RESUMEN
OBJECTIVE: To analyse the factors influencing the use of mechanisms for the clinical coordination of two Colombian public healthcare networks' healthcare levels in Bogotá from the main social actors' perspective. METHOD: This was a descriptive-interpretative, qualitative study of two public healthcare networks. Discussion groups and semi-structured interviews were used for collecting information. The approach involved two-stage theoretical sampling of a selection of centres operating at different healthcare levels and a selection of informants, including managers (n=19), healthcare employees (n=23) and administrative staff (n=20). Content analysis involved adopting a mixed method approach for generating categories, segmented by network, informant group and topic. RESULTS: Both networks had few mechanisms for enabling the clinical coordination of healthcare levels; information transfer mechanisms predominated and clinical management coordination mechanisms only dealt with maternal-perinatal care. Organisational factor-related complications were found regarding their use: lack of time, staff turnover, administrative use and technological deficiency. Employee/staff-related difficulties were due to lack of interest. These factors directly affected coordination with limited information transfer, patient follow-up and healthcare quality (diagnosis and treatment delays). CONCLUSIONS: The results highlighted the limited use of clinical coordination mechanisms in both public healthcare networks studied here, with problems in their use. Changes are required that affect directly organisational factors (time for coordination and working conditions) and professional factors (attitudes towards collaborative work).
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Atención a la Salud , Personal de Salud , Colombia , Humanos , Investigación CualitativaRESUMEN
OBJECTIVE: To analyze the level of knowledge and use, and the characteristics of use, of care coordination mechanisms in public healthcare networks of six Latin America countries. METHOD: Cross-sectional study based on a survey using the COORDENA® questionnaire with primary and secondary care doctors (348 doctors/country) of public healthcare networks in Argentina, Brazil, Chile, Colombia, Mexico and Uruguay (May-October 2015). Analyzed variables: degree of knowledge and use of information coordination (referral/reply letter, discharge report, phone, e-mail) and of clinical management coordination (shared clinical guidelines, joint meetings) mechanisms. Descriptive analyses were conducted. RESULTS: Knowledge of clinical information coordination mechanisms was high in both care levels and analyzed networks as was the use of referral/reply letter. There was greater variability in the use of discharge reports (from 40.0% in Brazil to 79.4% in Mexico) and, except for Argentina, a low reception reported by primary care doctors stands out (12.3% in Colombia and 55.1% in Uruguay). In contrast, knowledge of clinical management coordination mechanisms was limited, especially among secondary care doctors. It is noteworthy, however, that adherence to clinical guidelines was high (from 83.1% in Mexico to 96.8% in Brazil), while participation in joint meetings varied widely (from 23.7% in Chile to 76.2% in Brazil). The difficulties reported in the use of the mechanisms are related to structural and organizational factors. CONCLUSIONS: The limited knowledge and use of coordination mechanisms shows insufficient diffusion and implementation. Strategies to increase its use are needed, including the related factors.
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Atención a la Salud , Atención Secundaria de Salud , Brasil , Estudios Transversales , Humanos , América LatinaRESUMEN
Objetivo: evaluar la coordinación de atención entre niveles y factores que influyen a partir de experiencia de médicos de primer y segundo nivel en subredes del sistema público Municipalidad de Rosario. Método: Estudio transversal, encuestas presenciales a médicos de Primer (AP) y Segundo (AE) nivel. Análisis univariado y bivariado. Resultados: similares en subredes. Bajo intercambio de información, pero alta valoración. Remisión oportuna entre niveles; prevalece entre AP existencia de acuerdos de indicaciones de médicos de AE. No se repiten estudios. AP es responsable del seguimiento del paciente, AE envía a pacientes al primer nivel post consulta, AE hacen recomendaciones a AP y AP consultan dudas a AE. La minoría percibe atención coordinada. Factores que influyen: edad, nivel de atención, antigüedad de trabajo, red de atención, tiempo/paciente, tiempo para coordinación en consulta, satisfacción salarial y confianza en habilidades clínicas. Conclusiones: rasgos comunes con particularidades producto de la construcción de redes locales.
The objective was to evaluate care coordination between levels and influential factors from the experience of Primary Care (PC) and Secondary Care (SC) level doctors in subnets of the public system in the city of Rosario. Methods: Cross sectional study, based on face-to-face surveys to doctors of first and second care levels. Univariate and bivariate analysis. Results: similar in both subnets. Low information exchange, but highly valued. Adequate remission between levels, agreements among PC with SC's recommendations. Studies are not repeated. PC doctor is responsible for the patient's follow up; SC doctor sends patients for a follow up consultation with PC doctor, SC makes recommendations to PC and PC asks doubts to SC. A minority perceives coordinated care. Age, care level, seniority at work, care network, time/patient, coordination time in consultation, satisfaction with salary, and confidence on clinical abilities are influential factors. Conclusions: common features with particularities due to the construction of local networks.
O objetivo foi avaliar a coordenação do atendimento entre níveis e fatores que influenciam a partir da experiência de médicos de primeiro e segundo nível em sub-redes do sistema público do município de Rosário. O método foi um estudo transversal, enquetes presenciais a médicos do primeiro (AP) e segundo (AE) nível. Análise univariada e bivariada. Resultados: semelhantes em sub-redes. Baixa troca de informações, mas alta valorização. Transmissão oportuna entre os níveis; a existência de acordos de indicações de médicos de EA prevalece entre aqueles de AP. Nenhum estudo é repetido. AP é responsável pelo acompanhamento do paciente. AE envia pacientes para o primeiro nível após consulta, AE faz recomendações para dúvidas de AP, e AP consulta dúvidas para AE. A minoria percebe atenção coordenada. Fatores que influenciam: idade, nível de cuidados, antigüidade no serviço, rede de cuidados, tempo / paciente, tempo de coordenação da consulta, satisfação salarial e confiança nas habilidades clínicas. Conclusões: características comuns com particularidades decorrentes da construção de redes locais.
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Humanos , Masculino , Femenino , Colaboración Intersectorial , Argentina , Atención Primaria de Salud , Atención Secundaria de Salud , Sistemas de Salud/organización & administración , Encuestas de Atención de la SaludRESUMEN
OBJECTIVE: To adapt and to validate the scale of the questionnaire Continuity of Care between Care Levels (CCAENA(©)) in the context of the Colombian and Brazilian health systems. METHODS: The study consisted of two phases: 1) adaptation of the CCAENA(©) scale to the context of each country, which was tested by two pretests and a pilot test, and 2) validation by means of application of the scale in a population survey in Colombia and Brazil. The following psychometric properties were analyzed: construct validity (exploratory factor analysis), internal consistency (Cronbach's alpha and item-rest correlations), the multidimensionality of the scales (Spearman correlation coefficients), and known group validity (chi-square test). RESULTS: Of the 21 items of the original scale, 14 were selected and reformulated based on a statement with response options of agreement to a question with frequency response options. Factor analysis showed that items could be grouped into three factors: continuity across healthcare levels, the patient-primary care provider relationship, and the patient-secondary care provider relationship. Cronbach's alpha indicated good internal consistency (>0.80 in all the scales). The correlation coefficients suggest that the three factors could be interpreted as separated scales (<0.70) and had adequate ability to differentiate between groups. CONCLUSION: The adapted version of the CCAENA(©) shows adequate validity and reliability in both countries, maintaining a high equivalence with the original version. It is a useful and feasible tool to assess the continuity of care between healthcare levels from the users' perspective in both contexts.
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Continuidad de la Atención al Paciente , Encuestas de Atención de la Salud , Evaluación de Procesos, Atención de Salud , Adolescente , Adulto , Anciano , Brasil , Niño , Preescolar , Colombia , Continuidad de la Atención al Paciente/organización & administración , Femenino , Humanos , Lactante , Masculino , Persona de Mediana Edad , Psicometría , Encuestas y Cuestionarios , Adulto JovenRESUMEN
OBJECTIVE: To compare the use of different healthcare levels, and its determinants, in two different health systems, the General System of Social Security in Health (GSSSH) and the Unified Health System (UHS) in municipalities in Colombia and Brazil. METHODS: A cross-sectional study was carried out, based on a population survey in two municipalities in Colombia (n=2163) and two in Brazil (n=2155). Outcome variables consisted of the use of primary care services, outpatient secondary care services, and emergency care in the previous 3 months. Explanatory variables were need and predisposing and enabling factors. Bivariate and multivariate logistic regression analyses were performed by healthcare level and country. RESULTS: The determinants of use differed by healthcare level and country: having a chronic disease was associated with a greater use of primary and outpatient secondary care in Colombia, and was also associated with the use of emergency care in Brazil. In Colombia, persons enrolled in the contributory scheme more frequently used the services of the GSSSH than persons enrolled with subsidized contributions in primary and outpatient secondary care and more than persons without insurance in any healthcare level. In Brazil, the low-income population and those without private insurance more frequently used the UHS at any level. In both countries, the use of primary care was increased when persons knew the healthcare center to which they were assigned and if they had a regular source of care. Knowledge of the referral hospital increased the use of outpatient secondary care and emergency care. CONCLUSIONS: In both countries, the influence of the determinants of use differed according to the level of care used, emphasizing the need to analyze healthcare use by disaggregating it by level of care.
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Accesibilidad a los Servicios de Salud , Servicios de Salud/estadística & datos numéricos , Programas Nacionales de Salud/estadística & datos numéricos , Seguridad Social/estadística & datos numéricos , Adolescente , Adulto , Anciano , Atención Ambulatoria/estadística & datos numéricos , Brasil , Áreas de Influencia de Salud , Niño , Preescolar , Enfermedad Crónica , Colombia , Estudios Transversales , Servicios Médicos de Urgencia/estadística & datos numéricos , Humanos , Lactante , Cobertura del Seguro , Persona de Mediana Edad , Programas Nacionales de Salud/organización & administración , Aceptación de la Atención de Salud/estadística & datos numéricos , Pobreza , Atención Primaria de Salud/estadística & datos numéricos , Muestreo , Factores Socioeconómicos , Adulto JovenRESUMEN
OBJECTIVES: To assess changes in mental health in a sample of migrant workers after the eruption of the economic crisis in Spain. METHODS: 318 migrant workers were interviewed. Mental health, sociodemographic, and economic crisis related variables were obtained through face-to-face (2008) and phone (2011) interviews. Prevalence of poor mental health (PMH) was compared (2011-2008) and multivariate logistic regression models were fitted. RESULTS: Change in prevalence of PMH was higher in men (aOR 4.63; 95 % CI 2.11-10.16). Subgroups of men showing the largest detrimental mental health effects were: unemployed, with low salaries (≤1,200 euros) and those reporting family burden. An increase of PMH was found in women, without significant associations. CONCLUSIONS: Mental health of migrant workers in Spain has worsened during the economic crisis.
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Recesión Económica/estadística & datos numéricos , Trastornos Mentales/epidemiología , Salud Mental/estadística & datos numéricos , Salud Mental/tendencias , Migrantes/estadística & datos numéricos , Adulto , Colombia/etnología , Ecuador/etnología , Femenino , Estado de Salud , Humanos , Modelos Logísticos , Masculino , Persona de Mediana Edad , Marruecos/etnología , Análisis Multivariante , Prevalencia , Rumanía/etnología , Factores Socioeconómicos , España/epidemiologíaRESUMEN
OBJECTIVES: To analyze changes in users' awareness of the healthcare system and of their rights to healthcare in Colombia in the last 10 years, as well as the factors that influence users' awareness. METHODS: We carried out a descriptive study to compare the results of two cross-sectional studies based on two surveys of users of the Colombian healthcare system. The first survey was performed in 2000 and the second in 2010. The municipalities of Tuluá (urban area) and Palmira (rural area) were surveyed. In both surveys, a stratified, multistage probability sample was selected. There were 1497 users in the first sample and 1405 in the second. Changes in awareness of the healthcare system and associated factors in each year were assessed through multivariate logistic regressions. RESULTS: Users' awareness of the healthcare system was limited in 2000 and was significantly lower in 2010, except for that relating to health insurers and providers. In contrast, more than 90% of users in both surveys perceived themselves as having healthcare rights. The factors consistently associated with greater awareness were belonging to a high socioeconomic stratum and having higher education. CONCLUSIONS: The most underprivileged users were less likely to be aware of the healthcare system, hampering their ability to make informed decisions and to exercise their health rights. To correct this situation, health institutions and the government should act decisively to reduce social inequalities.
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Atención a la Salud , Conocimientos, Actitudes y Práctica en Salud , Derechos Humanos , Adolescente , Adulto , Anciano , Colombia , Estudios Transversales , Femenino , Humanos , Masculino , Persona de Mediana Edad , Encuestas y Cuestionarios , Adulto JovenRESUMEN
OBJECTIVE: To analyze the adaptation process of women internally displaced to the city and the relationship between displacement and their self-perceived main health problems. METHODS: A qualitative, exploratory, descriptive study was carried out by means of semi-structured individual interviews with a maximum variation sample of 25 internally displaced women. A narrative content analysis was conducted with mixed generation of categories and data segmentation by age and themes. The area under study consisted of five localities in the city of Bogotá (Colombia). RESULTS: According to the interviewed women's discourses, their adaptation to city life depended on the new socioeconomic and environmental conditions and the psychosocial impact of displacement on the family. Precarious economic conditions forced them to live in an unhealthy environment and, occasionally, to adopt the role of head of household. In this role, many of these women, particularly young women, faced great difficulties in ensuring that the family's needs were met. Young women and teenagers reported behavioral changes due to displacement, including reproduction of violence in the home. The main self-perceived health problems among displaced women were mental health, access to food, infections and gynecological alterations. Displaced women identified the main factors hindering their access to health services as their economic situation and home responsibilities. CONCLUSIONS: Displaced women face new environmental and family challenges that negatively affect their health and access to healthcare. Specific interventions aimed at displaced women are required to foster better health through access to work and long -term socioeconomic stability.
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Refugiados , Poblaciones Vulnerables , Salud de la Mujer , Colombia , Femenino , HumanosRESUMEN
BACKGROUND: Health sector reforms taking place in Colombia during the Nineties included policies to promote social participation in the health system, which is considered essential to its functioning. The aim of this article is to analyse the meaning and the significance of participation in health for the different social actors involved in implementing policies in Colombia. METHODS: A qualitative, descriptive, exploratory study was carried out using focal groups (FG) and semi-structured individual interviews (I) of the different social actors: 210 users (FG), 40 community leaders (FG), 3 policy makers (E) and 36 healthcare professionals (E). A carried out analysis was content up of the contents. The study area corresponded to the municipalities of Tulua and Palmira in Colombia. RESULTS: The concept of participation was interpreted differently depending on the actor studied: for users and leaders the concept referred to contributing ideas, presence in social spaces, solidarity and frequently, and use of the health services. Healthcare professionals considered the activities carried out by institutions together with the community as social participation, the use of services and affiliation to the health system. Policy markers considered participation to concern evaluation and control of the health services by the community, to improve its quality. CONCLUSIONS: The different concepts of participation reveal dif ferences between the content of the policy and how it is understood and interpreted by the different social actors in their interaction with the health services. These different perspectives must be taken into account to develop a link between society and the health services.