maior tendência de infraestrutura adequada foi verificada na Região Sul e no ano de 2018, em que 76,5% das UBS tinham todos os instrumentos para o cuidado à TB. A maior tendência de processo de trabalho adequado foi na Região Norte e no ano de 2018, em que 50,8% das equipes tinham a totalidade de itens para o cuidado à TB. O Programa Nacional de Controle da Tuberculose e o PMAQ-AB contribuíram para tais avanços, mas ainda é necessário o fomento de políticas públicas que garantam a melhoria contínua da assistência à TB na APS e a eficácia das medidas de controle e prevenção da doença.


Abstract: This study aimed to analyze the presence of infrastructure and adequate work processes in primary health care (PHC) for the diagnosis, monitoring, and treatment of tuberculosis (TB) in Brazil from 2012 to 2018. This is a temporal trend study carried out with data from basic health units (BHU) evaluated in the cycles I (2012), II (2014), and III (2018) of the Brazilian National Program for Improvement of Access and Quality of Basic Care (PMAQ-AB). Variance-weighted least-squares regression was used to estimate annual changes, in percentage points, of the infrastructure and adequate work process of TB in relation to the macroregion, municipality size, Municipal Human Development Index, and Family Health Strategy coverage. The sample consisted of 13,842 BHU and 17,202 health teams in cycle I; 24,055 BHU and 29,778 teams in cycle II; and 28,939 BHU and 37,350 teams in cycle III. There was a gradual improvement in the proportion of infrastructure and work process for TB care over the three cycles of the PMAQ-AB, but none of the sites is fully adequate. The greatest trend of adequate infrastructure was observed in the South Region, and in 2018, 76.5% of the UBS had all the instruments for TB care. The greatest trend of adequate work process was in the North Region, and in 2018, 50.8% of the teams had all the items for TB care. The Brazilian National Program for Tuberculosis Control and the PMAQ-AB have contributed to these advances, but there is still a need to promote public policies that ensure the continuous improvement of TB care in PHC, the effectiveness of TB control and prevention measures.


Resumen: El objetivo de este estudio fue analizar la presencia de infraestructura y proceso de trabajo adecuado en la atención primaria de salud (APS) para el diagnóstico, monitoreo y tratamiento de la tuberculosis (TB) en Brasil entre los años 2012 y 2018. Estudio de tendencia temporal realizado con datos de las unidades básicas de salud (UBS), evaluadas en los ciclos I (2012), II (2014) y III (2018) del Programa Nacional de Mejoría de Acceso y Calidad de la Atención Básica (PMAQ-AB). Se utilizó la regresión de mínimos cuadrados ponderada por varianza para estimar los cambios anuales, en puntos porcentuales de la infraestructura y el proceso de trabajo adecuado de la TB en relación con la macrorregión, el tamaño del municipio, el Índice Municipal de Desarrollo Humano y la cobertura de la Estrategia de Salud de la Familia. La muestra se compuso de 13.842 UBS y 17.202 equipos de salud en el ciclo I, 24.055 UBS y 29.778 equipos en el ciclo II y 28.939 UBS y 37.350 equipos en el ciclo III. Se observó una mejoría gradual en la proporción de infraestructura y proceso de trabajo en la atención de la TB a lo largo de los tres ciclos del PMAQ-AB, sin embargo, ningún local está completamente adecuado. Se verificó la mayor tendencia de infraestructura adecuada en la Región Sur y, en 2018, el 76,5% de las UBS tenían todas las herramientas para el cuidado de la TB. La Región Norte tuvo la mayor tendencia de proceso de trabajo adecuado y, en 2018, el 50,8% de los equipos tenían todo lo necesario para el cuidado de la TB. El Programa Nacional de Control de la Tuberculosis y el PMQA-AB contribuyeron para estos avances, pero aún es necesario promover políticas públicas que aseguren la mejoría continua de la asistencia de la TB en la APS y la eficacia de las medidas de control y prevención de la enfermedad.

10.
Horiz. enferm ; 34(3): 539-560, 20 dic. 2023. tab, ilus
Artigo em Espanhol | LILACS-Express | LILACS | ID: biblio-1525224

RESUMO

INTRODUCCIÓN. La atención de urgencia reviste características particulares, conjugándose múltiples factores que impactan en la calidad del servicio prestado, siendo su evaluación crucial para mejorar la satisfacción de los usuarios. No obstante, la utilización de encuestas no siempre logra profundizar la experiencia del paciente y del personal que presta el servicio. OBJETIVO. Conocer la calidad percibida por los usuarios de un servicio de urgencia de una clínica privada de Chile. METODOLOGÍA. Investigación cualitativa, descriptiva en la que participaron 20 pacientes, cinco familiares y diez integrantes del equipo de salud. Para la recolección de datos se realizaron entrevistas semiestructuradas y observación no participante. Se utilizó un enfoque inductivo para analizar los datos, realizando codificación selectiva y axial en base a siete categorías predefinidas basadas en las dimensiones de calidad. RESULTADOS. Del análisis de los discursos se obtuvieron seis categorías y 16 subcategorías de calidad de atención, siendo las más relevantes la oportunidad, la calidez, el confort y calidad técnica y capacidad resolutiva. En el caso del personal de salud, emergió la violencia por parte de pacientes o familiares como un factor relevante que impacta negativamente en la calidad. CONCLUSIÓN. Existió coincidencia en la percepción del personal de salud, pacientes y familiares. Se identificaron como fortalezas la amabilidad del personal, así como la accesibilidad y oportunidad de la información al paciente respecto de los procesos de atención. Se detectaron oportunidades de mejora relacionadas a los tiempos de espera, la presencia de especialistas y a la privacidad que ofrecen los boxes de atención.


INTRODUCTION: Emergency care involves multiple factors that impact the quality of the service provided, and its evaluation is crucial to enhance user satisfaction. However, the use of surveys does not always succeed in revealing the patient's experience and the experiences of staff who provide the service. OBJECTIVE: To ascertain the perceived quality of care by users of an emergency department in a private clinic in Chile. METHODOLOGY: Qualitative, descriptive research involving 15 patients, five relatives and ten healthcare team members. Data were collected through semi-structured interviews and non-participant observation. An inductive approach was used to analyze the data, implementing selective and axial coding based on seven pre-defined categories grounded on quality dimensions. RESULTS: From the analysis of the data, six categories and 16 subcategories of care quality were obtained, with the most relevant being timeliness, warmth, comfort, technical quality, and problem-solving capacity. In the case of health personnel, violence by patients or family members emerged as a relevant factor that negatively impacts quality. CONCLUSION: There was agreement in the perception of healthcare personnel, patients, and relatives. The friendliness of the staff, as well as the accessibility and timeliness of information provided to the patient regarding care processes, were identified as strengths. Opportunities for improvement were detected related to waiting times, the presence of specialists, and the privacy offered in the care setting.

11.
Saúde Pesqui. (Online) ; 16(4): 11903, out./dez. 2023.
Artigo em Inglês, Português | LILACS-Express | LILACS | ID: biblio-1524116

RESUMO

Este trabalho teve como objetivo avaliar a percepção de curadores sobre a qualidade dos serviços de Fisioterapia neuropediátrica ofertados em Centros Especializados em reabilitação (CER) no Brasil. Trata-se de um estudo transversal, quantitativo, de caráter avaliativo, cujo público-alvo foi representado por cuidadores das crianças em reabilitação. O instrumento AQSF-Neuroped foi utilizado para avaliar a qualidade dos serviços de Fisioterapia neuropediátrica em três CER, com base na percepção de 320 cuidadores. Utilizou-se o teste de hipótese para uma proporção a partir de cada item e dimensão do AQSF-Neuroped. Os modelos Weight of Evidence e Análise de Classes Latentes foram usados para avaliar o comportamento de variáveis sobre a percepção de qualidade. Obteve-se um escore médio total de qualidade de 133±14 pontos, implicando uma percepção positiva de qualidade; porém, há aspectos relacionados à estrutura física (dimensão interpessoal) e ao acesso (dimensão organizacional II) que precisam ser aprimorados (p-valores<0,05) para melhor atender às expectativas dos cuidadores. O CER B foi melhor avaliado dentre os demais serviços (IV<0,10). A ACL permitiu identificar, por meio da formação de grupo, características do cuidador que determinaram uma perspectiva positiva ou negativa da qualidade. Assim, disponibilizou-se os resultados para subsidiar as melhores práticas nos serviços.


This study evaluates the perception of caregivers of the quality of neuropediatric physiotherapy services offered at specialized rehabilitation centers (SRC) in Brazil. This is a cross-sectional, quantitative, evaluative study whose target population was caregivers of children in rehabilitation. The AQSF-Neuroped instrument was used to evaluate the quality of three SRC based on the perception of 320 caregivers. The one-proportion hypothesis test was used based on each AQSF-Neuroped item and dimension. The Weight of Evidence and Latent Class Analysis models were used to evaluate the influence of variables on the perception of quality. A mean overall quality score of 133±14 points indicated a positive perception of quality; however, there were aspects related to physical structure (Interpersonal Dimension) and access (Organizational Dimension II) that needed to be improved (p-values<0.05) to better meet the expectations of caregivers. By group formation, the LCA enabled identification of the caregivers' characteristics that determined either a positive or negative perspective of the quality. SRC B was best evaluated among all SRC (IV<0.10). Finally, managers are provided with results to support improvements in services.

12.
Arch. argent. pediatr ; 121(4): e202202772, ago. 2023. tab, graf
Artigo em Inglês, Espanhol | LILACS, BINACIS | ID: biblio-1442549

RESUMO

Introducción. Durante la internación, los pacientes pueden presentar un deterioro clínico significativo y requerir el ingreso no programado a la unidad de cuidados intensivos pediátricos (UCIP). Esto puede conllevar un aumento de la morbilidad y la mortalidad. Frecuentemente, estos eventos están precedidos por una fase de deterioro que podría pasar desapercibida. Objetivo. Determinar la frecuencia, analizar las causas, describir las características clínicas y los resultados de los traslados no programados en pacientes pediátricos hospitalizados, desde el área de internación general pediátrica (IGP) a la UCIP, y analizar las diferencias entre traslados urgentes y emergentes. Población y métodos. Estudio descriptivo prospectivo; se analizaron todos los traslados no programados desde IGP a la UCIP ocurridos entre el 1 de enero de 2014 y el 31 de diciembre 2019. Resultados. Se constataron 212 traslados no programados (21 traslados cada 1000 ingresos). El 76 % de los pacientes trasladados presentaban una comorbilidad asociada ­la más frecuente fue la patología oncológica (36 %)­ y llevaban más de 24 horas internados en IGP. Las causas más frecuentes de traslado fueron dificultad respiratoria (43 %), sepsis (20 %) y complicaciones neurológicas/neuroquirúrgicas (20 %). La tasa de mortalidad global fue del 8,96 % (19 pacientes). Conclusiones. El análisis de los traslados no programados es un elemento esencial en la evaluación de la calidad de atención y seguridad del paciente de un área, y debe constituir un indicador integrado al tablero de control. La interpretación de los traslados no programados como un evento prevenible constituye un cambio de paradigma clave.


Introduction. During hospitalization, patients may develop significant clinical deterioration and require unplanned admission to the pediatric intensive care unit (PICU). This may result in increased morbidity and mortality. These events are often preceded by a deterioration phase that may go unnoticed. Objective. To determine the frequency, analyze the causes, and describe the clinical characteristics and outcomes of unplanned transfers of hospitalized pediatric patients from the general pediatric ward (GPW) to the PICU, and analyze the differences between urgent and emergent transfers. Population and methods. Prospective, descriptive study; all unplanned transfers from the GPW to the PICU occurring between January 1st, 2014 and December 31st, 2019 were analyzed. Results. There were 212 unplanned transfers (21 transfers per 1000 admissions). An associated comorbidity was present in 76% of transferred patients ­being cancer the most frequent one (36%)­ and they had been hospitalized for more than 24 hours in the GPW. The most frequent causes of transfer were respiratory distress (43%), sepsis (20%), and neurological/neurosurgical complications (20%). The overall mortality rate was 8.96% (19 patients). Conclusions. The analysis of unplanned transfers is a critical component in the assessment of the quality of care and patient safety of an area, and should be an indicator integrated into the control panel. The interpretation of unplanned transfers as a preventable event is a key paradigm shift.


Assuntos
Humanos , Recém-Nascido , Lactente , Pré-Escolar , Criança , Adolescente , Unidades de Terapia Intensiva Pediátrica , Transferência de Pacientes/métodos , Quartos de Pacientes , Estudos Prospectivos , Hospitalização
13.
J Med Screen ; 30(4): 201-208, 2023 12.
Artigo em Inglês | MEDLINE | ID: mdl-37287264

RESUMO

OBJECTIVES: Cervical cancer elimination requires high-performance screening tests and high treatment rates, and thus high screening program performance is essential; however, Latin America lacks organized screening and quality assurance (QA) guidelines. We aimed to develop a core set of QA indicators suitable to the region. METHODS: We reviewed QA guidelines from countries/regions with highly organized screening programs and selected 49 indicators for screening intensity, test performance, follow-up, screening outcomes and system capacity. A regional expert consensus using the Delphi method in two rounds was implemented to identify basic indicators actionable within the regional context. The panel was integrated by recognized Latin American scientists and public health experts. They voted for the indicators blinded to each other based on feasibility and relevance. The correlation between both attributes was analyzed. RESULTS: In the first round 33 indicators reached consensus for feasibility but only 9 for relevance, without full coincidence. In the second round 9 indicators met the criteria for both (2 screening intensity, 1 test performance, 2 follow-up, 3 outcomes, 1 system capacity). A significant positive correlation was observed for test performance and outcomes indicators between the two attributes assessed (p < 0.05). CONCLUSIONS: Cervical cancer control requires realistic goals supported by proper programs and QA systems. We identified a set of indicators suitable to improve cervical cancer screening performance in Latin America. The assessment by an expert panel with a joint vision from science and public health practice represents a significant progress towards real and feasible QA guidelines for countries in the region.


Assuntos
Neoplasias do Colo do Útero , Feminino , Humanos , Neoplasias do Colo do Útero/diagnóstico , América Latina , Detecção Precoce de Câncer/métodos , Consenso
14.
Medisan ; 27(3)jun. 2023. tab
Artigo em Espanhol | LILACS, CUMED | ID: biblio-1514547

RESUMO

Introducción: La evaluación de la calidad de la atención de salud tiene sus particularidades respecto a la calidad industrial o de servicios en sentido general. Objetivo: Evaluar la calidad de la atención estomatológica de urgencia en tiempos de COVID-19. Métodos: Se realizó un estudio observacional, descriptivo y transversal de 6 estomatólogos, quienes laboraban durante el estudio en el Servicio de Urgencia Estomatológica del Policlínico Docente Josué País García de Santiago de Cuba, y de 120 usuarios seleccionados mediante un muestreo sistemático, atendidos en dicho servicio, desde octubre del 2020 hasta enero del 2022. Las variables analizadas fueron estructura, calidad de la atención y satisfacción. Se efectuó una evaluación externa y concurrente de la calidad de los componentes estructura, proceso y resultado. Se tomaron como referencia criterios implícitos y explícitos, descriptivos y normativos, indicadores y estándares. Asimismo, se emplearon la encuesta como método para la recogida de la información y el porcentaje como medida de resumen. Resultados: Se obtuvo que los componentes estructura y proceso fueron evaluados de adecuados; el primero, con 76,4 %, cifra por encima del estándar, y el segundo, con 100,0 % respecto a la competencia profesional, así como 72,2 % en el desempeño profesional. En cuanto al componente resultado, se alcanzó 81,8 % de satisfacción de los usuarios; sin embargo, la satisfacción de los proveedores fue inadecuada. Conclusiones: La calidad de la atención en el Servicio de Urgencia Estomatológica del Policlínico Docente Josué País García resultó adecuada.


Introduction: The evaluation of health care quality has its particularities regarding the industrial or services quality in general sense. Objective: To evaluate the quality of the emergency dental care in times of COVID-19. Methods: An observational, descriptive and cross-sectional study of 6 dentists who worked during the study in the Emergency Dental Service of Josué País García Teaching Polyclinic was carried out in Santiago de Cuba, and 120 users selected by means of a systematic sampling, assisted in this service from October, 2020 to January, 2022. The analyzed variables were structure, care quality and satisfaction. An external and concurrent evaluation of the quality in the components structure, process and result was carried out. Implicit and explicit, descriptive and normative, indicators and standard approaches were taken as reference. Also, the survey as method for collecting the information and the percentage as summary measure were used. Results: It was obtained that the components structure and process were evaluated as appropriate; the first one, with 76.4%, above the standard, and the second, with 100.0% regarding professional competence, as well as 72.2% in the professional performance. As for the component result, 81.8% of the users' satisfaction was reached; however, the satisfaction of suppliers was inadequate. Conclusions: The care quality in the Emergency Dental Service of Josué País García Teaching Polyclinic was appropriate.

15.
RECIIS (Online) ; 17(2): 349-371, abr.-jun.,2023.
Artigo em Português | LILACS | ID: biblio-1438485

RESUMO

O objetivo do estudo foi analisar a expansão da telessaúde na Atenção Primária à Saúde (APS) no Brasil e comparar as regiões geográficas. Estudo de série histórica com dados secundários da Avaliação Externa do Programa Nacional de Melhoria do Acesso e da Qualidade da Atenção Básica (PMAQ-AB) obtidos a partir dos módulos I e II do 1º (2012), do 2º (2014) e do 3º (2018) ciclos. Os equipamentos de Tecnologia da Informação e o uso da telessaúde foram associados aos ciclos e às regiões geográficas pelo teste qui-quadrado ajustados pelo teste z de Bonferroni, e a comparação entre a média de equipamentos foi realizada pelo teste Kruskal-Wallis (p<0,05). Houve expansão no uso da telessaúde pelas Equipes de Atenção Básica (eAB) entre 2012 (12,7%), 2014 (27,7%) e 2018 (54,6%) (p<0,001). Houve aumento da média de todos equipamentos disponíveis para as eAB (p<0,001). Apesar do aumento na disponibilidade de equipamentos e do uso da telessaúde entre os ciclos e as regiões geográficas, as disparidades regionais se mantiveram, com as piores proporções no Norte e no Nordeste


The objective of the study was to analyze the expansion of telehealth in Primary Health Care in Brazil and make a comparison between Brazilian geographic regions. The historical series study with secondary data from the External Evaluation of the Access and Quality Improvement National Program of Primary Care obtained from modules I and II of the 1st (2012), 2nd (2014) and 3rd (2018) cycles. Information Technology equipment and the use of telehealth were associated with cycles and geographic regions by the chi-square test adjusted by Bonferroni's z test and comparison between the mean of equipment, by the Kruskal-Wallis test (p<0.05). The proportion of use of telehealth by the Primary Care Teams (eAB) increased between 2012 (12.7%), 2014 (27.7%) and 2018 (54.6%). There was expansion in the average of all equipment available for eAB (p<0.001). Despite the increase in the availability of equipment and use of telehealth between cycles and geographic regions, regional disparities remained, with worse proportions in North and Northeast regions


El objetivo del estudio fue analizar la expansión de la telesalud en la Atención Primaria de Salud en Brasil y comparar regiones geográficas. Estudio de serie histórica con datos secundarios de la Evaluación Externa del Programa Nacional de Mejora del Acceso y Calidad de la Atención Primaria obtenidos de los módulos I y II del 1° (2012), 2° (2014) y 3° (2018) ciclos. El uso de equipos de Tecnologías de la Información y telesalud se asoció con ciclos y regiones geográficas por la prueba de chi-cuadrado ajustada por la prueba z de Bonferroni y la comparación entre el promedio de equipos por la prueba de Kruskal-Wallis (p<0,05). Hubo expansión en el uso de telesalud por parte de los Equipos de Atención Primaria (eAB) entre 2012 (12,7%), 2014 (27,7%) y 2018 (54,6%) (p<0,001). Hubo un aumento en el promedio de todos los equipos disponibles para los eAB (p<0,001). A pesar del aumento en la disponibilidad de equipos y uso de telesalud entre ciclos y regiones geográficas, las disparidades regionales se mantuvieron, con peores proporciones en el Norte y Nordeste


Assuntos
Humanos , Atenção Primária à Saúde , Sistema Único de Saúde , Brasil , Telemedicina , Consulta Remota , Política Pública , Tecnologia , Telediagnóstico
16.
Int J Ment Health Syst ; 17(1): 9, 2023 Apr 19.
Artigo em Inglês | MEDLINE | ID: mdl-37076934

RESUMO

In recent decades, public policies of the Unified Health System (SUS) in Brazil have structured a community mental health care network (RAPS) based on various community actions and services. This study carried out evaluative research on the implementation of the structure and process dimensions of this care network in Minas Gerais, the second most populous state of Brazil, generating indicators that can enhance the strategic management of the public health system in the strengthening the psychosocial care in the state. The application of a multidimensional instrument, previously validated (IMAI-RAPS), in 795 of the 853 municipalities in Minas Gerais was carried out between June and August 2020. Regarding the structural dimension, we noticed an adequate implementation of services like 'Family Health Strategy,' 'Expanded Family Health Center,' and 'Psychosocial Care Centers' but a lack of 'Beds in General Hospitals' destinated to mental health care, 'Unified Electronic Medical Records' and 'Mental Health Training Activities for Professionals.' In the process dimension, adequate implementation of actions such as 'Multidisciplinary and Joint Care,' 'Assistance to Common Mental Disorders by Primary Health Care,' 'Management of Psychiatric Crises in Psychosocial Care Centers,' 'Offer of Health Promotion Actions,' and 'Discussion of Cases by Mental Health Teams' point to a form of work consistent with the guidelines. However, we detected difficulties in the implementation of 'Psychosocial Rehabilitation Actions,' 'Productive Inclusion,' 'User Protagonism,' 'Network Integration,' and practical activities for the effectiveness of collaborative care. We found a better implementation of the mental health care network in more populous, demographically dense, and socioeconomically developed cities, which shows the importance of regional sharing of services that are not possible for small cities. The evaluation practices of mental health care networks are scarce throughout the Brazilian territory, a fact also found in Minas Gerais, highlighting the need for its expansion not only in the scientific sphere but also in the daily life of the various levels of management.

17.
Acta méd. peru ; 40(2)abr. 2023.
Artigo em Espanhol | LILACS-Express | LILACS | ID: biblio-1519931

RESUMO

Introducción : La satisfacción del paciente es un indicador fundamental de la calidad en los servicios de salud. Sin embargo, encontramos escasos estudios previos en Medicina Física y Rehabilitación (MFyR), especialidad que atiende a pacientes con discapacidad quienes tienen derecho a recibir servicios de salud de la más alta calidad. El objetivo del estudio fue evaluar la satisfacción del usuario en consulta externa de MFyR del Hospital Nacional Edgardo Rebagliati Martins (HNERM) de julio a septiembre del 2022. Métodos : Se realizó un estudio observacional transversal de tipo descriptivo. Se evaluó la satisfacción del usuario de consulta externa con la encuesta SERVQUAL. Asimismo, se incluyeron variables sociodemográficas, relacionadas a la atención brindada, y el tipo de terapia de rehabilitación que recibió. Se realizó el análisis de datos utilizando el paquete estadístico Stata/SE ®. Se realizó el análisis bivariado entre las covariables de interés y la satisfacción. Resultados : Se incluyó a 93 participantes, con una mediana de edad de 43 años, el 49.5 % tuvo un tiempo menor a 6 meses desde la primera atención en consulta externa y el 59.1 % recibía solo terapia física. La satisfacción global fue de 72.4 %. La satisfacción por dimensión fue de 79,6 % para seguridad, 78,5 % para aspectos tangibles, 76,9 % para empatía, 68,8 % para fiabilidad y 58,1 % para capacidad de respuesta. Conclusiones : Hallamos que aproximadamente siete de cada diez participantes presentaron satisfacción global en consulta externa de MFyR del HNERM. Las dimensiones con mayor satisfacción fueron seguridad, aspectos tangibles, y empatía.


Introduction : Patient satisfaction is an important indicator for quality in healthcare services. However, we found scant previous studies on this respect carried out in the Physical and Rehabilitation Medicine (PRM) service, a specialty that takes care of disabled patients entitled to receive best quality medical services. The objective of this study was to evaluate users' satisfaction in the outpatient clinic of the PRM service at Edgardo Rebagliati-Martins National Hospital (ERMNH), from July to September, 2022. Methods : A descriptive cross-sectional observational study was carried out. Outpatient's satisfaction was assessed using the SERVQUAL survey. Also, sociodemographic variables related to healthcare services and the type of rehabilitation therapy these patients received were assessed. Data analysis was performed using the Stata/SE® statistical software. Bivariate analysis for interest covariates and satisfaction was also performed. Results : Ninety-tree participants were included, their mean age was 43 years, nearly half (49.5%) had a less than 6-month time since they were seen for the first time in the outpatient clinic, and 59.1% only received physical therapy. Overall satisfaction was 72.4%. Satisfaction according to different dimensions was as follows> 79.6% for safety, 78.5% for tangible issues, 76.9% for empathy, 68.8% for reliability, and 58.1% for response capacity. Conclusions : We found that approximately seven out of ten patients had overall satisfaction in the PRM outpatient clinic at ERMNH. The dimensions with great satisfaction were safety, tangible issues, and empathy.

18.
Odovtos (En linea) ; 25(1)abr. 2023.
Artigo em Inglês | LILACS, SaludCR | ID: biblio-1422194

RESUMO

The objective of this research was to use the Dental Satisfaction Questionnaire to determine the level of patient's satisfaction who come to the School of Dentistry of the University of Costa Rica. The research was conducted with the entire population of patients who received dental care in the Undergraduate Student Clinics of the School of Dentistry between April and September 2021. A digital survey was generated with the questions of the DSQ and sociodemographic variables, which was sent by email. Descriptive statistics were performed to establish the absolute and relative frequency, as well as measures of central tendency and variability, according to the nature of the variables. The Kolmogorov-Smirnov test was used in the conformity assessment of the data for the normal distribution. The relationships between the scores obtained from the Dental Satisfaction Questionnaire and the sociodemographic variables were analyzed using the Mann-Whitney U Test and the Kruskal-Wallis Test. A response rate of 36% was obtained. 98.5% of the subjects were satisfied with the services received. There was a statistically significant difference between the frequency of visits and the dental satisfaction scale (p=0.001). The scoring by type of clinic with regards to access, pain management, cost and availability were statistically significant (p=0.001, p=0.014, p=0.001, p=0.001, respectively). The differences in the relationship between the age groups and access was significant (p=0.014); in addition to that between education level and cost (p=0.001). A large majority of patients who come to the services of the School of Dentistry UCR are satisfied with the service received.


El objetivo de esta investigación fue utilizar el cuestionario DSQ para determinar el nivel de satisfacción de los pacientes que acuden a la Facultad de Odontología de la UCR. La investigación se realizó con toda la población de pacientes que recibieron atención dental en las Clínicas de pregrado y grado de la Facultad de Odontología UCR entre abril y setiembre del 2021. Se generó una encuesta digital con las preguntas del cuestionario DSQ y variables sociodemográficas, la cual se envió por medio del correo electrónico. Se realizó estadística descriptiva estableciendo la frecuencia absoluta y relativa, así como medidas de tendencia central y variabilidad, según la naturaleza de las variables. La prueba de Kolmogorov-Smirnov fue utilizada en la evaluación de la conformidad de los datos para la distribución normal. Las relaciones entre las puntuaciones obtenidas del Cuestionario de Satisfacción Dental y las variables sociodemográficas se analizaron mediante las pruebas de Prueba U de Mann-Whitney y la Prueba de Kruskal-Wallis. Se obtuvo un índice de respuesta del 36%. El 98,5% de los sujetos estuvo satisfecho con los servicios recibidos. Hubo diferencia estadísticamente significativa entre la frecuencia de visitas y la escala de satisfacción dental (p=0,001). También hubo diferencia estadísticamente significativa entre las diferentes clínicas y el acceso, manejo del dolor, costo y disponibilidad (p=0,001, p=0,014, p=0,001, p=0,001, respectivamente). De igual forma, hubo diferencia significativa en los grupos de edad y el acceso (p=0,014) y entre el nivel educativo y el costo (p=0,001). Una gran mayoría de los pacientes que acuden a los servicios de la Facultad de Odontología UCR están satisfechos con el servicio recibido.


Assuntos
Humanos , Qualidade da Assistência à Saúde/estatística & dados numéricos , Assistência Odontológica , Centros Médicos Acadêmicos , Costa Rica
19.
BMC Health Serv Res ; 23(1): 32, 2023 Jan 14.
Artigo em Inglês | MEDLINE | ID: mdl-36641474

RESUMO

BACKGROUND: Patient safety culture concerns the values, beliefs and standards shared by an organisation's health staff and other personnel which influence their care provision actions and conduct. Several countries have made a priority of strengthening patient safety culture to improve the quality and safety of health care. In this direction, measuring the patient safety culture through validated instruments is a strategy applied worldwide. The purpose of this study was to adapt transculturally and validate the HSOPSC 2.0 to Brazilian Portuguese and the hospital context in Brazil. METHODS: Of the various validated scales for measuring safety culture, the instrument most used internationally is the Hospital Survey on Patient Safety Culture (HSOPSC) developed by the United States Agency for Healthcare Research and Quality in 2004 and revised in 2019, when version 2.0 was released. Adaptation was conducted on a universalist approach and the adapted instrument was then applied to a sample of 2,702 respondents (56% response rate) comprising staff of a large general hospital in the city of São Paulo. Construct validity was investigated by Exploratory Structural Equation Modelling-within-Confirmatory Factor Analysis (ESEM-within-CFA) and reliability was measured in each dimension by means of Cronbach alpha coefficients. RESULTS: ESEM fit indexes showed good data fit with the proposed model: χ2 = 634.425 df = 221 χ2/df ratio = 2.9 p-value < 0.0000; RMSEA = 0.045 (90% C.I. = 0.041-0.050) and probability RMSEA < = .05 = 0.963; CFI = 0.986; TLI = 0.968. However, ten items had loads lower than 0.4. Cronbach alpha values were 0.6 or more for all dimensions, except Handoffs and information exchange ([Formula: see text]= 0.50) and Staffing and work pace ([Formula: see text] = 0.41). CONCLUSION: The psychometric properties of the Brazilian version were found to be satisfactory, demonstrating good internal consistency and construct validity as expressed by estimates of reliability and indexes of model fit. However, given factor loadings smaller than 0.4 observed in ten items and considering that the scale translated and adapted to Portuguese was tested on a single sample during the Covid-19 pandemic, the authors recognize the need for it to be tested on other samples in Brazil to investigate its validity.


Assuntos
COVID-19 , Comparação Transcultural , Humanos , Brasil , Reprodutibilidade dos Testes , Pandemias , Gestão da Segurança , Inquéritos e Questionários , Segurança do Paciente , Hospitais Gerais , Psicometria
20.
Arch Argent Pediatr ; 121(4): e202202772, 2023 08 01.
Artigo em Inglês, Espanhol | MEDLINE | ID: mdl-36706025

RESUMO

Introduction. During hospitalization, patients may develop significant clinical deterioration and require unplanned admission to the pediatric intensive care unit (PICU). This may result in increased morbidity and mortality. These events are often preceded by a deterioration phase that may go unnoticed. Objective. To determine the frequency, analyze the causes, and describe the clinical characteristics and outcomes of unplanned transfers of hospitalized pediatric patients from the general pediatric ward (GPW) to the PICU, and analyze the differences between urgent and emergent transfers. Population and methods. Prospective, descriptive study; all unplanned transfers from the GPW to the PICU occurring between January 1st , 2014 and December 31st, 2019 were analyzed. Results. There were 212 unplanned transfers (21 transfers per 1000 admissions). An associated comorbidity was present in 76% of transferred patients -being cancer the most frequent one (36%)- and they had been hospitalized for more than 24 hours in the GPW. The most frequent causes of transfer were respiratory distress (43%), sepsis (20%), and neurological/neurosurgical complications (20%). The overall mortality rate was 8.96% (19 patients). Conclusions. The analysis of unplanned transfers is a critical component in the assessment of the quality of care and patient safety of an area, and should be an indicator integrated into the control panel. The interpretation of unplanned transfers as a preventable event is a key paradigm shift.


Introducción. Durante la internación, los pacientes pueden presentar un deterioro clínico significativo y requerir el ingreso no programado a la unidad de cuidados intensivos pediátricos (UCIP). Esto puede conllevar un aumento de la morbilidad y la mortalidad. Frecuentemente, estos eventos están precedidos por una fase de deterioro que podría pasar desapercibida. Objetivo. Determinar la frecuencia, analizar las causas, describir las características clínicas y los resultados de los traslados no programados en pacientes pediátricos hospitalizados, desde el área de internación general pediátrica (IGP) a la UCIP, y analizar las diferencias entre traslados urgentes y emergentes. Población y métodos. Estudio descriptivo prospectivo; se analizaron todos los traslados no programados desde IGP a la UCIP ocurridos entre el 1 de enero de 2014 y el 31 de diciembre 2019. Resultados. Se constataron 212 traslados no programados (21 traslados cada 1000 ingresos). El 76 % de los pacientes trasladados presentaban una comorbilidad asociada ­la más frecuente fue la patología oncológica (36 %)­ y llevaban más de 24 horas internados en IGP. Las causas más frecuentes de traslado fueron dificultad respiratoria (43 %), sepsis (20 %) y complicaciones neurológicas/neuroquirúrgicas (20 %). La tasa de mortalidad global fue del 8,96 % (19 pacientes). Conclusiones. El análisis de los traslados no programados es un elemento esencial en la evaluación de la calidad de atención y seguridad del paciente de un área, y debe constituir un indicador integrado al tablero de control. La interpretación de los traslados no programados como un evento prevenible constituye un cambio de paradigma clave.


Assuntos
Transferência de Pacientes , Quartos de Pacientes , Humanos , Criança , Estudos Prospectivos , Transferência de Pacientes/métodos , Unidades de Terapia Intensiva , Hospitalização , Unidades de Terapia Intensiva Pediátrica , Estudos Retrospectivos
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