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Disabil Rehabil ; 35(8): 694-701, 2013 Apr.
Artículo en Inglés | MEDLINE | ID: mdl-22889433

RESUMEN

PURPOSE: Within stroke care clinicians are frequently required to break bad news to patients, however, formal training and guidance remains limited. This article provides a case example of a multidisciplinary stroke rehabilitation team consultation, and aims to contribute towards an evidence base and a model of training for breaking bad news (BBN) in stroke care. METHOD: The stroke rehabilitation team requested clinical psychology consultation to help with difficulties they were experiencing in BBN to patients. The consultation comprised an assessment of the request, development of a proposal, delivery of a workshop on BBN and an evaluation of consultation impact. A collaborative consultation model underpinned the work, which aimed to empower and facilitate the team to generate solutions by drawing upon their existing expertise. RESULTS: The consultation was found to meet the team's expectations and needs. Consultees reported increased confidence to communicate difficult messages to patients and rated the consultation highly. A follow-up review indicated the consultation had led to changes in practice. CONCLUSIONS: Communication skills are central to BBN effectively. Clinicians may be supported to recognize their existing skill set and increase confidence in their ability to break bad news through a process of collaborative team consultation.


Asunto(s)
Comunicación , Grupo de Atención al Paciente , Relaciones Médico-Paciente , Rehabilitación de Accidente Cerebrovascular , Revelación de la Verdad , Humanos , Comunicación Interdisciplinaria , Entrevistas como Asunto , Evaluación de Procesos y Resultados en Atención de Salud , Evaluación de Programas y Proyectos de Salud , Derivación y Consulta , Encuestas y Cuestionarios
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