RESUMEN

Online users seek help from virtual reference services via email, phone, texting, and live chat. Technologies have enabled new features in library websites to help make this service more accessible and effective. This article is an evaluation of an experimental pop-up live chat box on the website of a health sciences library to see whether the feature would enhance virtual reference services.

Asunto(s)

Bibliotecas Médicas , Servicios de Biblioteca , Correo Electrónico , Internet