RESUMEN
This study investigated the effects of consumer-provider racial match on consumer service satisfaction and treatment outcomes (i.e., Client Satisfaction Questionnaire and GAF-Posttest) of 96 outpatient consumers, 66 of whom were adults and 30 of whom were parent/caregivers of child consumers. Data was obtained by telephone interviews over a 6-week period. After controlling for four other variables, client satisfaction was higher for racially matched consumers. Racially matched child consumers also had higher GAF-Posttest scores. Implications of these findings are discussed.
Asunto(s)
Asiático/psicología , Servicios Comunitarios de Salud Mental/normas , Cultura , Satisfacción del Paciente/etnología , Relaciones Profesional-Paciente , Calidad de la Atención de Salud , Adolescente , Adulto , Análisis de Varianza , Niño , Servicios Comunitarios de Salud Mental/estadística & datos numéricos , Humanos , Entrevistas como Asunto , Los Angeles , Padres , Encuestas y Cuestionarios , Resultado del TratamientoRESUMEN
An earlier training model emphasized systematic feedback on accuracy of concepts contained in student assessment reports prepared with common data sets from standard tests. This feedback resulted in consistent increments in concept agreements between reports prepared by students and more experienced assessors. This model was applied in courses with multicultural students by contrasting standard and multicultural assessment and using data sets from multicultural assessees. These students experienced greater difficulty in demonstrating consistent increments of agreement in report concepts due to uneven knowledge of specific cultures, inapplicability of available norms, and interpretation issues. The effectiveness of combining standard and multicultural training should be compared with conventional standard training followed by culturally focused specialized assessment courses.