RESUMEN

Intergroup contact occurring through indirect means such as the internet has the potential to improve intergroup relationships and may be especially beneficial in high conflict situations. Here we conducted a three-timepoint online experiment to ascertain whether the use of a conversational agent in E-contact platforms could mitigate interethnic prejudices and hostility among Afghanistan's historically segregated and persistently conflictual ethnic groups. 128 Afghans of Pashtun, Tajik, and Hazara backgrounds were assigned to one of four E-contact conditions (control with no conversational agent and three experimental groups that varied in the conversational agent settings). Participants in the experimental conditions contributed more ideas and longer opinions and showed a greater reduction in outgroup prejudice and anxiety than those in the control group. These findings demonstrate that E-contact facilitated by a conversational agent can improve intergroup attitudes even in contexts characterized by a long history of intergroup segregation and conflict.

RESUMEN

The advent of Artificial Intelligence (AI) is fostering the development of innovative methods of communication and collaboration. Integrating AI into Information and Communication Technologies (ICTs) is now ushering in an era of social progress that has the potential to empower marginalized groups. This transformation paves the way to a digital inclusion that could qualitatively empower the online presence of women, particularly in conservative and male-dominated regions. To explore this possibility, we investigated the effect of integrating conversational agents into online debates encompassing 240 Afghans discussing the fall of Kabul in August 2021. We found that the agent leads to quantitative differences in how both genders contribute to the debate by raising issues, presenting ideas, and articulating arguments. We also found increased ideation and reduced inhibition for both genders, particularly females, when interacting exclusively with other females or the agent. The enabling character of the conversational agent reveals an apparatus that could empower women and increase their agency on online platforms.

Asunto(s)

Inteligencia Artificial , Comunicación , Humanos , Femenino , Masculino , Inhibición Psicológica , Procesos Mentales

RESUMEN

Artificial Intelligence is revolutionising our communication practices and the ways in which we interact with each other. This revolution does not only impact how we communicate, but it affects the nature of the partners with whom we communicate. Online discussion platforms now allow humans to communicate with artificial agents in the form of socialbots. Such agents have the potential to moderate online discussions and even manipulate and alter public opinions. In this paper, we propose to study this phenomenon using a constructed large-scale agent platform. At the heart of the platform lies an artificial agent that can moderate online discussions using argumentative messages. We investigate the influence of the agent on the evolution of an online debate involving human participants. The agent will dynamically react to their messages by moderating, supporting, or attacking their stances. We conducted two experiments to evaluate the platform while looking at the effects of the conversational agent. The first experiment is a large-scale discussion with 1076 citizens from Afghanistan discussing urban policy-making in the city of Kabul. The goal of the experiment was to increase the citizen involvement in implementing Sustainable Development Goals. The second experiment is a small-scale debate between a group of 16 students about globalisation and taxation in Myanmar. In the first experiment, we found that the agent improved the responsiveness of the participants and increased the number of identified ideas and issues. In the second experiment, we found that the agent polarised the debate by reinforcing the initial stances of the participant.