RESUMEN

The COVID-19 pandemic has significantly impacted on the working system, shifting working from office (WFO) into working from home (WFH) practice that requires employees to be skillful in using technology to support their work activities. However, this condition can affect job performance. This study aims to analyze the impact of ICT anxiety and smartphone addiction on job performance of all lecturers at NIPA School of Administration (Jakarta, Bandung, and Makassar). This study applied a quantitative method with a total sampling technique and conducted a survey on 135 respondents using an online questionnaire. Furthermore, this study employed job demands and resources theory as well as PLS-SEM to analyze five variables (ICT anxiety, smartphone addiction, interruption, job efficacy, and job performance) and to test seven hypotheses. The findings show that there is a positive relationship between ICT anxiety and interruption while interruption has negative influences on job efficacy and job performance. Therefore, this study recommends the facilitation of knowledge sharing related to ICT competence or literacy. In addition, NIPA should improve the security guarantees of the intellectual rights of the lecturers in relation to the choice of technology and integrate the demands of ICT needs with administrative-technical procedures.