RESUMEN
This article describes the results of a study of perceived listening abilities among members of a professional organization much like the Clinical Laboratory Management Association (CLMA). Those members completed a listening types inventory, and the results were analyzed. About 75% of the members were classified as passive or detached listeners, the least effective types; only about 2% were active listeners, the most effective type. The results also showed that females perceived themselves to be better listeners than did males, and there were no significant differences based on age. Those who had taken more than one listening training seminar or course had significantly higher scores on the inventory than did those who had no training or just one seminar or course. The implications of these findings for professional managers are discussed at the conclusion of the article.
Asunto(s)
Comunicación , Administradores de Instituciones de Salud/psicología , Relaciones Interprofesionales , Factores de Edad , Femenino , Administradores de Instituciones de Salud/estadística & datos numéricos , Humanos , Masculino , Administración de Personal/normas , Escalas de Valoración Psiquiátrica , Programas de Autoevaluación , Factores Sexuales , Estados UnidosRESUMEN
This case study describes the application of the action research model to managing change in an interdisciplinary inpatient unit. Special attention is given to potential resistances to the process and methods for addressing these. A needs assessment instrument assessing 40 program domains produced the initial data from which direction for change was derived. Active participation by all members in each phase of the process was found to contribute positively to the development and implementation of change efforts. Results indicate that the use of the model coupled with participation by the client group promoted positive staff morale, open communication, lower staff turnover, team problem solving, and improved goal attainment.