RESUMEN
As reimbursements are increasingly linked to patient experience, physicians and hospitals will need to find ways to incorporate patient and family input into operational decisions. Rather than starting from the beginning, health systems could learn from practitioners who have been experimenting in this space and are willing to share their experience. The authors share lessons learned from two decades of experience incorporating patient and family advisers into the clinical operation of a radiology department and the resulting culture change. Radiology and radiologists can incorporate principles of patient- and family-centered care into clinical operations without loss of productivity.
Asunto(s)
Modelos Organizacionales , Cultura Organizacional , Grupo de Atención al Paciente/organización & administración , Participación del Paciente/métodos , Atención Dirigida al Paciente/organización & administración , Servicio de Radiología en Hospital/organización & administración , Radiología/organización & administración , Liderazgo , Objetivos Organizacionales , Relaciones Médico-Paciente , Estados UnidosRESUMEN
Patient- and family-centered care has a long history, but the application of these principles to radiology is limited by infrequent direct patient contact for many radiologists; scarce peer-reviewed data in the radiology literature; and sparse access to implementation strategies, tools, and best practices. In a series of two articles, the authors share two decades of lessons learned from implementing patient- and family-centered care in a radiology department.