RESUMEN
Visualizing process metrics can help identify targets for improvement initiatives. Dashboards and scorecards are tools to visualize important metrics in an easily interpretable manner. We describe the development of two visualization systems: a dashboard to provide real-time situational awareness to frontline coordinators, and a scorecard to display aggregate monthly performance metrics for strategic process improvement efforts. Both systems were designed by a multidisciplinary team of physicians, allied health staff, engineers and information technology specialists. We describe the process of defining important metrics, gathering and cleaning data, and designing the visualization interfaces. We also describe some improvement initiatives that stemmed. These systems were implemented in our hospital and improved the availability of data to our staff and leadership, making performance gaps visible and generating new targets for quality improvement projects.