RESUMO
Objetivo Identificar las competencias laborales, específicas, genéricas, básicas y los valores que debe poseer el auditor de servicios de salud, a través de un análisis funcional. Métodos Implementación de la técnica del análisis funcional con 10 expertos, identificando competencias específicas, básicas, genéricas y valores, mediante un proceso de análisis lógico deductivo. Resultados Se obtiene el mapa funcional que inicia con el establecimiento de un propósito clave basado en la mejora de la calidad de la atención y servicios de salud; de donde surgen las tres funciones claves, y luego se inicia un proceso de desglose continúo desde las funciones principales, unidades de competencia hasta los elementos de competencia que definen lo que el auditor de servicios de salud es capaz de hacer. Discusión Este mapa funcional refleja de forma detallada las funciones simples y complejas que un auditor de servicios de salud según la metodología del análisis funcional debería aplicar en el campo laboral, atendiendo el enfoque gerencial con visión de mejora de la calidad de la atención y servicios de salud. Esta metodología que expresa un proceso de socialización lógico-deductivo provee de una información consensuada por expertos que validan cada uno los elementos de competencia global.
Objectives Using functional analysis for identifying the basic, working, specific and generic skills and values which a health service auditor must have. Methods Implementing the functional analysis technique with 10 experts, identifying specific, basic, generic skills and values by means of deductive logic. Results A functional map was obtained which started by establishing a key purpose based on improving healthcare and service quality from which three key functions emerged. The main functions and skills' units were then broken down into the competitive elements defining what a health service auditor is able to do. Discussion This functional map (following functional analysis methodology) shows in detail the simple and complex tasks which a healthcare auditor should apply in the workplace, adopting a forward management approach for improving healthcare and health service quality. This methodology, expressing logical-deductive awareness raising, provides expert consensual information validating each element regarding overall skills.
Assuntos
Humanos , Auditoria Clínica/normas , Competência Profissional , VenezuelaRESUMO
OBJECTIVES: Using functional analysis for identifying the basic, working, specific and generic skills and values which a health service auditor must have. METHODS: Implementing the functional analysis technique with 10 experts, identifying specific, basic, generic skills and values by means of deductive logic. RESULTS: A functional map was obtained which started by establishing a key purpose based on improving healthcare and service quality from which three key functions emerged. The main functions and skills' units were then broken down into the competitive elements defining what a health service auditor is able to do. DISCUSSION: This functional map (following functional analysis methodology) shows in detail the simple and complex tasks which a healthcare auditor should apply in the workplace, adopting a forward management approach for improving healthcare and health service quality. This methodology, expressing logical-deductive awareness raising, provides expert consensual information validating each element regarding overall skills.