RESUMO
A assistência prestada nos serviços hospitalares de emergência é o objeto deste artigo, que pretende avaliar as emergências do programa QualiSUS. O estudo é descritivo, com aplicação de questionário aos responsáveis pela emergência de oito hospitais. A superlotação das emergências é constante e as causas apontadas são a baixa resolutividade da atenção básica e a precariedade da rede hospitalar. Seis hospitais não gerenciam a superlotação. A porta de entrada não é organizada e apenas três hospitais fazem classificação de risco. Foram verificadas dificuldades de relacionamento internas e externas, demonstrando um isolamento da emergência em relação à rede e ao próprio hospital. As patologias difíceis de encaminhar para o sistema são as crônicas, neurológicas e sociais. Em relação às equipes, a precariedade dos vínculos dificulta a fixação do profissional e sua qualificação Os profissionais não têm capacitação específica e só um serviço utiliza protocolos. Constatou-se pouca influência do QualiSUS nos hospitais. A falência da rede interfere com a superlotação e com o perfil do paciente atendido. O investimento QualiSUS não pode restringir-se ao hospital. A emergência deve estar mais integrada ao sistema e ao hospital. A capacitação de recursos humanos é imprescindível, assim como a regulação de leitos.
The aid lent by the emergency services is the object of this paper, which aims to assess the emergency service of the QualiSUS program. The study is descriptive with the application of a questionnaire to the responsible of the emergency services in eight hospitals. The emergency services were always overcrowded, and the causes pointed were the low resolutivity of basic attention and the precariousness of the hospital network. Contributing to this there is the primary care decreased resolutivity and the precariousness of the hospital network. Six hospitals do not manage the emergency service. The entrance system is not organized and only three hospitals work with risk classification. All of them refer difficulties with internal and external services. The hardest pathologies to refer to other services are the chronicles, neurological and social. The professionals do not have specific qualification and the precariousness job contracts do not contribute neither for the professional's fixation nor for his qualification. Clinical protocols are used by one service. It was noticed the influence of the QualiSUS in the hospitals. The failure of the health services network interferes with the emergency patient's profile. The investment of the QualiSUS cannot be restrained to the hospital. Emergency should be more integrated to the system and hospital. The qualification of human resources is indispensable as well as the bed's regulation.
Assuntos
Humanos , Serviço Hospitalar de Emergência/normas , Qualidade da Assistência à SaúdeRESUMO
The aid lent by the emergency services is the object of this paper, which aims to assess the emergency service of the QualiSUS program. The study is descriptive with the application of a questionnaire to the responsible of the emergency services in eight hospitals. The emergency services were always overcrowded, and the causes pointed were the low resolutivity of basic attention and the precariousness of the hospital network. Contributing to this there is the primary care decreased resolutivity and the precariousness of the hospital network. Six hospitals do not manage the emergency service. The entrance system is not organized and only three hospitals work with risk classification. All of them refer difficulties with internal and external services. The hardest pathologies to refer to other services are the chronicles, neurological and social. The professionals do not have specific qualification and the precariousness job contracts do not contribute neither for the professional's fixation nor for his qualification. Clinical protocols are used by one service. It was noticed the influence of the QualiSUS in the hospitals. The failure of the health services network interferes with the emergency patient's profile. The investment of the QualiSUS cannot be restrained to the hospital. Emergency should be more integrated to the system and hospital. The qualification of human resources is indispensable as well as the bed's regulation.