RESUMEN

The deployment of quality approaches in hospitals and the evolution of the place of users in the health care system is resulting in patients becoming more involved in the quality of care. Taking into consideration the contribution of collaborative practices is necessary in order to enable patients and caregivers to work together effectively, and to improve the quality of care. Finally, the recognition of patients' expertise and the implementation of adapted methods allow different points of view to come together and decisions to be made jointly.

Asunto(s)

Personal de Salud/organización & administración , Grupo de Atención al Paciente/organización & administración , Calidad de la Atención de Salud/organización & administración , Comunicación , Conducta Cooperativa , Toma de Decisiones , Democracia , Humanos , Grupo de Atención al Paciente/normas , Participación del Paciente , Relaciones Profesional-Paciente , Calidad de la Atención de Salud/normas