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Desde hace años se realizan consultas y seguimiento de pacientes de forma no presencial. Durante la pandemia de COVID-19 diferentes sociedades han recomendado potenciar las consultas telemáticas. La consulta preanestésica no presencial es un acto médico que debe incluir los objetivos básicos de evaluación, preparación, información y obtención del consentimiento. Se debe disponer de medios y tiempo para realizarla. Al comienzo de la consulta debe identificarse el médico y el o los progenitores. La consulta preoperatoria no presencial es especialmente útil en niños ASA I y II que van a someterse a cirugías de bajo riesgo, a una reintervención o a procedimientos diagnósticos. Aquellos pacientes que requieran una exploración física, más allá de la posible de manera telemática, deberán citarse en la consulta presencial. El personal de enfermería puede participar de forma activa en este proceso siempre y cuando el anestesiólogo supervise todo el proceso, tome todas las decisiones sobre el procedimiento y sea el responsable de la información que se da a los padres y al niño, aclarando personalmente cualquier duda. El anestesiólogo debe informar del procedimiento, sus riesgos, incluidos los personalizados, y alternativas. Se registrará en la historia clínica que se ha informado, cuándo y a quién. EL anestesiólogo firmará el Consentimiento Informado haciendo figurar la fecha que da la información y los padres deberán firmarlo antes de la intervención.(AU)

Medical consult and follow-up of patients have been carried out remotely for years. During the COVID-19 pandemic, different societies have recommended promoting online consultations. The remote pre-anesthetic consultation is a medical act that must include the basic objectives of evaluation, preparation, information and obtaining consent. You must have the resources and time to do it. At the beginning of the consultation, the doctor and the parent(s) must be identified. Non-face-to-face preoperative consultation is especially useful in ASA I and II children evaluated for low-risk surgeries, reintervention, or diagnostic procedures. Those patients who require a physical examination, beyond that possible electronically, should make an appointment in the face-to-face consultation. The nursing staff can actively participate in this process as long as the anesthesiologist supervises the entire process, makes all decisions about the procedure and is responsible for the information given to the parents and the child, personally clarifying any doubts. The anesthesiologist must inform about the procedure, its risks, including personalized ones, and alternatives. It will be recorded in the medical history the information given, when and to whom. The anesthesiologist will sign the Informed Consent stating the date that the information is given, and the parents must sign it before the intervention.(AU)

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La pandemia COVID-19 ha supuesto un cambio cualitativo en el modo de atender a los pacientes en consultas ambulatorias. La necesidad de toma de medidas de aislamiento social como prevención para el contagio por el SARS-CoV-2 ha obligado al uso de consultas telemáticas y telefónicas en la mayoría de unidades médicas y quirúrgicas. La especialidad de Aparato Digestivo, por las características de sus pacientes y el apoyo frecuente en técnicas complementarias para el diagnóstico, es especialmente adecuada para realizar consultas no presenciales. En este documento se plantean una serie de recomendaciones que pueden servir como guía para el establecimiento o mejora de consultas no presenciales de Medicina Digestiva.(AU)

The COVID-19 pandemic has meant a qualitative change in the way patients are treated in outpatient clinics. The need to take measures of social isolation as prevention for contagion by the new coronavirus has forced the use of telematic and telephone consultations in most medical and surgical units. The specialty of digestive medicine, due to the characteristics of its patients and frequent support in complementary techniques for diagnosis, is especially suitable for the use of non-contact consultations. In this document a series of recommendations are proposed that can serve as a guide for the establishment or improvement of non-face-to-face digestive medicine consultations.(AU)

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Introducción: el 11 de marzo de 2020 la Organización Mundial de la Salud (OMS) declaró una pandemia, provocada por un nuevo coronavirus SARS-CoV-2. El rápido aumento de transmisiones obligó a gobiernos y autoridades sanitarias a tomar medidas para frenar el avance de la pandemia. Tras la primera ola epidémica y con un descenso documentado en el número de casos, comenzó la desescalada de las medidas implantadas y el desconfinamiento de la población. En este momento epidemiológico quisimos analizar la actividad asistencial pediátrica llevada a cabo, con objeto de conocer el modelo de consulta realizado (presencial/no presencial), los motivos de consulta atendida y el grado de resolución. Material y métodos: estudio descriptivo, observacional y retrospectivo sobre los pacientes atendidos en las consultas de Pediatría de Atención Primaria en un centro de salud de la ciudad de Madrid, durante el mes de junio de 2020. Resultados: se atendieron un total de 1321 pacientes, 34% menos que el mismo período del año anterior. La modalidad de consulta realizada fue presencial en un 49% y no presencial en el 51%. La consulta telefónica fue la opción mayoritaria como alternativa a la presencial. Un 20,7% del total de motivos de consulta fueron atendidos vía telemática. Conclusiones: tras la crisis sanitaria ocasionada por la COVID-19 la modalidad de atención no presencial ha adquirido protagonismo y mayor grado de resolución en nuestras consultas pediátricas. Pensamos que debe potenciarse mediante la incorporación de herramientas telemáticas, y así coexistir y complementar al modelo habitual de atención presencial (AU)

Introduction: on March 11, 2020, the World Health Organization (WHO) declared the outbreak caused by the novel coronavirus SARS-CoV-2 a pandemic. The rapid increase in cases forced governments and health authorities to take measures to contain the pandemic. After the first wave, when there was evidence of a decline in the number of cases, reopening started with progressive lifting of containment measures and ending the confinement of the population. Our objective was to analyse paediatric care delivery in our primary care centre at this point in the pandemic to determine the modalities of care delivery used (in-person/remote), the reasons for consultation in the total provided services and the degree of successful resolution of the reason for consultation.Material and methods: prospective, observational and descriptive study of the patients managed by the paediatrics clinic of a primary care centre in the city of Madrid, Spain, in June 2020. We collected data from the paediatric primary care electronic health records system of Madrid.Results: a total of 1321 patients were treated, 34% fewer compared to the same period the previous year. Forty-nine percent of consultations were managed in-person at the site and 51% remotely. Telephone consultations were the most frequent alternative to in-person visits. Of all the reasons for consultation, 20.7% were managed remotely.Conclusion: in the wake of the public health emergency brought on by COVID-19, the remote care modality has become prevalent and grown as a means to resolve patient needs and presenting complaints in our paediatric primary care clinic. We believe that this care modality should be reinforced with digital tools so that it can supplement and coexist with the conventional model of in-person care delivery. (AU)

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Se presenta una revisión, análisis y propuesta de implantación, desarrollo y evaluación de la atención telefónica en atención primaria, enfocada como una nueva modalidad de oferta que responda a exigencias normalizadas de seguridad, efectividad, eficiencia y equilibrio, no siempre fácil de alcanzar, entre los intereses de los usuarios y los profesionales (AU)

We present a review, analysis and proposal for the implantation, development and evaluation of telephone attention in primary care, focused as a new modality of offer that responds to standardized requirements of safety, efficacy, efficiency and balance not always easy to achieve, between the interests of users and professionals (AU)

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The COVID-19 pandemic has meant a qualitative change in the way patients are treated in outpatient clinics. The need to take measures of social isolation as prevention for contagion by the new coronavirus has forced the use of telematic and telephone consultations in most medical and surgical units. The specialty of digestive medicine, due to the characteristics of its patients and frequent support in complementary techniques for diagnosis, is especially suitable for the use of non-contact consultations. In this document a series of recommendations are proposed that can serve as a guide for the establishment or improvement of non-face-to-face digestive medicine consultations.

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We present a review, analysis and proposal for the implantation, development and evaluation of telephone attention in primary care, focused as a new modality of offer that responds to standardized requirements of safety, efficacy, efficiency and balance not always easy to achieve, between the interests of users and professionals.

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OBJECTIVE: Currently, there is a strong healthcare pressure on resources in Primary Care clinics. This significantly compromises the accessibility and the time dedicated to the patient. This paper analyses the implementation of a tele-medicine service using telephone and e-mail consultations. MATERIALS AND METHODS: The telephone and e-mail consultations carried out during one year were reviewed retrospectively. The patient profile, the type of consultation carried out, the need for a face-to-face visit, and the receipt of attached documentation were analysed. RESULTS: A total of 884 distance consultations were received in a 12month period. The distance consultation accounted for 13.56% of consultations on demand. The mean age of the patient was 54 (SD: 17) years old. The large majority (87.7%) of the consultations were made by the patients and the rest by relatives or caregivers. The time spent per patient in the face-to-face consultation was 10.24minutes and the waiting list was less than 48hours on 97% of the days of the year. The patient had to go in person on 24 (2.71%) occasions. CONCLUSIONS: Distance consultation is a useful resource for improving accessibility, as well as leading to more physical consultation time. It has also demonstrated that it is capable of solving problems of different kinds and in different age groups.

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