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[This corrects the article DOI: 10.3389/frai.2021.703504.].
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Trust is the foundation of successful human collaboration. This has also been found to be true for human-robot collaboration, where trust has also influence on over- and under-reliance issues. Correspondingly, the study of trust in robots is usually concerned with the detection of the current level of the human collaborator trust, aiming at keeping it within certain limits to avoid undesired consequences, which is known as trust calibration. However, while there is intensive research on human-robot trust, there is a lack of knowledge about the factors that affect it in synchronous and co-located teamwork. Particularly, there is hardly any knowledge about how these factors impact the dynamics of trust during the collaboration. These factors along with trust evolvement characteristics are prerequisites for a computational model that allows robots to adapt their behavior dynamically based on the current human trust level, which in turn is needed to enable a dynamic and spontaneous cooperation. To address this, we conducted a two-phase lab experiment in a mixed-reality environment, in which thirty-two participants collaborated with a virtual CoBot on disassembling traction batteries in a recycling context. In the first phase, we explored the (dynamics of) relevant trust factors during physical human-robot collaboration. In the second phase, we investigated the impact of robot's reliability and feedback on human trust in robots. Results manifest stronger trust dynamics while dissipating than while accumulating and highlight different relevant factors as more interactions occur. Besides, the factors that show relevance as trust accumulates differ from those appear as trust dissipates. We detected four factors while trust accumulates (perceived reliability, perceived dependability, perceived predictability, and faith) which do not appear while it dissipates. This points to an interesting conclusion that depending on the stage of the collaboration and the direction of trust evolvement, different factors might shape trust. Further, the robot's feedback accuracy has a conditional effect on trust depending on the robot's reliability level. It preserves human trust when a failure is expected but does not affect it when the robot works reliably. This provides a hint to designers on when assurances are necessary and when they are redundant.
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When playing games of strategic interaction, such as iterated Prisoner's Dilemma and iterated Chicken Game, people exhibit specific within-game learning (e.g., learning a game's optimal outcome) as well as transfer of learning between games (e.g., a game's optimal outcome occurring at a higher proportion when played after another game). The reciprocal trust players develop during the first game is thought to mediate transfer of learning effects. Recently, a computational cognitive model using a novel trust mechanism has been shown to account for human behavior in both games, including the transfer between games. We present the results of a study in which we evaluate the model's a priori predictions of human learning and transfer in 16 different conditions. The model's predictive validity is compared against five model variants that lacked a trust mechanism. The results suggest that a trust mechanism is necessary to explain human behavior across multiple conditions, even when a human plays against a non-human agent. The addition of a trust mechanism to the other learning mechanisms within the cognitive architecture, such as sequence learning, instance-based learning, and utility learning, leads to better prediction of the empirical data. It is argued that computational cognitive modeling is a useful tool for studying trust development, calibration, and repair.