RESUMO

This survey aimed to obtain and analyze relevant information on the implementation of best practices in information technology governance in Colombian organizations to identify current trends in Information Technology (IT) project management, the impact of IT governance, and the use of emerging technologies. A semistructured survey was conducted among the IT professionals of Colombian companies of different sizes and economic sectors between 2019 and 2022. The survey was designed considering international references, such as ISACA, and following the Kimball methodology to guide the analysis. A total of 252 responses were collected, and 237 records were analyzed. It was concluded that the successful implementation of IT governance can improve efficiency, productivity, decision-making, information security, competitiveness, and customer service quality. However, the Small and Medium-sized Enterprises (SME's) face challenges such as a lack of skilled human resources, resistance to change, and high implementation costs. To address these challenges, strategies such as prioritizing investments, focusing on internal talent, communicating benefits and expected results, and investing in the training of the organization's personnel are suggested.