1.
J Med Eng Technol
; 32(4): 305-14, 2008.
Artículo
en Inglés
| MEDLINE
| ID: mdl-18666010
RESUMEN
This paper puts forward a fuzzy inference system for evaluating the service quality performance of service contract providers. An application service provider (ASP) model for computerized maintenance management was used in establishing common performance indicators of the quality of service. This model was implemented in 10 separate hospitals. As a result, inference produced a service cost/acquisition cost (SC/AC) ratio reduction from 16.14% to 6.09%, an increase of 20.9% in availability, with a maintained repair quality (NRR) in the period of December 2001 to January 2003.
Asunto(s)
Inteligencia Artificial , Servicios Contratados/clasificación , Técnicas de Apoyo para la Decisión , Lógica Difusa , Servicios Externos/clasificación , Evaluación de Programas y Proyectos de Salud/métodos
2.
Brasília; Ministério da Saúde; 2 ed; 1988. 89 p. tab, ilus.(Série A. Normas e Manuais Técnicos, 18).
Monografía
en Portugués
| LILACS
| ID: lil-79735
3.
Brasília; Ministério da Saúde; 1985. 110 p. tab.(Série A. Normas e Manuais Técnicos, 18).
Monografía
en Portugués
| LILACS
| ID: lil-79734