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In visual environments, selective attention must be employed to focus on task-relevant stimuli. A key question here concerns the extent to which other stimuli within the visual field influence target processing. In this study, we ask whether face identity matching is subject to similar effects from irrelevant stimuli in the visual field, specifically task-irrelevant people. Although most previous studies rely on highly controlled face and body stimuli presented in isolation, here we use a more realistic environment. Participants take the role of passport officers and must match a person's face to their photo-ID, while other people appear in the background, waiting to be processed. Presenting an interactive virtual environment on screen (Experiments 1 and 2) or in immersive VR (Experiment 3), we generally found no evidence for distraction from background people on face-matching accuracy. However, when immersed in VR, an angry crowd in the background delayed matching speed while not affecting accuracy. We discuss the theoretical implications of these results and their potential importance in practical settings.

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Many security settings rely on the identity matching of unfamiliar people, which has led this task to be studied extensively in Cognitive Psychology. In these experiments, observers typically decide whether pairs of faces depict one person (an identity match) or two different people (an identity mismatch). The visual similarity of the to-be-compared faces must play a primary role in how observers accurately resolve this task, but the nature of this similarity-accuracy relationship is unclear. The current study investigated the association between accuracy and facial similarity at the level of individual items (Experiments 1 and 2) and facial features (Experiments 3 and 4). All experiments demonstrate a strong link between similarity and matching accuracy, indicating that this forms the basis of identification decisions. At a feature level, however, similarity exhibited distinct relationships with match and mismatch accuracy. In matches, similarity information was generally shared across the features of a face pair under comparison, with greater similarity linked to higher accuracy. Conversely, features within mismatching face pairs exhibited greater variation in similarity information. This indicates that identity matches and mismatches are characterised by different similarity profiles, which present distinct challenges to the cognitive system. We propose that these identification decisions can be resolved through the accumulation of convergent featural information in matches and the evaluation of divergent featural information in mismatches.

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A wealth of studies have shown that humans are remarkably poor at determining whether two face images show the same person or not (face matching). Given the prevalence of photo-ID, and the fact that people employed to check photo-ID are typically unfamiliar with the person pictured, there is a need to improve unfamiliar face matching accuracy. One method of improvement is to have participants complete the task in a pair, which results in subsequent improvements in the low performer ("the pairs training effect"). Here, we sought to replicate the original finding, to test the longevity of the pairs training effect, and to shed light on the potential underlying mechanisms. In two experiments, we replicated the pairs training effect and showed it is maintained after a delay (Experiment 1). We found no differences between high and low performers in confidence (Experiment 1) or response times (Experiment 2), and the content of the pairs' discussions (Experiment 2) did not explain the results. The pairs training effect in unfamiliar face matching is robust, but the mechanisms underlying the effects remain as yet unexplained.

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We present an expanded version of a widely used measure of unfamiliar face matching ability, the Glasgow Face Matching Test (GFMT). The GFMT2 is created using the same source database as the original test but makes five key improvements. First, the test items include variation in head angle, pose, expression and subject-to-camera distance, making the new test more difficult and more representative of challenges in everyday face identification tasks. Second, short and long versions of the test each contain two forms that are calibrated to be of equal difficulty, allowing repeat tests to be performed to examine effects of training interventions. Third, the short-form tests contain no repeating face identities, thereby removing any confounding effects of familiarity that may have been present in the original test. Fourth, separate short versions are created to target exceptionally high performing or exceptionally low performing individuals using established psychometric principles. Fifth, all tests are implemented in an executable program, allowing them to be administered automatically. All tests are available free for scientific use via www.gfmt2.org .

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Unfamiliar simultaneous face matching is error prone. Reducing incorrect identification decisions will positively benefit forensic and security contexts. The absence of view-independent information in static images likely contributes to the difficulty of unfamiliar face matching. We tested whether a novel interactive viewing procedure that provides the user with 3D structural information as they rotate a facial image to different orientations would improve face matching accuracy. We tested the performance of 'typical' (Experiment 1) and 'superior' (Experiment 2) face recognizers, comparing their performance using high-quality (Experiment 3) and pixelated (Experiment 4) Facebook profile images. In each trial, participants responded whether two images featured the same person with one of these images being either a static face, a video providing orientation information, or an interactive image. Taken together, the results show that fluid orientation information and interactivity prompt shifts in criterion and support matching performance. Because typical and superior face recognizers both benefited from the structural information provided by the novel viewing procedures, our results point to qualitatively similar reliance on pictorial encoding in these groups. This also suggests that interactive viewing tools can be valuable in assisting face matching in high-performing practitioner groups.

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People vary in their ability to identify faces, and this variability is relatively stable across repeated testing. This suggests that recruiting high performers can improve identity verification accuracy in applied settings. Here, we report the first systematic study to evaluate real-world benefits of selecting high performers based on performance in standardized face identification tests. We simulated a recruitment process for a specialist team tasked with detecting fraudulent passport applications. University students (n = 114) completed a battery of screening tests followed by a real-world face identification task that is performed routinely when issuing identity documents. Consistent with previous work, individual differences in the real-world task were relatively stable across repeated tests taken 1 week apart (r = 0.6), and accuracy scores on screening tests and the real-world task were moderately correlated. Nevertheless, performance gains achieved by selecting groups based on screening tests were surprisingly small, leading to a 7% improvement in accuracy. Statistically aggregating decisions across individuals-using a 'wisdom of crowds' approach-led to more substantial gains than selection alone. Finally, controlling for individual accuracy of team members, the performance of a team in one test predicted their performance in a subsequent test, suggesting that a 'good team' is not only defined by the individual accuracy of team members. Overall, these results underline the need to use a combination of approaches to improve face identification performance in professional settings.

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BACKGROUND: Matching unfamiliar faces to photographic identification (ID) documents occurs across many domains, including financial transactions (e.g., mortgage documents), controlling the purchase of age-restricted goods (e.g., alcohol sales), and airport security. Laboratory research has repeatedly documented the fallibility of this process in novice observers, but little research has assessed individual differences based on occupational expertise (cf. White et al., PLoS One 9:e103510, 2014; White et al., Proceedings of the Royal Society B 282(1814):20151292, 2015). In the present study, over 800 professional notaries (who routinely verify identity prior to witnessing signatures on legal documents), 70 bank tellers, and 35 undergraduate students completed an online unfamiliar face-matching test. In this test, observers made match/nonmatch decisions to 30 face ID pairs (half of which were matches), with no time constraints and no trial-by-trial feedback. RESULTS: Results showed that all groups performed similarly, although age was negatively correlated with accuracy. Critically, weekly and yearly experience with unfamiliar face matching did not impact performance. CONCLUSIONS: These results suggest that accumulated occupational experience has no bearing on unfamiliar face ID abilities and that cognitive declines associated with aging also manifest in unfamiliar face matching.

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Matching the identities of unfamiliar faces is heavily influenced by variations in their images. Changes to viewpoint and lighting direction during face perception are commonplace across yaw and pitch axes and can result in dramatic image differences. We report two experiments that, for the first time, factorially investigate the combined effects of lighting and view angle on matching performance for unfamiliar faces. The use of three-dimensional head models allowed control of both lighting and viewpoint. We found viewpoint effects in the yaw axis with little to no effect of lighting. However, for rotations about the pitch axis, there were both viewpoint and lighting effects and these interacted where lighting effects were found only for front views and views from below. The pattern of effects was similar regardless of whether view variation occurred as a result of head (Experiment 1) or camera (Experiment 2) suggesting that face matching is not purely image based. Along with face inversion effects in Experiment 1, the results of this study suggest that face perception is based on shape and surface information and draws on implicit knowledge of upright faces and ecological (top) lighting conditions.

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Developmental prosopagnosia (DP) is commonly referred to as 'face blindness', a term that implies a perceptual basis to the condition. However, DP presents as a deficit in face recognition and is diagnosed using memory-based tasks. Here, we test face identification ability in six people with DP, who are severely impaired on face memory tasks, using tasks that do not rely on memory. First, we compared DP to control participants on a standardized test of unfamiliar face matching using facial images taken on the same day and under standardized studio conditions (Glasgow Face Matching Test; GFMT). Scores for DP participants did not differ from normative accuracy scores on the GFMT. Second, we tested face matching performance on a test created using images that were sourced from the Internet and so varied substantially due to changes in viewing conditions and in a person's appearance (Local Heroes Test; LHT). DP participants showed significantly poorer matching accuracy on the LHT than control participants, for both unfamiliar and familiar face matching. Interestingly, this deficit is specific to 'match' trials, suggesting that people with DP may have particular difficulty in matching images of the same person that contain natural day-to-day variations in appearance. We discuss these results in the broader context of individual differences in face matching ability.

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Previous studies have shown impaired memory for faces following restricted sleep. However, it is not known whether lack of sleep impairs performance on face identification tasks that do not rely on recognition memory, despite these tasks being more prevalent in security and forensic professions-for example, in photo-ID checks at national borders. Here we tested whether poor sleep affects accuracy on a standard test of face-matching ability that does not place demands on memory: the Glasgow Face-Matching Task (GFMT). In Experiment 1, participants who reported sleep disturbance consistent with insomnia disorder show impaired accuracy on the GFMT when compared with participants reporting normal sleep behaviour. In Experiment 2, we then used a sleep diary method to compare GFMT accuracy in a control group to participants reporting poor sleep on three consecutive nights-and again found lower accuracy scores in the short sleep group. In both experiments, reduced face-matching accuracy in those with poorer sleep was not associated with lower confidence in their decisions, carrying implications for occupational settings where identification errors made with high confidence can have serious outcomes. These results suggest that sleep-related impairments in face memory reflect difficulties in perceptual encoding of identity, and point towards metacognitive impairment in face matching following poor sleep.

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Photo-identification is based on the premise that photographs are representative of facial appearance. However, previous studies show that ratings of likeness vary across different photographs of the same face, suggesting that some images capture identity better than others. Two experiments were designed to examine the relationship between likeness judgments and face matching accuracy. In Experiment 1, we compared unfamiliar face matching accuracy for self-selected and other-selected high-likeness images. Surprisingly, images selected by previously unfamiliar viewers - after very limited exposure to a target face - were more accurately matched than self-selected images chosen by the target identity themselves. Results also revealed extremely low inter-rater agreement in ratings of likeness across participants, suggesting that perceptions of image resemblance are inherently unstable. In Experiment 2, we test whether the cost of self-selection can be explained by this general disagreement in likeness judgments between individual raters. We find that averaging across rankings by multiple raters produces image selections that provide superior identification accuracy. However, benefit of other-selection persisted for single raters, suggesting that inaccurate representations of self interfere with our ability to judge which images faithfully represent our current appearance.

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People are poor at matching the identity of unfamiliar faces, but very good at identifying familiar faces. Theoretical accounts suggest that representations derived from exposure to variation are instrumental in driving this familiarity based improvement. In support of this, recent work shows that providing multiple photographs of an unfamiliar face improves identity verification accuracy. Here, we test whether the extent of variation is critical to this improvement, by manipulating the degree of within-identity variation that participants are exposed to in a sequential matching test. Participants were more accurate and adopted more liberal response criteria, when matching high-variability pairs to probe images, compared with either low-variability pairs or single images. Importantly, benefits of variation are not explained by independent contributions of single images, suggesting that people extrapolate information across images to produce gains in identification accuracy. These results suggest that photo-ID can be improved by incorporating broader ranges of variation in facial appearance.

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According to cognitive and neurological models of the face-processing system, faces are represented at two levels of abstraction. First, image-based pictorial representations code a particular instance of a face and include information that is unrelated to identity-such as lighting, pose, and expression. Second, at a more abstract level, identity-specific representations combine information from various encounters with a single face. Here we tested whether identity-level representations mediate unfamiliar face matching performance. Across three experiments we manipulated identity attributions to pairs of target images and measured the effect on subsequent identification decisions. Participants were instructed that target images were either two photos of the same person (1ID condition) or photos of two different people (2ID condition). This manipulation consistently affected performance in sequential matching: 1ID instructions improved accuracy on "match" trials and caused participants to adopt a more liberal response bias than the 2ID condition. However, this manipulation did not affect performance in simultaneous matching. We conclude that identity-level representations, generated in working memory, influence the amount of variation tolerated between images, when making identity judgements in sequential face matching.

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Matching unfamiliar faces is known to be difficult. Here, we ask whether performance can be improved by asking viewers to work in pairs, a manipulation known to increase accuracy for low-level visual discrimination tasks. Across four experiments we consistently find that face matching accuracy is higher for pairs of viewers than for individuals. This 'pairs advantage' is generally driven by adopting the response of the higher scoring partner. However, when the task becomes difficult, both partners' performance is improved by working in a pair. In two experiments, we find evidence that working in a pair can lead to subsequent improvements in individual performance, specifically for viewers whose accuracy is initially low. The pairs' technique therefore offers the opportunity for substantial improvements in face matching performance, along with an added training benefit.

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