RESUMO
Introducción: la gran demanda de pacientes en servicios de consulta especializada de neurología y la pocaoferta de profesionales entrenados y médicos especialistas, principalmente en zonas aisladas por circunstanciasgeográficas o políticas, nos obligan a buscar nuevos recursos como la telemedicina a fin de mejorar el tiempode consulta.Objetivo: explorar el grado de satisfacción del neurólogo y de los pacientes con epilepsia en una consulta portelemedicina en el Hospital San José de Arjona con conexión al Hospital de San José en Bogotá.Materiales y métodos: estudio observacional prospectivo en pacientes mayores de 15 años con diagnósticode epilepsia. Se diligenció el instrumento de evaluación de satisfacción del neurólogo y de los pacientes, quecontiene una escala aplicada en Canadá, la cual consta de diecinueve preguntas, validadas en Colombia graciasa la prueba piloto realizada en el 2012 por nuestro Grupo de Neurología y Telemedicina, implementada paraevaluar la satisfacción de los pacientes en la consulta de epilepsia por telemedicina.Conclusión: según los resultados de este estudio, podemos concluir que tanto los pacientes como los neurólogosque realizaron la consulta guiada por telemedicina están satisfechos con el uso de esta herramienta,siendo este método una alternativa para la atención en salud.
Introduction: the high demand for specialist neurology services and the short supply of trained specialists, mainly in remote areas for geographical or political circumstances, force us to look for new resources such as telemedicine to improve the offer of this services.Objective: to explore the degree of neurologist and patients satisfation with epilepsy telemedicine clinic at the Hospital of Arjona in Bolivar with connection to San José Hospital in Bogotá.Materials and Methods: a prospective observational study in patients older than 15 years diagnosed with epilepsy. The assessment tool neurologist and satisfaction of patients, containing a scale used in Canada, which consists of nineteen questions, validated to spanish through the pilot test in 2012 by our group of Neurology and Telemedicine, implemented to evaluate the satisfaction of patients with epilepsy in a neurology clinic through telemedicine. In addition, this questionnaire is designed according to Thurstone scale consisting of five possible answers, which in order are: "Strongly disagree", "Disagree", "Neutral", "Agree", "Strongly agree". The recruitment of patients was done through posters alluding to study one to two months before the survey.Results: 39 patients, of whom 51.3% were women, were assessed with an average age 35 years ± 16. The pzatient satisfaction with telemedicine clinic was rated "strongly agree" in 83.8%, 91.9% see telemedicine as an acceptable way to receive health care and 94.6% consider it saves more money compared to conventional clinic. Both neurologists satisfaction with telemedicine is distributed evenly between "strongly agree" and "agree".Conclusion: with the results of this study, we can conclude that patients and neurologist are satisfied with the use of this resource, this method being an alternative for health care.